• New Workspaces experience in Control Hub

The Workspaces section has been updated to make key information more visible. You can now see an overview of each workspace at a glance, such as assigned cameras, displays, and microphones. To experience this new look, use the toggle in the upper-right corner of the Workspaces section.

• Customise meeting lobbies

Now you have the option to create and manage your organisation's meeting lobbies. You can also allow your users to customise their meeting lobbies.

For more information, see Customise the lobby.

• Vidcast integration

The option is available to enable recording Vidcasts within Webex. Your users can effortlessly record and share Vidcasts within Webex. You can also configure your organisation's access, fine-tune your Webex integration, manage your data, set your video retention policies, define classifications, and choose languages for translated closed captions.

Currently, this feature is only available on the Windows platform.

• Manage app access in Control Hub

The ability to allow or deny access to mobile, desktop, or web clients is now available. You can specify which clients within the organisation can be accessed, such as iOS, Android, Mac, Windows, and web clients.

Your Control Hub-managed organisation must be enabled for Pro Pack. If you are not subscribed to Pro Pack, the token policy settings are greyed out when accessing the organisation settings in Control Hub.

For more information, see Manage app access and token policy settings in Control Hub.

• SAML JIT provisioning for groups

The option to provision a user to a specific Webex group in Control Hub has been introduced. You can add users to a group and update the users' membership in that group.

For more information, see SAML Auto Account Creation and Update for Control Hub.

• User sign-in and sign-out activity page

Cisco is giving you better visibility of user sign-in and sign-out activity, on the Security & Compliance page in Control Hub. When users sign in to Webex App or Control Hub, it is shown on the new Sign-in Activities page. You can see up to 12 months of sign-in activity. You need Pro Pack to track sign-in and sign-out activity.

For more information, see Log and analyse user sign-ins and sign-outs.

• Updates to session types

Cisco changed the Default Behavior setting for panels from Open to Closed for the Cisco predefined Session Type Pro Meeting (ID value 3). This means that panels will be automatically closed when joining a meeting on a site using the Pro Meeting Session Type. Administrators creating a new custom session type based on Pro Meeting will see the new Default Behavior set to Closed and can customise it based on their preferences. Existing custom session types will not be affected by this change.

• Manage using Slido in Webex meetings

You can now manage Slido access in your meetings using Control Hub. You can create an organisation policy that allows or blocks users from using Slido in both internal and external meetings. You can enable this feature at the organisation, group, and user levels. This feature is available only on the Webex Suite meeting platform.

• Personally Identifiable Information (PII) now enabled for Shared Timer app

Cisco enabled PII for the Shared Timer app. Shared Timer is a Cisco-owned app and not a third-party one, so all data remains within Cisco. This allows us to roll out additional features that provide more value for our customers. PII is enabled by default, but administrators can disable PII at any point if needed.

• Custom tags now available in Partner Hub

You can now create custom tags for customers in Partner Hub. You can use these tags to identify and group customer according to their processes. Tags are also an easy way to coordinate with other administrators that manage the same customer accounts.

Custom tags are viewable by all administrators in Partner Hub, while editing is limited to partner full administrators and partner administrators.

• Increased limit for alerts in Alerts center

Cisco has increased the limit on the number of the following alerts that you can create:

• Meetings alerts
  • Device live meeting alert - Increased limit from 10 to 25.
• Devices alerts
  • Offline and online events - Increased limit from 10 to 100.
  • Issue detected or resolved events - Increased limit from 10 to 100.

• Administer Cisco AI Assistant

Cisco AI Assistant allows users to catch up with summaries during or after the meeting, summarise spaces, rewrite messages, and translate messages. These features are only available on the Webex Suite meeting platform.

The Control Hub settings are enabled by default and is available starting on May 13, 2024. Administrators can manage the feature rollout for the entire org, groups, or individual users. If left enabled in Control Hub, these features will be available to users starting on May 27, 2024. See Administer Cisco AI Assistant in Control Hub for more information.

• Automatically recognise when a user has stepped away from a meeting

If a user needs to step away from a meeting, their status can automatically be changed to "Stepped away" after a period of time. This lets other participants know they're temporarily away from the meeting. Their microphone is muted, their video is turned off, and their profile picture is replaced with an image of a hot beverage and the text "Stepped away".

In Control Hub, the setting to automatically recognise when a user has stepped away from a meeting is turned on by default. You can turn this setting off.

• Ask the AI Assistant questions

AI Assistant in Control Hub allows administrators to ask “how do I” questions relating to setup and configuration. Answers are sourced from the articles available in Webex Help Center using the Retrieval-Augmented Generation (RAG) technique. For more information, see Ask the Cisco AI Assistant questions in Control Hub.

• VoIP enhancement in Control Hub

Cisco has made the VoIP feature more user-centric. Now, if the host is blocked from using VoIP, it won't affect the attendees. As long as attendees are individually allowed to use VoIP based on their organisational policies, they can freely access VoIP features during the meeting. This means that hosts restricted from using VoIP can now conduct meetings without worrying that their restrictions will limit the communication options available to their attendees.