BT Local Business Norfolk and Suffolk
Unified Comms Ltd
Your local communications team backed by BT.
All the products and services that your business needs, from local people who take
the time to understand what makes your business tick.
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About us
Before starting Unified Comms Ltd in 2012, Mike Kenny, Nathan Defew, Neil Frost and Chris Hilton all worked for BT Business so when it comes to matching technology to what businesses need, they know what they’re talking about.
‘Businesses like working with us. They like how we understand their business needs and how we can solve their problems; they like the care and attention we give them’ says Mike.
Based in central Norwich, the team comprises specialists in data, telephony, mobile, cloud, IT, and education-specific solutions.
‘Our expertise, and experience helping businesses to thrive and grow, means we can help businesses make money, save money and increase effectiveness.’ explains Mike.
‘We helped Hawk Express Taxis in Ipswich. They were missing calls, which is a major problem for a taxi business. A missed call is a missed customer. They don’t call back; they just call the next taxi company’, says Mike.
The taxi company now has an Avaya IP Office phone system, SIP channels, and a BTnet Leased Line.
The impact has been huge. Because they no longer miss any calls, they’ve had to take on another 40 people to cope with the demand.
Now their customers can always get a ride!
Businesses we've helped
Lowestoft: Engineering
SLP Engineering were experiencing poor internet speeds, which was slowing down production. We installed a BTnet Leased Line to give them a dedicated internet access service with guaranteed fast upload and download speeds.
Since then, production has seen a significant increase while sub-standard internet speeds are just a fading memory.
Norwich: Food production
Pasta Foods expanded rapidly but their communications didn’t keep pace, leading to communication problems between their sites.
We installed a BTnet Leased Line so people on both sites can work effectively together using shared systems.