• Simplified user onboarding experience

Cisco is improving the user creation process in Control Hub by reducing the number of steps required to add a new user, enabling a quicker and more intuitive approach:

• The Manage User button is replaced with the Add User button for clarity.

• The Add User button has a dropdown that lists additional functionality.

• A CSV download icon allows you to quickly download user data.

• Each user has quick actions including reset password, move location, deactivate user and delete user.

• New Device Support on Webex Calling: Cisco Desk Phone 9800 Series and Key Expansion Module (KEM)

Cisco is making it possible to configure new Desk Phone 9800 series models and Key Expansion Module in Control Hub.

• Adds the new Desk Phone 9861 and Desk Phone 9871 models

• Adds the new 9800 KEM

For more details, see Cisco Desk Phone 9800 Series.

• Map tracking codes to synchroniszed attributes

You can now map tracking codes to attributes that have been synchronised from Directory Connector.

For more details, see User attributes in Control Hub and Manage tracking codes for Webex sites in Control Hub.

• Webex Calling: Feature cards in Control Hub

Cisco is updating the user experience for configuring Calling features in Control Hub. Now you’ll easily see all the features you can configure on a single Services > Calling page with descriptions of what each feature does. Simply find the right card and click Setup to get started.

For more information, see What's new in Webex Calling.

• Webex Calling Wholesale: Enable group busy for hunt groups in Control Hub

Cisco is adding the Enable Group Busy control to hunt groups. This setting is off by default. When you turn it on, members of the hunt group can change use a feature access code to change the hunt group's status to busy, then enter a call forward destination.

For more information, see What's new in Webex Calling.

• Block domains in Control Hub

Cisco is updating the collaboration restrictions for Webex Meetings in Control Hub. You can block domains for both internal and external meetings. You can create a block list of external email domains to prevent users from accessing internal meetings. You can also create a block list of external meeting sites that internal users can't access.

For more details, see Collaboration restrictions for Webex Meetings in Control Hub and Configure settings templates.

• Enhanced Rooms and Desks Detail Report

Cisco has updated the Rooms and Desks Detail Report with the following fields:

• First seen - Shows when the device was online for the first time.

• Last seen - Shows when the device was last online.

• Delete date - Shows when the device was deleted from Webex.

We’ve also added a row that shows offline devices.

For more details, see Reports for Your Cloud Collaboration Portfolio.

• New Device Support on Webex Calling: AudioCodes MP-202 and MP-204

AudioCodes MP202 and MP 204 devices are now supported on Webex Calling.

For more information, see What's new in Webex Calling.

• Enable or disable QR code sign-in

Cisco is giving you the option to enable or disable QR code sign-in for your users' Webex accounts. This makes it easier for users to log in without manually entering their credentials. You can choose to enable QR code sign-in to simplify the log in process or disable it to align with your organisation's policies and security protocols.

For more information, see Enable QR code sign-in for Webex.

• Webex Custom Dictionary

You can add up to 100 of your own words to the custom dictionary in Control Hub. These words can then be transcribed more accurately in the closed captions and transcript when they are spoken in meetings.

For more information, see Manage the Webex Custom Dictionary.

• Allow users to modify their email

Currently administrators can allow or prevent users from changing their first and last names, display names, and profile pictures. You can now empower or block users from changing their primary email.

For more information, see Allow users to change their profile fields for meetings.

• Administrators can permanently delete all deactivated users

Cisco is improving user management for customers who use Directory Connector. Now you can delete all deactivated user accounts from Control Hub.

For more information, see Delete a user from Control Hub.

• Select a timezone for dashboards in Calling Analytics

You can now select a timezone for all dashboards in Calling Analytics, making it easier to view data in your local time without the need for manual conversion.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

• Service Numbers for Premises-based PSTN and CCPP

Service Numbers are local telephone numbers which are considered high-utilisation and/or high-concurrency.  These are only assigned on site services, such as Auto Attendant, Hunt Group, and Group Call Management/Call Queue.

