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Your office is wherever you are with BT Cloud Voice


Make, take and collaborate on voice and video calls anywhere and on any device with BT Cloud Voice. Use your phone, tablet, laptop or mobile to use Cloud Voice with Webex.
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Monday - Friday | 09:00 - 17:00

Learn more about BT Cloud Voice

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Sales

0800 707 6320

Monday - Friday | 09:00 - 17:00

Chat with a UK-based sales specialist

09:00 - 17:00 | Monday - Friday

One phone system for all your communications

Cloud Voice brings your voice, video, meeting and messaging tools together under a single, intuitive and flexible online portal.

Never miss a customer again

Use Cloud Voice on any device. You have your office wherever you go, so you’ll keep your local presence and maintain that professional look. 

Find out what makes your customers tick

Add Call Analytics for insights, and record calls to identify staff training gaps and experience your customer service as your callers do.  

Cloud Voice with Webex

Get even more from Cloud Voice with Webex built in.
To help your team work fast and close, we’ve built in Webex for spontaneous video conferences and online meetings, instant messaging and screen sharing. You can also integrate Webex with existing apps. 

Keep on top of costs.
There’s no hardware to buy aside from the phones, which means no maintenance charges. You only pay for the users you actually have. 

Security? We’ve got you covered.
Integrated security software. Encrypted calls. 24/7 monitoring and call traffic analysis. With Cloud Voice, your calls stay private and your data remains secure.

More reliability with BTnet.
A leased line dedicated to you and your business only. You’ll get an even more reliable service with Cloud Voice because you don’t share your connection, so there’s no need to worry about busy periods.   

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BT Cloud Voice feature packs

Choose different packs for each staff member, based on the call features they need. Starting from £6.30.

Webex (1000 participants)
Record Meeting
Presenter Controls
Lock meeting
Webex (Personal)
personal meeting room for 100 participants
Webex (Voice and Video)
voice and video conferencing (25 participants)
Call Director
keep your BT line even when you’re calling from somewhere else
Voicemail
keep your BT line even when you’re calling from somewhere else
Hunt group
lets multiple phones ring when a number is called
Online portal
stay in control of call management features wherever you are
Automatic call routing
automatically send calls to another phone
Call Transfer
transfer calls internally or externally – even to a mobile
Three way calling
add a third person to join an existing conversation
Call Analytics
understand what’s driving your business and where to make changes
Call Recording
record calls and store for up to seven years, ensures quality and compliance
Work together better

Basic

Feature pack

Optional

Work together better

Connect

Feature pack

Optional

Optional

Work together better

Collaborate

Feature pack

Optional

Optional

Work together better

Premium

only with Collaborate licence

Optional

Optional

Optional extras

Call packages

We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.

UK Call Sharer options

Pay As You Go - just pay for the calls you make.

UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5000 minutes) that you can share across your users for a fixed monthly price.  

UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.

International Call Sharer options

Choose from a selection of inclusive minute bundles ranging from:

  • 100-10,000 minutes for calls to a selection of fixed only international destinations, or
  • 100-2,000 minutes for calls to both fixed and mobile international destinations

These bundles can be shared across your users for a fixed monthly price.

IP phones and Headsets

BT Cloud Voice uses IP phones. We’ve a broad range that you can choose from, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use as soon as you get them out of the box. We can help you decide the models that you need for your business when we talk with you.

We’ve tested and configured all our IP phones to make sure they work perfectly with our BT Cloud Voice service. So to make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.

To complement these IP phones, we have a range of Headsets that can be used to enhance your experience. These are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.

Choice of regional phone numbers

With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country for your users, wherever they’re actually located. So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west, a Manchester number; the manager for the south, a London number; the manager for Wales, a Cardiff number, and so on. You can give the impression of being local to your customers without having to open a local office.

LAN, hub and cabling

If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.

We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.

Training options

Worried about getting to grips with Cloud Voice? Don’t be. Our training packages have you covered.

For anywhere, anytime access, choose our Training Platform. It’s got it all from self-service courses and video tutorials, through to instructor-led webcasts and 121 Guru sessions.            

After a more personal touch? Then on-site training with a face-to-face lesson in your own office is for you. Combine this with one of our Training Platform options — ideal for a training refresh and new employees. 

Cloud Voice Call Analytics

Cloud Voice call analytics gives you the true picture of your business calling. With more information you can make better decisions. It works with your Cloud Voice system to give you data on the calls you attempt, make and receive. As well as the ones you miss.

Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse them and show trends. With wallboards showing you real-time information, you can make better business decisions, spot ways to cut costs and keep your customers happy.

Secure entry systems

Choose door access control systems linked to your Cloud Voice so you can control who comes in.

Keep staff safe, drive efficiency and provide improved customer services with secure entry systems and Cloud Voice.

To find more about secure entry systems, get in touch today or download our brochure:

BT Cloud Voice Peripherals brochure (PDF,  704 KB) 

On hold music and messaging services

A phone system is about more than just making and taking calls. Cloud Voice offers solutions that make things easier for you and your customers. 

Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.

To find more about secure entry systems, get in touch today or download our brochure:

BT Cloud Voice Peripherals brochure (PDF,  704 KB) 

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“The set-up was seamless, the phones were pre-configured, BT plugged them in and they just worked.” 

Karl Straw
Information Technology Director, Folk2Folk

Award-winning lender Folk2Folk needed to replace their inadequate ISDN system so they could provide a better level of service. With the help of BT Cloud Voice, their new setup means no call gets missed and every customer gets the service they deserve.

FAQs

Do I need a fibre connection?

Not necessarily. The speed you need depends on how many people will be using the system. You may only need a broadband connection. We’ll check everything when you call us before you place an order.

What’s the ideal connection for BT Cloud Voice?

While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:

  • When you get your leased line or fibre broadband and Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
  • We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
  • Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and stay connected – at all times.
  • Our network has ultra-low latency which is vital for making the most of voice applications like Cloud Voice. Better still, it’s guaranteed by our service level agreement.

See our guide to getting the most out of BT Cloud Voice for more information.

BTnet leased line 
With BTnet, you don’t share your bandwidth with anyone else. So you get exceptional speeds, with ultra-low latency, all backed up by our market-leading 100% target availability service level agreement. 

Superfast business fibre broadband 
Our Superfast business fibre broadband gives you the extra speed to help your business succeed. It gives you download speeds up to 76Mbps, backed by our Business Smart Hub, 4G Assure, built-in security and 24/7 IT support.

Do I need BT Business Broadband to use BT Cloud Voice?

No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us about VoIP. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.

What’s the difference between BT Cloud Voice and BT Cloud Phone?

BT Cloud Phone is a fully configured, plug ‘n’ play system for small businesses. Users all access the same set of features.

BT Cloud Voice is designed for the larger business (5 users and above). Self-install but with an engineer install option, along with cabling and LAN options. Users access individually-tailored features. 

How do I access the BT Cloud Voice portal?

The BT Cloud Voice portal is what you use to manage your communications features and settings from anywhere - and any device - that's on the internet.

Visit the BT Cloud Voice portal.

Am I going to compromise on quality?

No, the call quality is the same as with a standard phone. Your callers won’t know the difference.

I'm a BT Cloud Voice customer, where can I find help?

Firstly take a look at our online help.

Still need help? Just get in touch with our helpdesk on 0800 389 0537

 

Downloads

Discover all the benefits of BT Cloud Voice

Download the training brochure

Download the Cloud Voice datasheet

Make better decisions with more data

Better patient care from the first call with BT Cloud Voice

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