• Support configurable certificates for secure download of device background images

The additional device settings allow configuring a certificate to securely download MPP background images from a customer's media servers.

• Supporting new models of Cisco Desk Phone 9800 Series

Cisco Desk Phone 9800 Series now includes new 9861 and 9871 models and 9800 Series Key-Expansion-Module.

• Support adding the Call Park Extensions in MPP Configure Layouts

This feature provides the following:

• Adds native support for Call Park Extensions when building an MPP layout or template.

• Allows better control of an MPPs Line Key layout.

For details, see Configure layouts for Cisco phones in Control Hub.

• Allow an end user to generate Activation Codes to onboard MPP device

Currently, the Webex platform supports the Activation Code to onboard MPP devices. However, the Enterprise or Site administrators can generate the Activation Codes. This feature adds the Activation Code interface into the user portal so that an end user can request the activation code to onboard their MPP device.

For details, see Configure and manage Webex Calling devices and Access Webex Calling services in User Hub.

• Configurable Agent notifications

Administrators can configure notification tones that are played to agents when a supervisor invokes functions like Monitoring, Coaching, and Barge.

For details, see Configure agent notification tone for supervisor functions.

• Allow a user to move from one location to another and retain the phone number

This feature allows an administrator to move a user from one location to another along with the phone number.

For details, see Move users from one location to another.

• Service Numbers for Premises-based PSTN

Service Numbers are local telephone numbers which are considered high-utilisation or high-concurrency. Assign the service numbers to on site services, such as Auto Attendant, Hunt Group, and Group Call Management/Call Queue.

For details, see Using Service Numbers.

• Supporting Yealink T34W IP phones on Webex Calling

Webex Calling supports Yealink T34W IP phones. For details, see Supported devices for Webex Calling.

• Supporting AudioCodes Devices MP 202 and MP 204 on Webex Calling

Webex Calling supports AudioCodes MP 202 and MP 204 devices.

For details, see Supported devices for Webex Calling.

• Toll-free and non-geographical numbers support

Webex Calling now supports Toll-free and non-geographical numbers for the following countries:

• Australia

• Belgium

• Brazil

• Netherlands

• Sweden.

For details, see Dial plans by country and Toll-free and non-geographical numbers support for Webex Calling.

• Music on Hold(MoH) enhancement: Expanded repository size and Playlist support

Webex Calling administrators can create an organisation level playlist with multiple media files and assign the file to one or more Webex Calling locations. Also when the calling party resumes the call, the music file doesn’t rewind to the beginning of the playlist.

For details, see Configure music-on-hold settings from Control Hub.