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BT Business Broadband Voice (VoIP)

Free software download with our business VoIP service

BT Office Communicator

What is BT Office Communicator?

FREE download: BT Office Communicator is a free software download for your PC. It can greatly increase the value of your BT Business Broadband Voice (VoIP) service.

With BT Office Communicator installed*, your PC becomes a multi-featured phone.

Plug in a handset, or headset with microphone and you can make and receive voice calls on your Broadband Voice account. It works anywhere you have broadband access. Add a web cam and you can also make video calls.

Business benefits

Combining geographic numbers with your VoIP line can help your business:

Practical benefits

  • With BT Office Communicator on your laptop you can make or answer calls on your VoIP line anywhere in UK or abroad. All you need is a broadband connection
  • The same number reaches you wherever you are - in an office, at home, or even via a Wi-Fi connection somewhere overseas. That's a great help if you work in several places
  • All your outgoing calls are charged to a single account
  • Using the Broadband Voice web interface, you can set up calling features and manage calls as efficiently when you're travelling as you can in the office

Financial benefits

  • The cost to call you is the same no matter where in the world you are
  • Likewise, you pay your normal Broadband Voice tariff for all outgoing calls. It's the same whether you're phoning from Newcastle, New York or New Zealand
  • When abroad, use it to make calls back to the UK, avoiding the roaming charges that you would incur if you used your mobile instead

Download & install

If you have BT Business Broadband Voice you can download BT Office Communicator free of charge.

1

Log in to BT Business Broadband VoIP Portal

Note: you'll need one of your Broadband Voice telephone number and password to log in.

2

Click on the BT Office Communicator download link, opting to save the download to your hard-drive.

3

Double-click on the downloaded software file to start the installation.

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BT Business Broadband Voice: Things you need to know

~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.

* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.

** Call Allowance - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates.

NB: If customer breaches 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Call Package until 5000 was reached. Likewise, if customer breaches 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.

Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates.

1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'pricing' page for full rates.

2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.

3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).

Inclusive Mins and Call Charging Policy

BBV with UK calls: No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month.

BBV Call Package & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate. overage policy

Call Duration Rounding is 60 seconds as per BTB One Plan.

Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny.

See full Business Broadband Voice terms & conditions