Overview

Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.

Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application. 

Agents guides

    Get started with Webex Contact Centre

    Learn more >

     

    Includes:

    • Working in the Agent Desktop.
    • Manage voice calls.
    • Manage chats.
    • Manage emails.
    • View performance statistics.

     

    Get started with Webex Contact Centre

    Learn more >

     

    Includes new features:

    • Updated Task List and Details pane.
    • Enhanced consult and transfer modals.
    • Enhanced collaboration during consult calls.
    • Schedule callbacks - Inbound and manual outbound.
    • Outbound interactions: Digital and campaign enhancements.

    Agents tutorial videos

        

        

        

        

      AI Assistant for Agents 

        Set up and manage your AI Assistant notifications

        Learn more >

        Enhance wellbeing and engagement with automated wellness breaks

        Learn more >

        Enhance performance and customer service using CSAT insights

        Learn more >

        Supervisors guides

          Cisco Webex Contact Centre Analyser user guide

          Learn more >

           

          Includes:

          • Visualisation and reports.
          • Run a dashboard.

          Get started as a Supervisor

          Learn more >

           

          Includes:

          • Supervise agents.
          • Play dual role.
          • Visualise and analyse date.
          • Manage settings.
          • FAQ.

          Supervisors tutorial videos

              

              

              

              

              

              

              

              

            AI Assistant for Supervisors 

              AI Assistant reports in Analyzer

              Learn more >

              Enable agent burnout detection and wellness breaks

              Learn more >