• Generate migration license for devices using activation code

Use activation code to onboard and migrate devices from Enterprise for the MPP firmware device. It provides an intuitive onboarding experience that works regardless of the activity that the administrator is driving either onboarding or the migration. Use activation codes from the Control Hub to activate your devices.

For details, see Generate migration license for devices using activation code flow onboarding.

• Manage end user access to additional call settings

Allow the administrator to enable or disable access to additional Calling features for end user access.

For details, see Show or hide Webex Calling features in User Hub and Webex App.

• Allow users to route calls and set up greetings when Away

When users step away from their desk, they can route the calls to another number and set up greetings from a set of predefined greetings that the caller hears.

Administrators can enable this feature on behalf of users in the Control Hub.

For details, see Configure Personal Call Routing (Personal Assistant) and Webex for Cisco BroadWorks Solution Guide.

• Download and playback call recordings using Control Hub

If you're a Control Hub administrator and a compliance officer, you can now play and download recordings directly from Control Hub. However, if you're an administrator but not a compliance officer, you can’t listen or download these recordings. If the administrator permits, end users can still manage their own recordings within the Webex App or User Hub.

For details, see Manage call recording for Webex Calling.

• Summary, action items, and transcript for recorded calls

When a user plays call recordings on the Webex App, they also get the summary, action item, and transcript from the call. Administrators can manage user's access to summaries, transcript, and action items in a recorded call at the organisation level and the user level.

This feature applies to Webex call recording provider.

For details, see Manage call recording for Webex Calling and Play a Webex call recording with a transcript and AI-generated summary.

• Hunt Group Analytics in Control Hub

Provide an analytics view with detailed reporting information on Webex Calling Hunt Groups.

For details, see Analytics for Your Cloud Collaboration Portfolio.

• Enhanced Outgoing Call Permissions

The Enhanced Outgoing Call Permissions offers great flexibility for Webex Calling administrators to manage international Calling, calls to particular numbers, and a range of numbers using digit patterns. Also, this feature enhances the Authorisation Codes to support a maximum of 1000 codes allowing organisations to scale the use of authorisation codes without any limitation. Management of Authorisation codes is simplified by supporting bulk provisioning.

For details, see the following articles:

• Configure call permissions in Control Hub

• Outgoing call permissions for Webex Calling locations

• Manage User Calling Data.

• Schedule-based Call Routing

A Webex Calling administrator can create rules based on the time of day and day of the week and with an associated routing action for each of the rules.

For details, see Call routing based on operating modes in Webex Calling.

• Webex Calling supports MiaREC as a Call Recording Provider

Webex Calling supports multiple call recording providers. MiaREC call recording provider is supported for Webex Calling organisations hosted in the U.S., EU, and EUN regions. MiaREC is a cloud-native voice recording solution that offers regulatory compliance capability. Partners can order this recording solution through Cisco Commerce Workspace (CCW).

For details, see Manage call recording for Webex Calling.

• Support soft delete of PSTN add-on license

The Webex Calling PSTN add-on licenses are in a soft delete state when you cancel the add-on license. This delete leaves the Webex Calling PSTN-add on licenses in a retrievable state allowing to retain the Webex Calling services within 15 days after cancellation.

For details, see Restore or delete a cancelled subscription.

• Enhancements to Webex Attendant Console

Enhancing the Webex Attendant Console to support the following features:

• Use the Colleagues tab to search all the users in Control Hub, and not restricted to the Webex Calling users. You can filter users by specific location or group.

• Use the new Resource tab to search across the Webex Calling resources such as Call queues, Hunt groups, Auto attendants, Workspaces, Virtual extensions, and Virtual Lines.

• The Favourites tab can display favourites that are user managed. You can add favourites from other tabs.

• The Personal contacts are aligned with Webex App contacts, and can be managed from the Personal Contacts tab.

• Use the External Contacts tab to search across the Control Hub organisation contacts, as a centralised address book.

For details, see Get started with the Attendant Console.