Better digital experiences, better business

Improve your digital environment with One Connect, a cloud-based solution that integrates your customer and employee communications into one elegant interface.

  • Unified communications

    Unified communication platforms allow for agents to respond more efficiently to customers, while allowing real-time knowledge sharing from subject matter experts.

  • CRM integration

    Integration with customer relationship management (CRM) systems allows agents to access customer data directly from the contact centre interface and provide a personalised service.

  • Reduce costs

    Digital empowerment with One Connect allows for increased productivity, more efficient customer service and easier access to performance-enhancing analytics.

Coventry Building Society case study

Read about how we improved customer experiences and helped employees work better together with a new cloud-based contact centre environment using Genesys Cloud contact centre and Microsoft Teams.

Coventry Building Society case study

Why choose BT forOne Connect

Easy migration

We’ll support you through migration with our project management and deployment support services. 

Enhanced security

We’ll handle data security and encryption on the cloud, ensuring everything is compliant with internal policies.

Global reach

Our voice network stretches across the world, supported by additional cloud hubs. This gives you integrated networks, end-to-end visibility and secure managed services.

Tailored partnerships

BT’s trusted partner ecosystem, including Genesys Cloud contact centre and Microsoft Teams, allows you to tailor your solution to the unique needs of your business.

You may also be interested in

Skip To Carousel Navigation Controls

Genesys Cloud contact centre

Give agents the information they need in real time to deliver tailored customer experiences and boost productivity with a unified contact centre.

BT Cloud Work

Our Cloud Work solutions offer agile and flexible customer and colleague communication to help your business grow.

Five9 cloud contact centre

Deliver high-quality customer experience on a global scale. Harness the power of AI and the cloud to engage with customers on the channels they choose.