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Lot 1: Data access services
Provision of connectivity services, enabling site-to-site or site-to-cloud interconnectivity. The maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.
Primary service(s):
a) Wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection.
b) Wide area connectivity for the provision of a managed or unmanaged point-to-internet or cloud data-only connection.
Ancillary services:
Services supporting the delivery of primary services.This includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 1 services
b) unmanaged dark connectivity
c) terrestrial, fibre, wireless and satellite solutions
d) data networking equipment
e) software-defined networking (SD WAN)
f) individual or multiple data connectivity circuits
g) connectivity to support voice services (e.g. PSTN and IP)
h) network related security and access control solutions including, but not limited to, provision of security equipment
i) domain name resolution services
j) support for classes and, or qualities of service (COS, QOS) and flexible bandwidth options
k) closed user groups and virtual private networks
l) ISP and Internet services and gateways, including:
i) internet access, transit and ISP peering solutions
ii) broadband routing and performance monitoring tools (including user self-test speed detection and reporting)
iii) home and teleworker service packages, including RAS
iv) email and website services as part of ISP service
v) co-location and hosting – but only as part of ISP service
vi) online storage as part of an ISP service (i.e. not SAN solutions or components).
Lot 2: Local connectivity services
Provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity.
The maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.
Primary service(s):
a) Local area network (LAN) connectivity services, constrained to a single site and multiple sites in the same locale. As well as campus sites and metropolitan area sites enabling a user to consume a locally hosted service.
b) Local connectivity services to connect an end user device to a local service.
Ancillary services:
Services supporting the delivery of Primary Services. Includes; supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 2 services
b) wired and/or wireless solutions
c) local area network (LAN) equipment and/or cabling and/or storage area network (SAN) equipment
d) LAN power solution and managed equipment room
e) local infrastructure audit and/or testing services (such as asset management tools)
f) environmental and local access control solutions
g) specialist security and/or operational management and/or monitoring solutions, including cloud based solutions
h) optimal equipment operation services (such as air conditioning, fire suppression and power consumption management).
Lot 3: Traditional telephony services
Provision of traditional telephony, enabling voice services.
The maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
a) Voice services enabling a buyer's local traditional telephony equipment to be connected to the PSTN, enabling a user to make and receive telephone calls.
b) The ability to connect local exchange equipment to a Telco carrier exchange enabling a user to make and receive telephone calls.
Ancillary services:
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support & maintenance for lot 3 services
b) the adoption/on-boarding and management/maintenance of existing legacy equipment estates
c) the transitioning from existing legacy equipment estates into a new solution
d) traditional voice connectivity (ISDN2, ISDN30 and analogue and digital exchange lines)
e) session initiation protocol (SIP) trunks
f) voice call packages (including voice minutes, volume packages)
g) direct dial in (DDI) ranges.
Lot 4: Inbound telephony services
Provision of inbound telephony services, enabling call management services.
The maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.
Primary service(s):
a) Inbound call management services for contact centre functionality.
b) The ability to provide a buyer with a non-geographic number and deliver all calls to that number to the buyer's nominated location.
Ancillary services:
Services supporting the delivery of Primary Services. Includes; supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 4 services
b) non-geographic numbers such as:
i) 03xx number services
ii) 05xx number services
iii) 08xx number services
iv) 09xx number services.
Lot 8: Video conferencing services
Provision of traditional and IP based video conferencing services.
The maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
Video conferencing services with the ability to call, connect and share audio-visual communications with another compatible video device over any distance in real time.
Ancillary services:
Services supporting the delivery of Primary Services. Includes; supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.
Technology, equipment & solutions
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 8 services
b) related consultancy and training services to optimise performance or otherwise improve operations
c) related software management tools (including performance enhancing software and software-based clients to extend reach and interoperability of the services)
d) conference recording and quality/usage analysis tools
e) self-serve and/or fully managed services
f) supplementary services and/or peripheral equipment, including:
i) test and analysis tools
ii) security access products
iii) collaboration tools
iv) call recording and playback
v) transcribing/translation services.
Lot 9: Audio conferencing services
Provision of traditional and IP based audio conferencing services.
The maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
Audio conferencing services with the ability to set up an audio only conference on demand.
Ancillary services:
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 9 services
b) call recording and quality/usage analysis tools
c) self-serve and/or fully managed services
d) supplementary services and/or peripheral equipment, including:
i) test and analysis tools
ii) security access products
iii) collaboration tools
iv) call recording and playback
v) transcribing/translation services
vi) software, management tools.
Lot 10: Unified communications
Provision of unified communications solutions to provide a consistent user interface across a range of end-user devices.
The maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
a) UC services that integrate messaging and/or voice, video and data applications, presenting user access (including reporting) of such tools via a common interface.
b) A consistent user interface across multiple devices providing a cohesive end user experience in accessing two or more primary services. The primary services are accessed from Lot 5 (IP telephony), Lot 6 (mobile voice & data), Lot 8 (video conferencing) and lot 9 (audio conferencing).
Ancillary services:
Services supporting the delivery of Primary Services. Includes; supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 10 services
b) access real time and non-real time communication services
c) fixed and/or mobile voice services
d) email and messaging
e) paging, alerts and radio
f) audio and video conferencing services
g) collaboration tools and integration services
h) training.
Lot 12: Security & surveillance services
Provision of CCTV and physical security monitoring services.
The maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
Services to access in real time audio and video activities regarding the security of premises, internal and external.
Ancillary services:
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 12 services
b) traditional and IP based CCTV services
c) access control, remote door opening and automated gates and/or barriers
d) image recording and archiving
e) image recognition applications
f) alarms and security monitoring
g) supply of software, management, test and analysis tools
h) CCTV as a service.
Lot 12 excludes the provision of personnel.
Lot 13: Contact centre services
Provision of call/contact centre services for the use of buyer employees only.
Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.
Primary service(s):
The ability to make outbound contact, respond to an incoming contact and route the contact to a predefined destination.
Ancillary services:
Services supporting the delivery of Primary Services. Includes; supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management and associated professional services.
Technology, equipment & solutions:
Includes, but is not limited to:
a) design, survey, build, management, support and maintenance for Lot 13 services
b) supply/support of equipment, commodity and managed services
c) omni-channel customer experience platform
d) customer experience management software
e) DDI and NGN ranges
f) messaging services
g) integration with the customer’s existing telephony platform
h) interactive voice response (IVR)
i) specialist administrative and reporting tools
j) automated call distribution (ACD)
k) intelligent contact routing
l) automatic speech recognition and associated technologies
m) take back and transfer
n) intelligent queuing
o) enhanced routing
p) calls/email/web/social media integration.
