• Webex Calling Detailed Call History report supports Caller IDs, Virtual line owner, and Call recording fields

Adding the following new fields to the Webex Calling detailed call history (DCH) report:

• Caller ID Number & External caller ID number—Displays the Callers and the other custom number that is configured using Control Hub.
• Device Owner UUID—Provides the device owner details for calls made or received using multiline or shared line option.
• Calling/Called public IP address—Provides public IP addresses specific to the India location.
• Call recording details such as call recording platform names, results etc.

For details, see Webex Calling Detailed Call History report and Get Detailed Call History API.

• Provisioning APIs for User features 

APIs to provision User features such as Call Forward Selective, Selective Call Acceptance and Selective Call Rejection, and User Schedules and Rules.

For details, see User Call Settings.

• Calling Name (CNAM) Lookup

Webex Calling supports the lookup for a Calling Name (CNAM). This feature ensures that the calls delivered to the receiver display the correct Calling name of the caller.

• Access DECT base station administrator password

A Support card has been added to the DECT Network page with a link to generate a serviceability password. This password gives you read and write access to all Cisco DECT base stations in the DECT network.

For details, see Accessing the DECT base station password and Manage a DECT serviceability password.

• Call routing based on modes

A Webex Calling administrator can create rules based on time of day and day of the week with an associated routing action for each rule. You can configure the operating modes on Auto Attendant and Hunt Group. The Cisco Desk Phone 9800 Series and 8875 phones support this feature.

For details, see Call routing based on operating modes in Webex Calling

• Allow multiple shared user's line appearances on the same device 

This feature allows assigning multiple appearances of a User Shared Line or Virtual Line on the same device.

For details, see the following articles:

Configure and manage Webex Calling devices

Configure layouts for Cisco phones in Control Hub

Create and manage line key templates

Migration of Devices and Features from Unified CM to Webex Calling

• Enable a cost-free hot desk only license

Webex Calling provides a new licensing and onboarding model for devices that enables workspace devices with hot-desking.

For details, see Add and manage hot desk only devices.

• Customer Experience Essentials supports wrap-up reason and wrap-up timer 

Customer Experience Essentials agents can apply a wrap-up reason to calls received on the Webex App. Supervisors can use agent wrap-up analytics in the Webex App to gain insights into how agents conclude their calls. Administrators can generate a wrap-up reason report to review detailed agent call wrap-up information. Also, administrators can configure a wrap-up timer and select an optional default wrap-up reason for the queue.

For details, see Webex Customer Experience Essentials.

• Support for Click-to-call (Guest Calling) 

Click-to-call (Guest Calling) streamlines customer communication by offering prompt responses and guiding customers to reach sales, support, and other Business-to-Consumer (B2C) communication using their web browser. Customers need not create an account or download plugins on the browser for using this feature.

For details, see Enable customers to reach your organization using browser based click-to-call