John Sheppard works in a just-in-time environment, which means speed and reliability are critical for processing and delivering orders for their customers. After discussing their business requirements and future plans, we came up with a bespoke solution. BTnet, the UK’s no.1 dedicated leased line, would provide the foundations to implement BT Cloud Work, a cloud-based voice communications platform, provided by RingCentral.
We have a proven track record of 99.999% uptime across BT Cloud Work and our core network, giving John Sheppard the speed and reliability they needed. Plus, Cloud Work over BTnet prioritises voice traffic for guaranteed call quality and availability.
By taking both products, John Sheppard were not only able to reduce costs, but realise the benefits of an IP solution, like rapid connection speeds, rich collaboration features, and greater reliability, well before the 2025 PSTN switch-off.
And with BT’s market-leading 100% target service level availability, John Sheppard has peace of mind that their leased line connection will be up and running at all times, with no outages.
Taking orders for deliveries is the driving force of John Sheppard’s business. Around half of their orders are made by telephone and the other half made via the internet and online ordering portals. As the sales team handles a lot of calls, Cloud Work allows them to make and take calls through a single platform on any device, speeding up response times and making it easier for customers to get in touch.
Cloud Work offers a number of powerful call-handling features too, including Auto Receptionist, where incoming calls are answered automatically with a professional or custom recording. Another great feature is call recording, which allows John Sheppard to double check the accuracy of its telephone orders.