Smiling lady checking a network for faults and repairs

Faults & repairs

BT internet down? BT phone line problems? Report a fault and we’ll get your BT Business service working again. Fast. Plus track faults, check your service, and more.

A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.
Report a fault to fix a problem

It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. There’s no need to call. You’ll run the same tests our experts use. And we can often fix faults while you report them online.

Fix a fault
More faults and repairs support
Track a fault online
Two women using their laptop to track a fault online
Reported a problem already? We’ll give you a fault reference so you can check progress in seconds. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again.
Track a fault
Check service status
Two men using their laptop to check service status
See how well the network’s working for your BT Business broadband, phone line or Cloud Voice service. Find out about Major Service Outages (MSOs). Plus see any engineering work planned for your area.
Service status

Faults & repairs – faster for you

Report a fault online for the fast way to get your BT Business service working again. Just log in and follow the same steps our agents would talk you through over the phone. We could even fix the fault while you report it.

Fix faults using your mobile phone

Broadband down? Phone line not working? If there’s a problem you can’t fix yourself, there’s no problem reporting it to us online on your mobile. So if your BT Business service isn’t working, you can fix it without calling – and save time at the same time.

Jump the queues if we need you to call

Report a broadband fault online and we’ll give you a Queue Jump repair hotline and PIN if we need you to call. You’ll get through to a repair expert to continue the progress you’ve made already. It’s the fastest way to speak to us – exclusively available when you report a broadband fault online.

Book the earliest engineer for the fastest fix

If we need to send an engineer to get things working again, we’ll offer you the earliest available appointment for the fastest possible fix. If that time doesn’t suit you, it’s easy to choose the engineer visit that’s right for you.

More ways to get help online

Get help online any time
Man and woman using their computer to get help and support
Find lots of useful FAQs and user guides in our help and support pages online. Use the search bar or check out our categories. Available 24/7, it’s quicker than calling.
Help and support
Use My Account and the app
Man using his mobile and laptop to self-service faults and repairs
There’s so much you can do with My Account and the BT Business app. Whether you’re managing orders or bossing bills, it’s easy to take control. Save time, do more online.
Self-service with My Account
Ask customers like you
Woman talking to her community on a video call
The BT Business Community is where BT Business customers help each other get the most from business products and services. Get support with faults and repairs, and more.
BT Business Community