We have a range of call packages to cover the different ways that people use Cloud Voice, including options for calling mobiles and international numbers.

UK Call Sharer options

Pay As You Go - just pay for the calls you make.

UK Call Sharer minutes – choose from a selection of inclusive minutes options (from 500-5000 minutes) that you can share across your users for a fixed monthly price.  

UK Call Sharer Unlimited – make unlimited calls to UK national and UK mobile numbers for a fixed monthly price per user.

International Call Sharer options

Choose from a selection of inclusive minute bundles ranging from:

• 100-10,000 minutes for calls to a selection of fixed only international destinations, or
• 100-2,000 minutes for calls to both fixed and mobile international destinations

These bundles can be shared across your users for a fixed monthly price.

BT Cloud Voice uses IP phones. We’ve a broad range that you can choose from, depending on your employees’ needs. We’ll also configure them for you so they’re ready to use as soon as you get them out of the box. We can help you decide the models that you need for your business when we talk with you.

We’ve tested and configured all our IP phones to make sure they work perfectly with our BT Cloud Voice service. So to make sure you experience the quality of calls you’d expect, only IP phones from the BT Cloud Voice portfolio can be used.

To complement these IP phones, we have a range of Headsets that can be used to enhance your experience. These are sourced from leading edge suppliers and can be purchased when you order your BT Cloud Voice service.

With BT Cloud Voice, your numbers aren't tied to your local area. You can choose local numbers from anywhere in the country for your users, wherever they’re actually located. So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west, a Manchester number; the manager for the south, a London number; the manager for Wales, a Cardiff number, and so on. You can give the impression of being local to your customers without having to open a local office.

If you need more phones than you can connect to your current router, installing a new hub, Local Area Network (LAN) and cabling can increase your capacity and give you the sharpest, clearest service for your BT Cloud Voice system.

We can help with any requirements you may have. When we confirm your BT Cloud Voice order with you, our sales advisors will assess whether a new LAN, new hub or new cabling would be needed, and talk through the prices and benefits of upgrading.

Worried about getting to grips with Cloud Voice? Don’t be. Our training packages have you covered.

For anywhere, anytime access, choose our Training Platform. It’s got it all from self-service courses and video tutorials, through to instructor-led webcasts and 121 Guru sessions.            

After a more personal touch? Then on-site training with a face-to-face lesson in your own office is for you. Combine this with one of our Training Platform options — ideal for a training refresh and new employees. 

Cloud Voice call analytics gives you the true picture of your business calling. With more information you can make better decisions. It works with your Cloud Voice system to give you data on the calls you attempt, make and receive. As well as the ones you miss.

Viewing your call data is easy – just log in to the online portal using any internet-enabled device. You can choose how detailed you want your reporting to be – at a company, department, team or employee level. It’ll even analyse them and show trends. With wallboards showing you real-time information, you can make better business decisions, spot ways to cut costs and keep your customers happy.

Choose door access control systems linked to your Cloud Voice so you can control who comes in.

Keep staff safe, drive efficiency and provide improved customer services with secure entry systems and Cloud Voice.

To find more about secure entry systems, get in touch today or download our brochure:

BT Cloud Voice Peripherals brochure (PDF,  704 KB) 

A phone system is about more than just making and taking calls. Cloud Voice offers solutions that make things easier for you and your customers. 

Greet your customers in a professional and efficient way with tailored on hold music and messaging services. Because first impressions count.

To find more about secure entry systems, get in touch today or download our brochure:

BT Cloud Voice Peripherals brochure (PDF,  704 KB) 

Not necessarily. The speed you need depends on how many people will be using the system. You may only need a broadband connection. We’ll check everything when you call us before you place an order.

While BT Cloud Voice can be supported on any connection with sufficient bandwidth, we recommend our leased line or business fibre broadband. Here’s why:

• When you get your leased line or fibre broadband and Cloud Voice service from us, we’ll do the legwork to make sure everything works perfectly together. And you’ll only have one supplier to work with.
• We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
• Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and stay connected – at all times.
• Our network has ultra-low latency which is vital for making the most of voice applications like Cloud Voice. Better still, it’s guaranteed by our service level agreement.

See our guide to getting the most out of BT Cloud Voice for more information.

BTnet leased line 
With BTnet, you don’t share your bandwidth with anyone else. So you get exceptional speeds, with ultra-low latency, all backed up by our market-leading 100% target availability service level agreement. 

Superfast business fibre broadband 
Our Superfast business fibre broadband gives you the extra speed to help your business succeed. It gives you download speeds up to 76Mbps, backed by our Business Smart Hub, 4G Assure, built-in security and 24/7 IT support.

