• Create a federated relationship between organisations

Cisco is giving you the option to establish a federated relationship between organisations in Control Hub. This means that two trusted organisations can agree to link their systems, allowing users to search across both organisations. Once the organisations are federated, your users can search for rooms and other users to collaborate with. You can revoke the relationship at anytime.

For more information, see Establish a federated relationship between organisations.

• Set expiration time for recording

Allow admins to turn on an expiration timer for call records. The administrators can set the duration after which a recording link expires, as well as the retention period.

For more information, see Collaboration restrictions for Webex Meetings in Control Hub and Configure settings templates.

• Download and playback call recordings using Control Hub

If you're a Control Hub administrator and a compliance officer, you can now play and download recordings directly from Control Hub. However, if you're an administrator but not a compliance officer, you won't be able to listen to or download these recordings. End users can still manage their own recordings within Webex App or User Hub if the administrator has given them the necessary permissions.

For more information, see Collaboration restrictions for Webex Meetings in Control Hub and Configure settings templates.

• Right-to-left language support and new languages added

Control Hub now supports a right-to-left language layout. Additionally, Arabic and Hebrew have been added as new language options.

For more information, see Languages Webex supports.

• Allow users to route calls and set up greetings when away

When users step away from their desk, they can route the calls to another number and set up greetings from a set of predefined greetings that the caller hears.

For more information, see What's new in Webex Calling.

• Customise the participant labels that display in Webex meetings

Administrators can allow users to easily identify meeting participants who belong to their organisation (Internal), who belong to an external organisation (External), and whose identity cannot be verified (Unverified). Participants in a Webex meeting can quickly see who's joined the meeting, regardless of whether they've joined from Webex App, a web browser, or a video device. The participants and video panels provide users with information about the identity of other participants in the meeting.

For more information, see Customise the participant labels that display in Webex meetings.

• Customise the columns on the user page

Select which user attributes you want to see on the user page in Control Hub. By default, the user page in Control Hub shows users' display name, primary email, user status, and administrator roles. Now you can select and sort any user attributes including licenses, alternative emails, job titles, and more. You can also select any custom attributes you may be using.

For more information, see Users list in Control Hub.

• Azure AD support for GCC High

The Entra ID (Azure AD) Wizard App now supports organisations using GCC High Entra ID.

See Set up the Entra ID Wizard App in Control Hub for more information.

• Improvements to Calling Engagement analytics in Partner Hub

Cisco have made the following updates to Calling Engagement analytics:

• Improved load times and filter processing time.

• Fixed issues where data failed to load.

• Customer data is now maintained in their organisation's region. Partners must now select a specific region to view customer data within those regions.

For more information, see Get started with Partner Hub.

• Add a company homepage to Vidcast

Your organisation can have a dedicated company homepage that will replace Home as a default homepage for all Vidcast users in your organisation. Designated editors can then curate videos that are most relevant for your company and give them the spotlight they deserve.

For more information, see Manage Vidcast in Control Hub.

• Hunt Group Analytics in Control Hub

Provide an analytics view with detailed reporting information on Webex Calling Hunt Groups.

For more information, see What's new in Webex Calling.

• Enhanced Outgoing Call Permissions

The Enhanced Outgoing Call Permissions offers great flexibility for Webex calling administrators to manage international calling, calls to particular numbers, and range of numbers using digit patterns. Additionally, this feature enhances the Authorisation Codes by enabling support for a maximum of 1000 codes, that enables organisations to scale the use of auth codes without any limitation. Management of Authorisation codes is simplified by supporting bulk provisioning.

For more information, see What's new in Webex Calling.

• Call routing based on operating modes

This feature enables a Webex Calling administrator to create rules based on time of day and day of the week and create an associated routing action for each of the rules. Authorised users, like an office manager, can switch the rules to control routing to different departments.

For more information, see What's new in Webex Calling.

• Download and playback call recordings using Control Hub

If you're a Control Hub administrator and a compliance officer, you can now play and download recordings directly from Control Hub. However, if you're an administrator but not a compliance officer, you won't be able to listen to or download these recordings. End users can still manage their own recordings within Webex App or User Hub if the administrator has given them the necessary permissions.

For more information, see Collaboration restrictions for Webex Meetings in Control Hub and Configure settings templates.

• Introducing Web chat asset management on Control Hub

This feature empowers administrators to manage their web chat assets seamlessly. From creating bespoke chat widgets tailored to your brand's identity to efficiently handling IP block lists, Control Hub ensures unparalleled control and customisation for your online engagement strategies.

For more information, see Manage Web Chat Assets.

• Support soft delete of PSTN add-on licence

The Webex Calling PSTN add-on licences are in a soft delete state when you cancel the add-on licence. This delete leaves the Webex Calling PSTN-add on licences in a retrievable state allowing to retain the Webex Calling services within 15 days after cancellation.

For more information, see Restore or delete a cancelled subscription.

• Webex App version report in Control Hub

Administrators can proactively notify users who are on an older Webex App versions across various platforms through the Webex App Version report.

For more information, see Webex App version.

• Workspace room usage report

A full comprehensive report to understand the workspace usage and the configuration of the workspace. Get details on each row containing the workspace name, location, workspace type, capacity, contains (the devices in the room), occupancy hours, and workspace services like scheduling service, email address, calling service, device hosted meetings, number of ghosted meetings, and total meetings booked. The Workspace report is customisable where you can choose which data you'd like to include.

For more information, see Workspaces report.

• Allow Admins to view sync source in Control Hub UI

The user and group profile summary pages display the source of a Webex user's identity data such as Entra ID, Okta, or Active Directory.

• Generate a one-time password through the Webex API

Cisco is updating their API so that you can use it to generate a one-time password for Partner UPN users. Partner UPN users may only have a phone number or an email address without an inbox and may not be able to receive an email to reset their password. Instead, an admin can generate a password via the API and share it with the customer over the phone.