Smart Messaging for smart businesses

Transform your customer experience by being there with the right content, at the right time, on the right channel.

Be wherever your customers are

Be wherever your customers are

Smart Messaging makes it easy to keep your customers in the loop, wherever they are and on whatever channel they prefer. That’s why it’s the platform of choice for hundreds of major businesses across the UK, from banks to airlines.

  • Two-way messaging

    From email to social media, communicate with your customers on their channel of choice.
  • A single platform

    No more switching between platforms to manage your customer communication. With Smart Messaging, handle it all on one simple cloud-based platform.
  • Personalised content
    Speak your customers’ language with content that’s tailored to them, from engaging GIFs to informative videos.
  • Two-way messaging

    From email to social media, communicate with your customers on their channel of choice.
  • A single platform

    No more switching between platforms to manage your customer communication. With Smart Messaging, handle it all on one simple cloud-based platform.
  • Personalised content
    Speak your customers’ language with content that’s tailored to them, from engaging GIFs to informative videos.

What Smart Messaging can do for you

How Smart Messaging is helping other businesses

Discover how businesses like yours have benefitted from personalised video messaging to increase engagement, boost sales, and create better ways of working.

Personalised Video: more than just a video

Did you know that customers are 16 times more likely to click through when a video is personalised? By combining data and high-quality video, you can improve engagement and boost sales. Calls to action in personalised videos boast an average conversion rate of 42% – and we can help you discover the benefits of tailored, targeted video messaging that sticks strictly to data protection regulations.

RCS Business Messaging (RBM)

Create two-way engagement with branded, interactive messages that land directly in your customers. Transform existing use cases and utilise RBM to deliver effective and sophisticated marketing campaigns for brands. Results show conversion rates at up to 14x higher than traditional SMS campaigns alone.

Why choose BT

A supplier you can trust

You’re in good hands with BT. We already deliver messaging services to more than 650 businesses nationwide, and help 98% of FTSE 100 companies keep up with change.

Pricing that works

As the UK’s largest telecoms provider, we offer an unrivalled range of services and competitive pricing that works for your business.

Speed and security

Enjoy peace of mind that your messages are being sent across a secure, reliable connection, thanks to our optimised links into all UK networks.

Public sector support

We’re experienced in supplying the public sector with messaging solutions, so you can trust that we understand your organisation’s needs.

Public sector support

We’re experienced in supplying the public sector with messaging solutions, so you can trust that we understand your organisation’s needs.

A supplier you can trust

You’re in good hands with BT. We already deliver messaging services to more than 650 businesses nationwide, and help 98% of FTSE 100 companies keep up with change.

Pricing that works

As the UK’s largest telecoms provider, we offer an unrivalled range of services and competitive pricing that works for your business.

Speed and security

Enjoy peace of mind that your messages are being sent across a secure, reliable connection, thanks to our optimised links into all UK networks.

Public sector support

We’re experienced in supplying the public sector with messaging solutions, so you can trust that we understand your organisation’s needs.

A supplier you can trust

You’re in good hands with BT. We already deliver messaging services to more than 650 businesses nationwide, and help 98% of FTSE 100 companies keep up with change.

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