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BT Cloud Voice

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Cloud-based VoIP phone system solution

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Call our sales team

9am-5pm, Monday-Friday

Note: this is a sales number only. For faults and technical queries, please call 0800 389 0537.

Feature packs

You can choose different packs for each BT Cloud Voice user, depending on which call management features they need.

Basic feature pack
Connect feature pack
Collaborate feature pack
Basic

(inc. standard)

Online portal
Yes
Yes
Yes

Self-service online tool. Administrators can set up user profiles; users can control their individual call management features.

Set up a redirect so that incoming calls are automatically routed to another phone.

Call forward
Yes
Yes
Yes

Set rules to forward incoming calls to another phone: forward all calls; forward calls when busy on another call; forward when incoming call is not answered.

Call transfer
Yes
Yes
Yes

Transfer calls to any number, internal or external (including mobiles).

3-way calling
Yes
Yes
Yes

Set up a 3-way conference call instantly, including bringing a third person into an ongoing call (for example, a sales agent may be talking to a customer but needs to bring a colleague into the conversation to answer a specific point that the customer has raised).

Hunt group
Yes
Yes
Yes

Set up a hunt group so that multiple phones ring when someone calls a single number or so incoming calls are distributed around the group in whatever sequence you’ve chosen. If the call isn’t answered by the first phone, it automatically goes to the next phone in the sequence.

With BT Cloud Voice, the hunt group members don’t have to be located at the same site; they can be anywhere.

Connect pack

(inc all Basic pack features)

Call Director
No
Yes
Yes

Set up one or more alternative fixed line or mobile numbers that act as a user’s virtual extensions. The user can make calls from an external number to internal and external numbers through the Call Director portal but – and here’s the clever bit – the call shows the calling line identity (CLI) of their BT Cloud Voice service rather than that of the phone they are actually dialling from.

Voicemail to email
No
Yes
Yes

Set up voicemail so that messages are sent to your email inbox as an MP3 file.

Collaborate pack

(inc all basic & connect features)

UC Business
No
Optional
Yes

A bundle of communications functions including presence (see your colleagues’ status and whether they’re available or not), instant messaging, video calling, and easy management of contact lists. Includes mobile and desktop apps.

UC Team
No
No
Yes

All the features of UC Business plus the ability to hold audio and web meetings for up to 8 people in a virtual meeting room, wherever they happen to be physically located.

Optional features
Hot desking
Yes
Optional
Optional

Temporarily move your phone number and settings to a host device for a set length of time (maybe you’re spending the day at a different office or on a client’s premises). Your incoming calls route to the host phone for the duration and your outgoing calls carry the calling line identity (CLI) of your BT Cloud Voice phone.

CRM Integrator
No
Optional
Optional

CRM Connect integrates your BT Cloud Voice with a range of CRM packages so when a customer calls, their details instantly display on your agent’s desktop so they can greet them by name and get a head start on the call.

Receptionist Console
No
Optional
Optional

A PC application to help receptionists manage incoming calls efficiently. They can see at a glance who’s available to take a call and transfer the call at the click of a mouse using their desktop PC, regardless of where they’re transferring the call to. Dialling an extension is a thing of the past.

Busy Lamp Field
No
Optional
Optional

Before transferring calls, users of IP phones can check the status of colleagues’ lines: line free, engaged, or if the phone is ringing. Note: compatible phones are required.

Call recording
No
Optional
Optional

Record and store calls: a particular call, all calls, or activate in real-time. Users have easy management of their recorded call archive through an online dashboard.

Fax messaging
No
Optional
Optional

Translate faxes into emails and send to your message store.

Call Centre ACD
Optional
Optional
Optional

Similar to a hunt group but with the ability to queue calls and play them intermittent call holding messages. Agents also log into and out of the queues so when they’re not available the call won’t ring on their phone.

With BT Cloud Voice, the agents don’t have to be located at the same site; they can be anywhere.

Optional extras

Call packages

We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.

UK Call Sharer options

Pay As You Go - just pay for the calls you make.

UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5000 minutes) that you can share across your uses for a fixed monthly price.  

UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.

IP phones

BT Cloud Voice uses IP phones. We’ve a broad range that you can choose from, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use as soon as you get them out of the box. We can help you decide the models that you need for your business when you call us.

Choice of regional phone numbers

With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country for your users, wherever they’re actually located. So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west, a Manchester number; the manager for the south, a London number; the manager for Wales, a Cardiff number, and so on.      You can give the impression of being local to your customers without having to open a local office.

LAN and cabling

We can help with any requirements you may have.

System training

Extensive range of optional training packages (see the training brochure).

Why choose BT Business?

Get the right solution for your business from BT Local Business experts
Unbeatable local knowledge, national resources, and personal service
Personal contact helps us get to know you and your business challenges
We’re the leading provider of phone systems in the UK, right on your doorstep

Check how many BT Cloud Voice users you can support

How many people can make calls at the same time depends on the type of internet connection you have so check how many your BT Business connection can support.

How many people can make calls at the same time depends on the type of internet connection you have so check how many your BT Business connection can support.

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The BT Cloud Voice checker results are an indication of the potential capacity your BT network could support. Further checks will be needed when the order is placed.

Because not everyone in the office is always on the phone at the same time, it makes sense to have more users than concurrent calls. So you don't need extra capacity that you won't use.

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The BT Cloud Voice checker results are an indication of the potential capacity your BT network could support. Further checks will be needed when the order is placed.

Select your address from the drop down below.

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The BT Cloud Voice checker results are an indication of the potential capacity your BT network could support. Further checks will be needed when the order is placed.

Because not everyone in the office is always on the phone at the same time, it makes sense to have more users than concurrent calls. So you don't need extra capacity that you won't use.

Standard broadband
4 concurrent calls
We're sorry, this option is not currently available. Please contact us to discuss other options.
Based on upload speed of 1 Mb/sec
Fibre broadband
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We're sorry, this option is not currently available. Please contact us to discuss other options.
Based on upload speed of {{cloudVoiceChecker.speedCheckResults.options["fibre"][0].highUpSpeed}} Mb/sec {{cloudVoiceChecker.addressCheckResults.options["fibrePackage"][0].highUpSpeed}} Mb/sec
BTnet Leased Line
40K concurrent calls
Based on upload speed of 10 Gb/sec

The BT Cloud Voice checker results are an indication of the potential capacity your BT network could support. Further checks will be needed when the order is placed.

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The BT Cloud Voice checker results are an indication of the potential capacity your BT network could support. Further checks will be needed when the order is placed.

Things you need to know

UK Call Sharer Unlimited covers

Cloud Voice calls to 01, 02, 03, 05 (where charged at G21 rates) numbers and calls to fixed destinations in the Republic of Ireland.

Cloud Voice calls to mobile numbers in all charge bands (FM1-FM17).

It applies to calls up to 60 minutes duration only. When you reach 60 minutes, you can hang up and call the number again (starting another 60 minute period) or continue the call. If you continue, we’ll charge our standard Cloud Voice rate from the end of the 60-minute period.

UK Call Sharer Unlimited does not include calls to non-geographic numbers starting with 084, 087, 09, or 118.

 

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