Connected on time. And staying connected. We know that’s what businesses count on.
Every call is important to us. So we work hard to respond quickly any time you get in touch.
52.1% calls answered in the UK and Ireland
Quarter | % calls answered in the UK and Ireland |
Jul- Sep '24 | 52.1% |
Apr - Jun '24 | 61.0% |
Jan - Mar '24 | 67.0% |
Oct - Dec '23 | 70.0% |
Jul - Sep '23 | 69.2% |
Apr - Jun '23 | 74.3% |
Jan - Mar '23 | 80.6% |
Oct - Dec '22 | 81.7% |
Jul - Sep '22 | 84.9% |
Apr - Jun '22 | 84.4% |
Jan - Mar '22 | 84.3% |
Oct - Dec '21 | 84.5% |
84.3 seconds to answer the phone
Quarter |
Seconds to answer the phone |
Jul - Sep '24 |
84.3 |
Apr - Jun '24 |
89.7 |
Jan - Mar '24 |
95.7 |
Oct - Dec '23 |
92.2 |
Jul - Sep '23 |
69.2 |
Apr - Jun '23 |
132.8 |
Jan - Mar '23 |
142.8 |
Oct - Dec '22 |
65.7 |
Jul - Sep '22 |
50.9 |
Apr - Jun '22 |
61.9 |
Jan - Mar '22 |
49 |
Oct - Dec '21 |
52 |
Our product performance
Making sure our products and services are the best they can be.
84.5% of customers on Fibre Broadband
| Quarter | % of customers on Fibre Broadband |
|---|---|
| Jul- Sep '24 | 84.5% |
| Apr - Jun '24 | 83.2% |
| Jan - Mar '24 | 82.1% |
| Oct - Dec '23 | 80.6% |
| Jul - Sep '23 | 78.9% |
| Apr - Jun '23 | 77.5% |
| Jan - Mar '23 | 76.7% |
| Oct - Dec '22 | 76.0% |
| Jul - Sep '22 | 75.1% |
| Apr - Jun '22 | 74.2% |
| Jan - Mar '22 | 73.7% |
| Oct - Dec '21 | 72.8% |