Overview
Contact centre integrated with Microsoft Teams. Depending on the user profile you have been assigned by your company, you will have access to features such as WebAgent, CRM integrated tools (e.g., WebAgent for Salesforce), Snapper, Wallboard and call recording.
Guides
Design and program dialogue flow with A365 Dialogue Studio
Anywhere365Dialogue Studio provides a power tool for designing and programming dialogue flows. To use Dialogue Studio navigate to the url that was provided to you by your Anywhere365 contact.
Monitor performance with Power BI reporting
Power BI Template User Guide.
Resources for you and your people
Start your adoption journey with our recommendations. Visit our support page to help you launch and drive adoption.
Visit adoption support pageShare this link with your Agents to help them get started and learn more about the service.
Share Agents supportShare this link with your Supervisors to help them get started and learn more about the service.
Share Supervisors support