Question 1

What surveys do you offer with the service?

Accepted Answer

We can provide a range of survey data, from standard photos to thermal imagery, panoramic images and 3D models.

Question 2

What makes Drone Survey Services different?

Accepted Answer

It gives you an easy-to-use end-to-end survey service that covers everything from booking to job management, reviewing and accessing survey results - all managed online on a single platform.

Question 3

Do I need to be a BT customer to use the service?

Accepted Answer

Question 4

Do I have to be a business to use Drone Survey Services?

Accepted Answer

Yes. Drone Survey Services is available to all registered UK limited companies and sole traders who are VAT registered.

Question 5

How do I get started using Drone Survey Services?

Accepted Answer

Contact us at drone.solutions@bt.com to find out more.

Question 6

Is there a limit to the number of users of an account?

Accepted Answer

There’s no limit, you can add as many users from within your business to your account as you need.

Question 7

Can I set up different access permissions for different users in my company?

Accepted Answer

Yes. Drone Survey Services supports three different types of user with different levels of access. Contact us at drone.solutions@bt.com to find out more.

Question 8

Is the Drone Survey Services platform secure?

Accepted Answer

It’s hosted on our Cloud platform, with Secure by Design guardrails to protect your data with a high level of security. Our platform undergoes continuous testing using impartial third-party software, so you can be confident it meets the highest standard of data protection and cyber security.

Question 9

How much does it cost to use Drone Survey Services?

Accepted Answer

Costs vary depending on the type and volume of survey(s) you need, associated data processing requirements and your contract period.

Question 10

Who should I contact to find out more information?

Accepted Answer

Contact us at drone.solutions@bt.com to find out more.