Be there for your customers with the right content, at the right time, on the right channel. BT's Smart Messaging service is the communication platform of choice for hundreds of businesses across the UK.
Be there for your customers with the right content, at the right time, on the right channel. BT's Smart Messaging service is the communication platform of choice for hundreds of businesses across the UK.
Cut through the noise and reach your customer with personalised videos, two-way communication and messaging that resonates
Reach customers anywhere
Connect with customers, solve problems, and generate leads when you communicate on their channel of choice, from social media to email.
Save time, increase productivity
No more switching between platforms to manage your customer communications. Handle it all on one simple cloud-based platform and get faster results.
Increase customer engagement
Cut through the noise and reach your customer with personalised videos, two-way communication and messaging that resonates
Reach customers anywhere
Connect with customers, solve problems, and generate leads when you communicate on their channel of choice, from social media to email.
Save time, increase productivity
No more switching between platforms to manage your customer communications. Handle it all on one simple cloud-based platform and get faster results.
A choice of channels
WhatsApp. Facebook Messenger. SMS. RCS. Apple Messages for Business. Ensure you’re delivering your messages to wherever your customers are – on both existing and new channels as they come to market – so two-way messaging is easier than ever before.
WhatsApp. Facebook Messenger. SMS. RCS. Apple Messages for Business. Ensure you’re delivering your messages to wherever your customers are – on both existing and new channels as they come to market – so two-way messaging is easier than ever before.
WhatsApp. Facebook Messenger. SMS. RCS. Apple Messages for Business. Ensure you’re delivering your messages to wherever your customers are – on both existing and new channels as they come to market – so two-way messaging is easier than ever before.
WhatsApp. Facebook Messenger. SMS. RCS. Apple Messages for Business. Ensure you’re delivering your messages to wherever your customers are – on both existing and new channels as they come to market – so two-way messaging is easier than ever before.
One simple platform
Forget about multiple platforms and several messaging services. With Smart Messaging, you’ll save time thanks to one central platform and an interface to centrally manage your messaging.
You can even integrate it into your existing business systems so you can get started straight away.
Forget about multiple platforms and several messaging services. With Smart Messaging, you’ll save time thanks to one central platform and an interface to centrally manage your messaging.
You can even integrate it into your existing business systems so you can get started straight away.
Forget about multiple platforms and several messaging services. With Smart Messaging, you’ll save time thanks to one central platform and an interface to centrally manage your messaging.
You can even integrate it into your existing business systems so you can get started straight away.
Forget about multiple platforms and several messaging services. With Smart Messaging, you’ll save time thanks to one central platform and an interface to centrally manage your messaging.
You can even integrate it into your existing business systems so you can get started straight away.
Real-time reporting
Keep on top of what channel works best for your business with our completely customisable dashboard.
It gives you a full understanding of how well your messages and videos perform, so you can refine your strategy based on what your customers resonate with most.
Keep on top of what channel works best for your business with our completely customisable dashboard.
It gives you a full understanding of how well your messages and videos perform, so you can refine your strategy based on what your customers resonate with most.
Keep on top of what channel works best for your business with our completely customisable dashboard.
It gives you a full understanding of how well your messages and videos perform, so you can refine your strategy based on what your customers resonate with most.
Keep on top of what channel works best for your business with our completely customisable dashboard.
It gives you a full understanding of how well your messages and videos perform, so you can refine your strategy based on what your customers resonate with most.
RCS Business Messaging (RBM)
Say goodbye to poor engagement and hello to more effective customer communication.
RCS Business Messaging (RBM) increases engagement and conversion by creating a branded and interactive experience for your customers -all within their native messaging client- meaning things like your offers, support and delivery tracking are all right in front of them with this easy-to-use business messaging service.
Campaign results show RBM conversion rates are on average 5x higher than traditional SMS campaigns alone.
Say goodbye to poor engagement and hello to more effective customer communication.
RCS Business Messaging (RBM) increases engagement and conversion by creating a branded and interactive experience for your customers -all within their native messaging client- meaning things like your offers, support and delivery tracking are all right in front of them with this easy-to-use business messaging service.
Campaign results show RBM conversion rates are on average 5x higher than traditional SMS campaigns alone.
Say goodbye to poor engagement and hello to more effective customer communication.
RCS Business Messaging (RBM) increases engagement and conversion by creating a branded and interactive experience for your customers -all within their native messaging client- meaning things like your offers, support and delivery tracking are all right in front of them with this easy-to-use business messaging service.
Campaign results show RBM conversion rates are on average 5x higher than traditional SMS campaigns alone.
Say goodbye to poor engagement and hello to more effective customer communication.
RCS Business Messaging (RBM) increases engagement and conversion by creating a branded and interactive experience for your customers -all within their native messaging client- meaning things like your offers, support and delivery tracking are all right in front of them with this easy-to-use business messaging service.
Campaign results show RBM conversion rates are on average 5x higher than traditional SMS campaigns alone.
Personalised video
We all love a personal touch – and your customers are no different. Give them the star treatment with BT Personalised Video, designed to foster stronger customer relationships, increase engagement and improve conversions, whatever industry you work in.
We all love a personal touch – and your customers are no different. Give them the star treatment with BT Personalised Video, designed to foster stronger customer relationships, increase engagement and improve conversions, whatever industry you work in.
We all love a personal touch – and your customers are no different. Give them the star treatment with BT Personalised Video, designed to foster stronger customer relationships, increase engagement and improve conversions, whatever industry you work in.
We all love a personal touch – and your customers are no different. Give them the star treatment with BT Personalised Video, designed to foster stronger customer relationships, increase engagement and improve conversions, whatever industry you work in.
Find out more about Smart Messaging
Everything you need to know about delivering the right content, at the right time, on the right channel, with the right Smart Messaging service.
FAQs
What is RCS Business Messaging?
RCS (Rich Communication Services) Business Messaging is an enhanced, next-generation messaging protocol that allows two-way rich engagement with branded messages that land directly in your customer’s default messaging inbox, all with minimal implementation cost.
What is two-way communication?
Two-way communication allows for more conversational opportunities to chat by sending and receiving messages from customers, making it easier for them to get in touch. It’s a great way for businesses to build personal relationships with customers, as well as open up new use cases for customer communications.
What is Smart Messaging?
Smart Messaging is a cloud-based platform that makes it easier to communicate with your customers over the channel of their choice – all from one easy-to-use platform.
How Smart Messaging helps other businesses
Discover how businesses like yours have benefitted from smart messaging to increase engagement, boost sales, and create better ways of working.