small-business-owner-in-the-office-with-devices-connected-to-smart-messaging

Smart Messaging for smart businesses

Be there for your customers with the right content, at the right time, on the right channel. BT's Smart Messaging service is the communication platform of choice for hundreds of businesses across the UK.

small-business-owner-in-the-office-with-devices-connected-to-smart-messaging

Be there for your customers with the right content, at the right time, on the right channel. BT's Smart Messaging service is the communication platform of choice for hundreds of businesses across the UK.

Two way conversations on a choice of channels

Two way conversations on a choice of channels

  • Increase customer engagement

    Cut through the noise and reach your customer with personalised videos, two-way communication and messaging that resonates
  • Reach customers anywhere

    Connect with customers, solve problems, and generate leads when you communicate on their channel of choice, from social media to email.
  • Save time, increase productivity
    No more switching between platforms to manage your customer communications. Handle it all on one simple cloud-based platform and get faster results.
  • Increase customer engagement

    Cut through the noise and reach your customer with personalised videos, two-way communication and messaging that resonates
  • Reach customers anywhere

    Connect with customers, solve problems, and generate leads when you communicate on their channel of choice, from social media to email.
  • Save time, increase productivity
    No more switching between platforms to manage your customer communications. Handle it all on one simple cloud-based platform and get faster results.

Find out more about Smart Messaging

Everything you need to know about delivering the right content, at the right time, on the right channel, with the right Smart Messaging service.

FAQs

What is RCS Business Messaging?

RCS (Rich Communication Services) Business Messaging is an enhanced, next-generation messaging protocol that allows two-way rich engagement with branded messages that land directly in your customer’s default messaging inbox, all with minimal implementation cost.

What is two-way communication?

Two-way communication allows for more conversational opportunities to chat by sending and receiving messages from customers, making it easier for them to get in touch. It’s a great way for businesses to build personal relationships with customers, as well as open up new use cases for customer communications. 

What is Smart Messaging?

Smart Messaging is a cloud-based platform that makes it easier to communicate with your customers over the channel of their choice – all from one easy-to-use platform. 

How Smart Messaging helps other businesses

Discover how businesses like yours have benefitted from smart messaging to increase engagement, boost sales, and create better ways of working.

Why BT

Single supplier

Get all your telecoms, IT and apps from a single, trusted supplier.

24/7 support

Help whenever you need it with round-the-clock support, just a phone call or a click away.

Pricing that works

An unrivalled range of services and competitive pricing that works for your business.

Single supplier

Get all your telecoms, IT and apps from a single, trusted supplier.

24/7 support

Help whenever you need it with round-the-clock support, just a phone call or a click away.

Pricing that works

An unrivalled range of services and competitive pricing that works for your business.

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