• Allow a user to move from one location to another and retain the phone number

This feature allows an administrator to move a user from one location to another and move the phone number.

For details, see Move users from one location to another.

• Set a temporary voicemail passcode

The administrator can set a temporary voicemail password for a user or virtual line using:

• Control Hub
• Provisioning API
• CSV(user only).

For details, see Configure and manage voicemail settings for a Webex Calling user.

• Manage end user access to call settings

The administrators can use the Control Hub to allow or disallow certain calling services from the end user configuration available in the User Hub and Webex App.

For details, see Show or hide Webex Calling features in User Hub and Webex App.

• Introducing the PSTN provider indication in Webex Calling Detailed Call History report

The Webex Calling Detailed Call History reporting now supports the following new CDR fields to help customers identify PSTN Carrier related details.

• The PSTN regulated entity of the country

• Display name of the PSTN provider for Webex Calling (can be Cisco Calling Plans (Cisco PSTN) or Cloud Connected PSTN Provides)

• An ORG UUID of the PSTN provider.

For details, see Webex Calling Reports for your collaboration portfolio and Webex Calling detailed call history Reports API.

• Administrator managed policy for user phone status, call pickup and barge-in

This feature enhances the call privacy of the user. Also, it strengthens call security by providing administrators the control to monitor call presence, call delegation, and barge-in of a user.

For details, see Configure privacy for line status monitoring, directed call pickup, and barge-in.

• Agents in the Wrapping Up status won't receive calls from the call queue

The Call Queue agents who are in the Wrapping Up status aren’t presented with the calls from the queue.

For details, see Webex Customer Experience Essentials and Webex Customer Experience Basic.

• Webex Call Recording

Webex Calling introduces built-in Call Recording using the robust recording capability of the Webex platform. Call Recording is included with Webex Calling and Webex Wholesale offers. Webex call recording provides organisations the ability to choose storage location at a Location level to meet their data residency requirements.

For details, see these articles:

• Manage call recording for Webex Calling

• Play a Webex recording

• Find your Webex recordings

• Delete or restore a Webex recording.

• Enhanced the timeout value for callback feature in Call Queues

With this update, the timeout for call back answer confirmation is increased to 15 seconds from the current value of 5 seconds.

For details, refer to the Edit call back settings in the Webex Customer Experience Essentials article.

• Extension Length support of upto 10 digits

Extending the maximum extension length support in Webex Calling from six digits to 10 digits.

For details, see the following:

• Configure your Webex Calling dial plan

• Manage auto attendants in Control Hub

• Webex Customer Experience Basic

• Webex Customer Experience Essentials

• Manage hunt groups in Control Hub

• Virtual extension configuration in Control Hub

• Multi line support in Webex Calling using virtual lines

• Manage call park in Control Hub

• Manage a shared voicemail and inbound fax box for Webex Calling

• Configure single number reach (office anywhere)

• Configure voice portals for Webex Calling in Control Hub.

• Translation Patterns

Translation patterns support digit manipulation capability for use cases such as operator dialing, abbreviated/short number dialing, and number translation for calls routed to PSTN.

For details, see Translation patterns for outbound calls.