No, as long as you have sufficient bandwidth you can use BT Cloud Voice. We can discuss your current set-up when you talk to us about VoIP. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.

BT Cloud Phone is a fully configured, plug ‘n’ play system for small businesses. Users all access the same set of features.

BT Cloud Voice is designed for the larger business (5 users and above). Self-install but with an engineer install option, along with cabling and LAN options. Users access individually-tailored features. 

The BT Cloud Voice portal is what you use to manage your communications features and settings from anywhere - and any device - that's on the internet.

Visit the BT Cloud Voice portal.

No, the call quality is the same as with a standard phone. Your callers won’t know the difference.

Firstly take a look at our online help.

Still need help? Just get in touch with our helpdesk on 0800 389 0537

12 months free licenses for BT Cloud Voice: (“Offer”) will be available from 9th December 2021 to 31st March 2023 to customers who fulfil the eligibility criteria set out in Paragraphs 3 and 4 below. 2. In addition to these terms, the following additional terms apply to the products eligible for this Offer: terms for BT Cloud Voice, which can be found at http://www.bt.com/terms under the Business Phone Systems category. Eligibility: 3. Subject to Paragraph 4 below, the Offer will be available at BT’s discretion to new BT Business customers who sign up to one of the following Cloud Voice packages: Cloud Voice Basic; Cloud Voice Connect; Cloud Voice Collaborate. 4. The following customers are not eligible for this Offer: customers who hold existing BT business contract(s). Additional Offer Conditions: 5. BT will discount the standard Monthly Licence Price for the products set out in the table below (excluding VAT) for the first 12 months of the Minimum Period of Service of 60 months by the amounts set out in the table.  Please note other charges may apply. Standard pricing is: Cloud Voice Basic Licence £6.89 per month per licence, Cloud Voice Connect License £9.51 per month per license and Cloud Voice Collaborate Licence £14.65 per month per licence. 6. Other charges for the products set out in the above table, including connection charges, postage and packaging and installation (where applicable), will be as set out in Section 56, Part 18, Sub-Part 9 of the BT Price List that can be found at http://www.bt.com/pricing. 7. The discounts set out in the above table are applicable to the corresponding products only. Any further products purchased will have the cost applied as set out in the BT Price List. 8. At the end of the initial 12 months the Offer Price will revert to the standard Monthly Licence Price for the remainder of the Minimum Period of Service set out in the table above and in Section 56, Part 18, Sub-Part 9 of the BT Price List. 9. BT may withdraw or amend this Offer at any time without notice.

BT Cloud Voice 22/23 Offer

1. The BT Cloud Voice 21/22 Offer (“Offer”) will be available from 1^st January 2022 to 1^st April 2023 to customers who fulfil the eligibility criteria set out in Paragraphs 3 to 5 below.

Terms and Conditions that apply

2. In addition to these terms, the following additional terms apply to the products eligible for this Offer:

a) terms for BT Cloud Voice, which can be found at http://www.bt.com/terms under the Terms for Business → Business Phone Systems category;

b) terms and pricing for BT Broadband Bundles contained in Section 56, Part 18, Sub-Part 9 of the BT Price List, which can be found at http://www.bt.com/pricing

Eligibility

3. Subject to Paragraph 4 below, the Offer will be available at BT’s discretion to our new BT Business customers who sign up to one of the following Cloud Voice packages:

a) BT Cloud Voice Basic User;

b) BT Cloud Voice Connect User;

c) BT Cloud Voice Collaborate User.

4. Subject to Paragraph 5 below, the Offer will be available at BT’s discretion only to new BT Business customers who sign up to one of the following BT Cloud Voice 21/22 Offer packages for a Minimum Period of Service of 60 months.

5. The following customers are not eligible for this Offer:

• customers who hold existing BT business contract(s)

Additional Offer Conditions

6. BT will discount the standard Monthly Licence Price for the products set out in the table below (excluding VAT) for the first 12 months of the Minimum Period of Service of 60 months by the amounts set out in the table.  Please note other charges may apply as set out in Paragraph 7.

7. Other charges for the products set out in the above table, including connection charges, postage and packaging and installation (where applicable), will be as set out in Section 56, Part 18, Sub-Part 9 of the BT Price List that can be found at http://www.bt.com/pricing

8. The discounts set out in the above table are applicable to the corresponding products only. Any further products purchased will have the cost applied as set out in the BT Price List.

9. At the end of the initial 12 months the Offer Price will revert to the standard Monthly Licence Price for the remainder of the Minimum Period of Service set out in the table above and in Section 56, Part 18, Sub-Part 9 of the BT Price List.

10. BT may withdraw or amend this Offer at any time without notice.