Your office is wherever you
are with BT Cloud Voice
Make, take and collaborate on voice and video calls anywhere and on any device with BT Cloud Voice. Use your phone, tablet, laptop or mobile to use Cloud Voice with Cisco Webex.
One phone system for all your communications
Cloud Voice brings your voice, video, meeting and messaging tools together under a single, intuitive and flexible online portal.
Never miss a customer again
Use Cloud Voice on any device. You have your office wherever you go, so you’ll keep your local presence and maintain that professional look.
Find out what makes your customers tick
Add Call Analytics for insights, and record calls to identify staff training gaps and experience your customer service as your callers do.
Cloud Voice with Cisco Webex
Get even more from Cloud Voice with Cisco Webex built in.
To help your team work fast and close, we’ve built in Cisco Webex for spontaneous video conferences and online meetings, instant messaging and screen sharing. You can also integrate Webex with existing apps.
Keep on top of costs.
There’s no hardware to buy aside from the phones, which means no maintenance charges. You only pay for the users you actually have.
Security? We’ve got you covered.
Integrated security software. Encrypted calls. 24/7 monitoring and call traffic analysis. With Cloud Voice, your calls stay private and your data remains secure.
More reliability with BTNet.
A leased line dedicated to you and your business only. You’ll get an even more reliable service with Cloud Voice because you don’t share your connection, so there’s no need to worry about busy periods.
BT Cloud Voice feature packs
Choose different packs for each staff member, based on the call features they need. Starting from £6.30.
only with Collaborate licence
We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.
UK Call Sharer options
Pay As You Go - just pay for the calls you make.
UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5000 minutes) that you can share across your uses for a fixed monthly price.
UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.
BT Cloud Voice uses IP phones. We’ve a broad range that you can choose from, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use as soon as you get them out of the box. We can help you decide the models that you need for your business when we talk with you.
We’ve tested and configured all our IP phones to make sure they work perfectly with our BT Cloud Voice service. So to make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.
To complement these IP phones, we have a range of Headsets that can be used to enhance your experience. These are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.
With BT Cloud Voice, your numbers aren't tied to your local area. You
can choose local numbers from anywhere in the country for your users, wherever they’re actually
located. So if you have a team of regional sales managers all based at your head office in
Birmingham, you could give the manager for the north west, a Manchester number; the manager for the
south, a London number; the manager for Wales, a Cardiff number, and so on. You can give the
impression of being local to your customers without having to open a local office.
If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.
We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.
Whether you have one user or hundreds, our range of webcast and onsite training packages can help your business get the most from your new BT Cloud Voice system.
You can discuss your requirements with our sales advisors – we’d be happy to talk through how your business can benefit from system training.
Cloud Voice call analytics gives you the true picture of your business calling. With more information you can make better decisions. It works with your Cloud Voice system to give you data on the calls you attempt, make and receive. As well as the ones you miss.
Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse them and show trends. With wallboards showing you real-time information, you can make better business decisions, spot ways to cut costs and keep your customers happy.
Choose door access control systems linked to your Cloud Voice so you can control who comes in.
Keep staff safe, drive efficiency and provide improved customer services with secure entry systems and Cloud Voice.
To find more about secure entry systems, get in touch today or download our brochure:
A phone system is about more than just making and taking calls. Cloud Voice offers solutions that make things easier for you and your customers.
Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.
To find more about secure entry systems, get in touch today or download our brochure:
“The set-up was seamless, the phones were pre-configured, BT plugged them in and they just worked.”
Information Technology Director, Folk2Folk
Award-winning lender Folk2Folk needed to replace their inadequate ISDN system so they could provide a better level of service. With the help of BT Cloud Voice, their new setup means no call gets missed and every customer gets the service they deserve.
Not necessarily. The speed you need depends on how many people will be
using the system. You may only need a broadband connection. We’ll check everything when you call us
before you place an order.
While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:
- When you get your leased line or fibre broadband and Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
- We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
- Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and stay connected – at all times.
- Our network has ultra-low latency which is vital for making the most of voice applications like Cloud Voice. Better still, it’s guaranteed by our service level agreement.
See our guide to getting the most out of BT Cloud Voice for more
BTnet leased line
With BTnet, you don’t share your bandwidth with anyone else. So you get exceptional speeds, with ultra-low latency, all backed up by our market-leading 100% target availability service level agreement.
Superfast business fibre broadband
Our Superfast business fibre broadband gives you the extra speed to help your business succeed. It gives you download speeds up to 76Mbps, backed by our Business Smart Hub, 4G Assure, built-in security and 24/7 IT support.
No, as long as you have sufficient bandwidth you can use BT Cloud
Voice. We can discuss your current set-up when you talk to us about VoIP. If you’re looking for a
new broadband connection, we can find the right package for your business from our comprehensive
range: standard broadband,
fibre broadband, or BTnet leased
BT Cloud Phone is a fully configured, plug ‘n’ play system for small businesses. Users all access the same set of features.
BT Cloud Voice is designed for the larger business (5 users and above). Self-install but with an engineer install option, along with cabling and LAN options. Users access individually-tailored features.
The BT Cloud Voice portal is what you use to manage your communications features and settings from anywhere - and any device - that's on the internet.
Visit the BT Cloud Voice portal.
No, the call quality is the same as with a standard phone. Your
callers won’t know the difference.
Firstly take a look at our online help.
Still need help? Just get in touch with our helpdesk on 0800 389 0537