Today’s healthcare professionals need technology at their fingertips. And if they’re constantly on the move, like those at Northern Devon Healthcare NHS Trust, real time support is vital. But the Trust’s IT help desk couldn’t meet the demand. With outdated systems and overworked staff, Mike Jones, director of information management and technology, went looking for the IT equivalent of a shot of adrenalin.
The help desk is the window to all our services. We’ve greatly improved its responsiveness and set the bar higher as a foundation for future improvements in our IT service maturity.
BT Cloud Contact led the revival. Not only optimising people’s time, new performance data gives Mike’s team the tools they need to keep an eye on things. Customer satisfaction is much improved and staff morale is better because that enhanced service is visible to all.
When call answering is unstructured it’s difficult to know how good (or bad) your service really is. To optimise your customer contacts there’s no substitute for having performance data at your fingertips in real time.
Want to get out of a hole in a hurry? A cloud-based contact centre solution can be installed in weeks rather than months and needs no investment in on-site hardware. A browser’s all you need to get going.
Almost unheard of contact centre scalability means our cloud-based solution is suitable for companies ranging from SMEs to multinationals. And with flexible pay-as-you-go pricing it suits any sized purse or pocket.