Help setting up Cloud Voice and calling features

You can get the most from BT Cloud Voice using the Cloud Voice Business Portal. From setting up calling features to managing your service, it’s quick and easy using this intuitive tool. Log in to your Business Portal today, and start getting more from BT Cloud Voice. Exclusively for Cloud Voice customers.

Go to Cloud Voice Business Portal

Get started with our video tutorials

New to Cloud Voice, or just want to understand your existing service better? We have lots of YouTube videos to introduce you to the Business Portal, and Cloud Voice’s many calling features.

Watch all Cloud Voice videos

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Get started with the portal

Find out how to log in and get started with your Cloud Voice Business Portal.

Set up new Cloud Voice users

Find out how to add new users and assign devices in your Cloud Voice Business Portal.

Set up Voicemail for users

Find out how to set up user voicemail settings in the Cloud Voice Business Portal.

Set up and use Simultaneous Ring

Find out how to set up and use Simultaneous Ring in your Cloud Voice Business Portal.

Set up Call Forwarding for users

Find out how to set up Call Forwarding for users in your Cloud Voice Business Portal.

Configure a Hunt Group

Find out how to configure a Hunt Group in your Cloud Voice Business Portal.

Want to get your Cloud Voice calling features set up in the Business Portal, fuss-free?

Check out our feature guides – all with helpful instructions, and some with videos too.

Create an Auto Attendant

ut your callers in control. Auto Attendant gives them a voice menu to transfer straight to their contact without going through an operator or receptionist.

Help with Auto Attendant

Set up new Cloud Voice users

Before a colleague can use Cloud Voice, your administrator will need to add them to the system. So set up a new user, and give them access to everything Cloud Voice offers.

Help setting up new users

Configure a Hunt Group

Hunt Groups won’t leave your callers hanging. You can choose how their call will be answered – plus give your people the ability to pick up particular incoming calls.

Help with Hunt Groups

Set up Call Forwarding for users

Want incoming calls to automatically go to a particular number? It’s easy to choose how and when this happens. With Call Forwarding, you can divert calls without delaying your callers.

Help with Call Forwarding

 

Set up Voicemail for users

You can record your own voicemail message or choose a Cloud Voice greeting – and then decide when your callers will automatically hear a message, and leave their own for you.

Help with Cloud Voice voicemail

Set up Simultaneous Ring

With Simultaneous Ring, you can allow incoming calls to ring up to 10 devices at the same time. This can stop any calls getting missed, even when you’re away from your primary device.

Help with Simultaneous Ring

Set up Company and Group Contacts

It’s easy to add all your contacts to Cloud Voice and share them with your colleagues. As a Cloud Voice adminstrator, you can set up directories and give your people access to them.

Help with Group Contacts

Set up Time and Holiday Schedules

Time Schedules and Holiday Schedules are key for Auto Attendant. Set these and you can manage working hours, lunch breaks and time off – both for individuals and sites.

Help with Time Schedules

Handset help

If you need help setting up your Cloud Voice handset, we have PDF guides available for all our Cisco, Yealink, VVX, Poly, Polycom and DECT models.

View PDF guides

Guided help to set up calling features

Cloud Voice panel in Repair Centre

Our BT Repair Centre can also guide you whilst you're setting up or updating Cloud Voice calling features yourself online.

 

  1. First log in as if you were fixing a fault
  2. Select the Cloud Voice panel to get started
  3. Then follow the same steps our agents would talk you through.

 

It’s another way you can set up Cloud Voice to suit your needs. 

Guided setup using Fix a Fault

Log in to use our 'Assist me' feature

Help centre in Cloud Voice portal, showing ‘Assist me’ button

When you use the Cloud Voice Business Portal, help is never far away. Look out for the Assist me button at the top of every page. If you need a helping hand with Cloud Voice, calling features and more, just give it a click. Plus there’s the Help centre, for useful articles and support. 

Go to Cloud Voice Business Portal

Don't miss out on Cloud Voice training

Cloud Voice training on the ucSKILLS website

Cloud Voice customers can register for unlimited 24/7 access to tutorials, videos and training materials. Provided by our training partner iTEL on the ucSKILLS website, there’s guidance on using every Cloud Voice calling feature, site visits, 121 Guru sessions and more. Choose Cloud Voice training that’s right for you (you may even have it in your package already) then start exploring ways to get the best from Cloud Voice.

Get help with training

More support with Cloud Voice and calling features

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Get help with FAQs

Need a fast answer? Check the Cloud Voice category on our help pages or simply type in your question or keywords to search. Available 24/7, it’s quicker than calling.
people in meeting

Self-service with My Account

My Account gives you much more than the Cloud Voice portal. You can view and pay bills, analyse data, fix faults, track orders and more – anytime online.

Ask customers like you

The BT Business Community is where our customers support each other to get the most from BT Business products and services – like BT Cloud Voice.