BT Business customer managing their service online with their mobile.

Self-service with BT Business

Save time and do more online today. It’s easy to manage your service and get important information 24/7 without picking up the phone. Check out our handy self-service tools and apps – including My Account, your personal secure space on our website.

Save time and do more online today. It’s easy to manage your service and get important information 24/7 without picking up the phone. Check out our handy self-service tools and apps – including My Account, your personal secure space on our website.

Screenshot of the first step to register for My Account.

How to set up My Account for self-service

Joined BT Business and need to set up your online account? No problem – you can do it in a minute or two. All you’ll need is your email address and your order number. Just choose a password and you can access My Account securely online whenever you want.

How to set up My Account for self-service

Joined BT Business and need to set up your online account? No problem – you can do it in a minute or two. All you’ll need is your email address and your order number. Just choose a password and you can access My Account securely online whenever you want.

Screenshot of the first step to register for My Account.

How to set up My Account for self-service

Joined BT Business and need to set up your online account? No problem – you can do it in a minute or two. All you’ll need is your email address and your order number. Just choose a password and you can access My Account securely online whenever you want.

Screenshot of the first step to register for My Account.

How to set up My Account for self-service

Joined BT Business and need to set up your online account? No problem – you can do it in a minute or two. All you’ll need is your email address and your order number. Just choose a password and you can access My Account securely online whenever you want.

Screenshot of the first step to register for My Account.

Self-service is simple with My Account

Self-service is simple with My Account

There’s so much you can do yourself in My Account. Your dashboard is the perfect place to start. From there, you can tailor your services to suit your needs. From giving free wi-fi for your guests to blocking unwanted numbers – and more. Explore My Account today and get the most from BT Business.

  • Orders

    After you’ve bought something from BT Business, you can check progress anytime online. View deliveries and engineer visits, and even update them if you need to. Plus see how quickly you’ll be connected and in business with BT.
  • Billing

    My Account puts you in charge of your charges. Pay bills in an instant online, or set up a Direct Debit to take care of payments for you. Download one, some or all bills. Plus dive into the data to really boss your bills.
  • Faults

    BT Business service not working as well as expected? Follow quick and easy steps in My Account to fix a fault. You could put things right yourself – or we’ll arrange an engineer to get everything working again for you. Fast.
  • Orders

    After you’ve bought something from BT Business, you can check progress anytime online. View deliveries and engineer visits, and even update them if you need to. Plus see how quickly you’ll be connected and in business with BT.
  • Billing

    My Account puts you in charge of your charges. Pay bills in an instant online, or set up a Direct Debit to take care of payments for you. Download one, some or all bills. Plus dive into the data to really boss your bills.
  • Faults

    BT Business service not working as well as expected? Follow quick and easy steps in My Account to fix a fault. You could put things right yourself – or we’ll arrange an engineer to get everything working again for you. Fast.
Screenshot of broadband speed test on the BT Business app.

Self-service with the BT Business app

Get the benefits of My Account at your fingertips. Download the BT Business app after you’ve set up My Account. And self-serve from your device wherever work takes you. Just text App to 81192, scan the QR code or get the BT Business app from your favourite app store.
 

QR code to download BT Business app

Download BT Business app on the App Store.    Get BT Business app on Google Play.

Screenshot of broadband speed test on the BT Business app.

Self-service with the BT Business app

Get the benefits of My Account at your fingertips. Download the BT Business app after you’ve set up My Account. And self-serve from your device wherever work takes you. Just text App to 81192, scan the QR code or get the BT Business app from your favourite app store.
 

QR code to download BT Business app

Download BT Business app on the App Store.    Get BT Business app on Google Play.

Screenshot of broadband speed test on the BT Business app.

Self-service with the BT Business app

Get the benefits of My Account at your fingertips. Download the BT Business app after you’ve set up My Account. And self-serve from your device wherever work takes you. Just text App to 81192, scan the QR code or get the BT Business app from your favourite app store.
 

QR code to download BT Business app

Download BT Business app on the App Store.    Get BT Business app on Google Play.

Screenshot of broadband speed test on the BT Business app.

Self-service with the BT Business app

Get the benefits of My Account at your fingertips. Download the BT Business app after you’ve set up My Account. And self-serve from your device wherever work takes you. Just text App to 81192, scan the QR code or get the BT Business app from your favourite app store.
 

QR code to download BT Business app

Download BT Business app on the App Store.    Get BT Business app on Google Play.

Self-service for Cloud Voice Express

Cloud Voice Express portal

Exclusively for Cloud Voice Express customers, you’ll find your portal under Products & Services in My Account. With it you can divert calls, set up call waiting, block calls in and out, reduce nuisance calls, and more. Listen to voicemails, or read them as transcripts. And set up your numbers to use on the Cloud Voice Express app. 

Log in to My Account

Cloud Voice Express app

If you have Cloud Voice Express, you need the Cloud Voice Express app. Use it to make and take landline calls on your smartphone – so you need never miss a call again. Text CVEapp to 81192 to download straight to your device, or get it from your app store.

Download Cloud Voice Express app on the App Store.    Get Cloud Voice Express app on Google Play.

More about Cloud Voice Express app

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