Streamline and protect every customer interaction with a fully scalable call authentication and fraud prevention solution.
Streamline and protect every customer interaction with a fully scalable call authentication and fraud prevention solution.
How does Pindrop work?
Pindrop Call Security uses advanced signal processing and machine learning to analyse over 2,500 unique audio and metadata features from a phone call. These include characteristics like voice patterns, device type, call behavior, and network details. Pindrop builds a high-resolution profile of each call, helping detect anomalies, spoofing attempts, SIM swaps and other signs of fraud.
With its multilayered authentication engine, Pindrop verifies legitimate callers in seconds, even when traditional caller ID methods fall short. Instead of relying on what a caller knows or says, it identifies who they are based on how they sound and how they connect. This proactive approach not only enhances security but also accelerates call handling times.
How to balance fraud prevention with customer experience
Contact centre fraud is big business – meaning organisations need to look for innovative ways to stay secure while delivering an outstanding customer experience.
It’s not just the service that makes the difference, but your provider, too. And when you choose BT, you'll be in good hands.
24/7 support
Round-the-clock proactive monitoring and support allows you to focus on your business while taking care of your customer authentication and fraud detection.
End-to-end service
We work with Pindrop to build a solution that fits your precise needs, and once it’s up and running we’ll support you in any way you need.
Fully integrated
Pindrop can be fully integrated with our other solutions and our global voice network, with a single Service Level Agreement across all services.
Industry-leading service
We’re recognised by the International Data Corporation (IDC) as a ‘Leader’ for delivering outstanding Managed Security Services.
