Our service performance: BT Business

Our service performance:
BT Business

In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.

In business, you expect fast, reliable service from the people you work with. Keeping promises builds trusted and productive working relationships. That’s why we publish our BT Business performance results. So you can see how well we're doing and what we’re working on to improve.

Keeping you connected

Quarter

% of BT engineer appointments attended on time

Oct - Dec '24

96.8%

Jul - Sep '24

97.7%

Apr - Jun '24

98.2%

Jan - Mar '24

97.8%

Oct - Dec '23

97.2%

Jul - Sep '23

95.9%

Apr - Jun '23

96.8%

Jan - Mar '23

96.4%

Oct - Dec '22

92.5%

Jul - Sep '22

94.5%

Apr - Jun '22

95.4%

Jan - Mar '22

93.9%

Quarter

% of lines and broadband services delivered by the agreed date

Oct - Dec '24

 88.6%
Jul - Sep '24 86.9%
Apr - Jun '24 89.6%

Jan - Mar '24

88.3%

Oct - Dec '23

89.9%

Jul - Sep '23

85.9%

Apr - Jun '23

88.5%

Jan - Mar '23

90.2%

Oct - Dec '22

92.7%

Jul - Sep '22

92.5%

Apr - Jun '22

93.7%

Jan - Mar '22

 93.7%

Quarter

% of lines and broadband faults fixed by the agreed time
Oct - Dec '24 88.7%

Jul - Sep '24

 89.2%

Apr - Jun '24

89.8%

Jan - Mar '24

91.5%

Oct - Dec '23

86.9%

Jul - Sep '23

88.2%

Apr - Jun '23

89.1%

Jan - Mar '23

88.6%

Oct - Dec '22

84.6%

Jul - Sep '22

84.6%

Apr - Jun '22

82.1%

Jan - Mar '22

81%

Quarter

Days to restore a lost phone line or broadband service
Oct - Dec '24 2.4

Jul - Sep '24

 2.5

Apr - Jun '24

2.6

Jan - Mar '24

2.9

Oct - Dec '23

2.8

Jul - Sep '23

2.8

Apr - Jun '23

2.7

Jan - Mar '23

2.8

Oct - Dec '22

3.3

Jul - Sep '22

3.5

Apr - Jun '22

2.8

Jan - Mar '22

2.7

Every call is important to us. So we work hard to respond quickly any time you get in touch.

Our product performance

Quarter % of customers on Fibre Broadband
Oct - Dec '24 85.8%
Jul - Sep '24 84.5%
Apr - Jun '24 83.2%
Jan - Mar '24 82.1%
Oct - Dec '23 80.6%
Jul - Sep '23 78.9%
Apr - Jun '23 77.5%
Jan - Mar '23 76.7%
Oct - Dec '22 76.0%
Jul - Sep '22 75.1%
Apr - Jun '22 74.2%
Jan - Mar '22 73.7%