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PUBLIC SECTOR

Network Services 2 framework (RM3808)

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The Network Services 2 framework (RM3808) provides access to network and telecommunications services with a choice of two procurement tendering options: a catalogue for direct award orders or via a competed tender process.

The structure of the lots includes three elements:

Primary Services

Are the main function of a lot. They can also be procured as part of the delivery of a primary service in another lot, but ​only​ when it is exclusively as an enabler for the delivery of the primary service procured in that second lot. 

Ancillary Services

Are optional services to help support any primary services you have or as a standalone service, they include: installation, migration, help desk, project management and more. 

Technology, Equipment & Solutions

You also have the choice of having optional technology, equipment & solutions to support delivery of a primary service.

Why BT and benefits

Flexible

We offer up to 10-year contract terms for some services

Value

Reduced procurement timescales and costs

Support

Access to BT’s specialist public sector sales resources, and a knowledgeable frameworks helpdesk for queries & advice

Range

A full range of services available from across our extensive portfolio

BT available services

Data access services

Site-to-site or site-to-cloud data services including terrestrial, wireless and satellite solutions, software designed networking, network security, connectivity circuits, IP connectivity, ISP and internet services, and associated equipment maintenance.

Local connectivity services

Single site and local connectivity services and LAN connectivity services for a single site, multiple sites in the same place etc. Includes SAN equipment, wired or wireless connectivity, plus specialised power solutions and managed equipment rooms.

Traditional telephony services

Voice services connecting local traditional telephony equipment with public network. Includes traditional voice connectivity, voice call packages, SIP trunks, DDI ranges, CPS services and equipment maintenance and support for legacy estates.

Inbound telephony services

Inbound call management services for established local call centre functions including non-geographical numbers such as 03xx, 05xx, 08xx and 09xx and associated equipment maintenance and support services.

Video conferencing services

Traditional and IP based audio-visual conferencing services. Includes consultancy and training services, software management tools, call recording, analysis tools, peripheral equipment, transcribing and translation services.

Audio conferencing services

Includes call recording, playback, analysis tools, the ability to reserve and pre-book, coded access references, peripheral equipment, software, management tools, security access products, collaboration tools, transcribing and translation services.

Unified communications

The provision of unified communications to provide a consistent user interface across multiple devices providing a cohesive end user experience in accessing two or more of the Primary Services from the following lots: lot 5, lot 6, lot 8 and lot 9.

Security & surveillance services

Includes the provision of CCTV and physical security monitoring equipment, including services to access real time audio and video activities and associated equipment maintenance and support services.

Contact centre services

The provision of call/contact centre services for the use of buyer employees only. With the ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination and associated equipment maintenance and support.

Getting started – your buyer’s journey

Currently we have two ways you can obtain our services:

Direct award from the BT catalogue

Suitable when our published service offers fully meets your requirements.

Our offers are shown in the government eMarketplace. If you currently use Zanzibar you should already be able to access the catalogue.

Benefits of direct award:

  • Formally recognised with pre-defined products and services
  • Service offers enable a quicker route to cost savings
  • Faster route to contract, signature and service delivery
  • Combination of catalogue items to purchase a wider solution
  • No tender process needed

Further competition

Further competition helps you to amend or refine a wider range of the template call-off terms and conditions, giving you more flexibility when defining your statement of requirements.

  • Should be run when your requirement covers multiple lots of the RM3808 agreement
  • Should be used when you need suppliers to develop proposals or solutions to meet your statement of requirements

Network Services 2 lot details

Lot 1 – Data access services

Provision of connectivity services, enabling site to site or site to cloud interconnectivity.

Maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.

Primary service(s)
a) Wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection.
b) Wide area connectivity for the provision of a managed or unmanaged point-to-internet/cloud data-only connection.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 1 services

b) unmanaged dark connectivity

c) terrestrial, fibre, wireless and satellite solutions

d) data networking equipment

e) software-defined networking (SD WAN)

f) individual or multiple data connectivity circuits

g) connectivity to support voice services (e.g. PSTN and IP)

h) network related security and access control solutions including but not limited to provision of security equipment

i) domain name resolution services

j) support for classes and/or qualities of service (COS/QOS) and flexible bandwidth options

k) closed user groups and virtual private networks

l) ISP and Internet services & gateways, including:

i) internet access, transit and ISP peering solutions

ii) broadband routing and performance monitoring tools (including user self-test speed detection and reporting)

iii) home and teleworker service packages, including RAS

iv) e-mail and website services as part of ISP service

v) co-location and hosting – but only as part of ISP service

vi) on-line storage as part of an ISP service (i.e. not SAN solutions or components).

Lot 2 – Local connectivity services

Provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity.

Maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.

Primary service(s):

a) Local area network (LAN) connectivity services, constrained to a single site and multiple sites in the same locale. As well as campus sites and metropolitan area sites enabling a user to consume a locally hosted service.
b) Local connectivity services to connect an end user device to a local service. 

Ancillary services
Services supporting the delivery of Primary Services.  Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 2 services

b) wired and/or wireless solutions

c) local area network (LAN) equipment and/or cabling and/or storage area network (SAN) equipment

d) LAN power solution and managed equipment room

e) local infrastructure audit and/or testing services (such as asset management tools)

f) environmental and local access control solutions

g) specialist security and/or operational management and/or monitoring solutions, including cloud based solutions

h) optimal equipment operation services (such as air conditioning, fire suppression and power consumption management).