For more information, see What's new in Webex Calling.

• Control Hub setting for the Move Meeting option

A new user interface available in Control Hub for company administrators to set preferences to Move Meetings in their organisation. This feature is available for moving meetings between desktop and mobile.

This Control Hub setting is applicable for Webex App version 44.8 and above.

For more information, see Move a meeting to another desktop or mobile device in Control Hub.

• Updated consent flow for Video Integration with Microsoft Teams

Cisco is updating the administrator consent flow for the Webex Video Integration with Microsoft Teams setup process. There is no change for customers who have already configured this integration.

The setup now has an additional authorisation step, so you may be required to sign in twice with your Microsoft account.

For more information, see Cisco Webex Video Integration for Microsoft Teams Integration Reference.

• Wholesale customer feature restriction

Customers of wholesale partners will now defer configuration of certain settings to their partner, for partners to stay compliant with their regulatory obligations. We’re removing customer admin access to the following:

• Call recording provider

• Call settings

• Number management

• PSTN management.

For more information, see What's New in Wholesale RTM.

• Separate settings for file and whiteboard sharing

Cisco is splitting the existing "File and whiteboard sharing" checkbox into two separate checkboxes. Administrators can now enable or disable each feature independently based on their preferences. This change applies at the organisation, group, and user levels in Control Hub.

For more information, see Collaboration restrictions for Webex Meetings in Control Hub and Configure settings templates.

• Access to Registration Hub through Control Hub

Currently, Webex administrators access Registration Hub from https://lti.webex.com/admin-login. In the future, Webex administrators can access Registration Hub from a button in Control Hub.

For more information, see What's New for Webex LTI.

• Meeting setting for desk-phone to join a meeting

Now, customers can also use desk-phone control to join a meeting instead of calling back through PSTN. Meeting control features are partially provided. Now, one control hub setting is added. The control hub settings provide flexibility for organisations to decide whether they want their end users to use desk-phone control to join a meeting or not.

For more information, see Manage desk phone for meetings in Control Hub.

• Video Mesh: Indicators for Private meeting clusters

Cisco is updating the user experience for managing Video Mesh clusters. This change aligns the experience with other pages in Control Hub and makes it easier for you to use the Video Mesh pages.The change does not affect the deployment or maintenance of this service. The Control Hub path is Services > Hybrid > Video Mesh card. The Click View all in the Resources tab has a new design library, updated text, and some additional information. You can search, sort, and filter Video Mesh resources, and see the status of each listed cluster. When you select a cluster, the Nodes tab has had similar UX updates. (Path: Services > Hybrid > Video Mesh > Resources > selected cluster > Nodes. You can search, sort, and filter nodes, and see the status of each node. There is also a new column for Deployment type.

For more information, see Video Mesh deployment guide.

• Add a domain for use with Partner UPN

You can provision customers and their users with licenses even if those users don’t have access to an email inbox by adding a verified domain as a Partner UPN domain.

For example, a partner administrator may have a customer organisation in which only one user has access to an email address, while the other users have phone numbers. As part of the provisioning process, the administrator generates a one-time password that they manually share either over the phone or in an email so the user can sign in for the first time.

Administrators can also generate a one-time password to customers within a Partner UPN domain. These customers may only have a phone number or an email address without an inbox and may not be able to receive an email to reset their password. Instead, a partner administrator can generate the password and share it with the customer over the phone.

• User interface enhancements for legal hold

Cisco has made some UI improvements for legal hold in Control Hub to provide a more intuitive and seamless user experience.

• The previous UI displayed data in a random order. This has been enhanced to sort data by the 'Date Created,' with new matters at the top.

• The search and filter options are enhanced to align with the standard methods used across Control Hub.

• Action icons are added to the main grid to quickly export custodians, release matters, or delete matters.

• Add Custodian and Remove Custodian flows have been improved to align with standard methods used across Control Hub.

For more information, see Manage compliance data for legal hold.