Your terms for our Calls and Lines Services

These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. 

The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services:

- the BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below;

- any Order;

- the BT Price List; and

- the General Terms, unless we:
say otherwise in your other contract documents; or
we provide you with a different set of standard terms.  

You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services.  

You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information.

BT Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms PDF 360KB

Voice Calling with Microsoft Teams

Voice Calling with Microsoft Teams  PDF 273KB