Lot 3 – Traditional telephony services

Provision of traditional telephony, enabling voice services.

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
a) Voice services enabling a buyer's local traditional telephony equipment to be connected to the PSTN, enabling a user to make and receive telephone calls.
b) The ability to connect local exchange equipment to a Telco carrier exchange enabling a user to make and receive telephone calls.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 3 services

b) the adoption/on-boarding and management/maintenance of existing legacy equipment estates

c) the transitioning from existing legacy equipment estates into a new solution

d) traditional voice connectivity (ISDN2, ISDN30 and analogue and digital exchange lines)

e) session initiation protocol (SIP) trunks

f) voice call packages (including voice minutes, volume packages)

g) direct dial in (DDI) ranges.

Lot 4 – Inbound telephony services

Provision of inbound telephony services, enabling call management services.

Maximum call-off term is five years for Direct Award, or 10 years for tendered opportunities.

Primary service(s)
a) Inbound call management services for contact centre functionality.

b) The ability to provide a buyer with a non-geographic number and deliver all calls to that number to the buyer's nominated location.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 4 services

b) non-geographic numbers such as:

i) 03xx number services

ii) 05xx number services

iii) 08xx number services

iv) 09xx number services.

Lot 8 – Video conferencing services

Provision of traditional and IP based video conferencing services.

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
Video conferencing services with the ability to call, connect and share audio-visual communications with another compatible video device over any distance in real time.

Ancillary services

Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 8 services

b) related consultancy and training services to optimise performance or otherwise improve operations

c) related software management tools (including performance enhancing software and software-based clients to extend reach and interoperability of the services)

d) conference recording and quality/usage analysis tools

e) self-serve and/or fully managed services

f) supplementary services and/or peripheral equipment, including:

i) test and analysis tools

ii) security access products

iii) collaboration tools

iv) call recording and playback

v) transcribing/translation services.

Lot 9 – Audio conferencing services

Provision of traditional and IP based audio conferencing services.

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
Audio conferencing services with the ability to set up an audio only conference on demand.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 9 services

b) call recording and quality/usage analysis tools

c) self-serve and/or fully managed services

d) supplementary services and/or peripheral equipment, including:

i) test and analysis tools

ii) security access products

iii) collaboration tools

iv) call recording and playback

v) transcribing/translation services

vi) software, management tools.

Lot 10 – Unified communications

Provision of unified communications solutions to provide a consistent user interface across a range of end-user devices.

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
a) UC services that integrate messaging and/or voice, video & data applications, presenting user access (including reporting) of such tools via a common interface.
b) A consistent user interface across multiple devices providing a cohesive end user experience in accessing two or more primary services. The primary services are accessed from lot 5 (IP telephony), lot 6 (mobile voice & data), lot 8 (video conferencing) and lot 9 (audio conferencing).

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 10 services

b) access real time and non-real time communication services

c) fixed and/or mobile voice services

d) email and messaging

e) paging, alerts and radio

f) audio & video conferencing services 

g) collaboration tools and integration services

h) training.

Lot 12 – Security & surveillance services

Provision of CCTV and physical security monitoring services.

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
Services to access in real time audio and video activities regarding the security of premises, internal and external.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 12 services

b) traditional and IP based CCTV services

c) access control, remote door opening and automated gates and/or barriers

d) image recording and archiving

e) image recognition applications

f) alarms and security monitoring

g) supply of software, management, test and analysis tools

h) CCTV as a service

Lot 12 excludes the provision of personnel.

Lot 13 – Contact centre services

Provision of call/contact centre services for the use of buyer employees only. 

Maximum call-off term is five years for Direct Award, or seven years for tendered opportunities.

Primary service(s)
The ability to make outbound contact, respond to an incoming contact and route the contact to a predefined destination.

Ancillary services
Services supporting the delivery of Primary Services. Includes supply, installation, migration, helpdesk services, maintenance, technical architecture, system design, project management & associated professional services.

Technology, equipment & solutions

Includes, but is not limited to:

a) design, survey, build, management, support & maintenance for lot 13 services

b) supply/support of equipment, commodity and managed services

c) omni-channel customer experience platform

d) customer experience management software

e) DDI and NGN ranges

f) messaging services

g) integration with the customer’s existing telephony platform

h) interactive voice response (IVR)

i) specialist administrative and reporting tools

j) automated call distribution (ACD)

k) intelligent contact routing

l) automatic speech recognition and associated technologies

m) take back and transfer

n) intelligent queuing

o) enhanced routing

p) calls/email/web/social media integration. 

It’s easy to order BT services from CCS frameworks

Use direct award under the framework and avoid the cost and time of going through a formal tender. We keep things simple for you with clear pricing, service levels, and terms & conditions. Our offers are shown in the government eMarketplace.

You can contact your account team today to talk through the details and place your order.

We also have a dedicated BT CCS framework helpdesk if you have any general queries or looking for additional guidance.

Contact us on 0800 328 8077. We’re here to help Mon-Fri 9am-5pm (not bank holidays).

Or email our dedicated BT framework helpdesk.

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