Our service performance: BT Business

Our service performance:
BT Business

In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.

In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.

Keeping you connected

Connected on time. And staying connected. We know that’s what businesses count on.

Answering your calls

Every call is important to us. So we work hard to respond quickly any time you get in touch.

Quarter

% calls answered in the UK and Ireland

Jul- Sep '24

52.1%

Apr - Jun '24

61.0%

Jan - Mar '24

67.0%

Oct - Dec '23

70.0%

Jul - Sep '23

69.2%

Apr - Jun '23

74.3%

Jan - Mar '23

80.6%

Oct - Dec '22

81.7%

Jul - Sep '22

84.9%

Apr - Jun '22

84.4%

Jan - Mar '22

84.3%

Oct - Dec '21

84.5%

Quarter

Seconds to answer the phone

Jul - Sep '24

84.3

Apr - Jun '24

 89.7

Jan - Mar '24

95.7

Oct - Dec '23

92.2

Jul - Sep '23

69.2

Apr - Jun '23

132.8

Jan - Mar '23

142.8

Oct - Dec '22

65.7

Jul - Sep '22

50.9

Apr - Jun '22

61.9

Jan - Mar '22

49

Oct - Dec '21

52

Our product performance

Making sure our products and services are the best they can be.