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The hosted VoIP phone system for small business

BT Cloud Phone is a plug’n’play hosted VoIP phone system designed for the small business that wants all the features of a system without the fuss of running one. It only works with BT Business broadband or fibre.

It’s cloud-based so if you move premises you can always take your phone number with you, wherever you move to.

There’s no physical hardware to install, maintain, or upgrade. All upgrades are automatic and free. And making changes to your hosted VoIP-system and adding users is simple with the online portal. 

You can use all of the features of the system wherever you can get an internet connection, so you can take your office out on the road with you.

Included as standard

Fully-hosted cloud system

You don’t need to buy, house, or maintain any equipment (aside from the BT IP phones). The IP phones come pre-configured so only devices from the BT Cloud Phone portfolio will  work with your system.

The system itself is in the cloud. You don’t need any technical expertise.

As a fully-hosted system, we’ll help you configure it to suit your business and make sure that everything is running as it should. We take responsibility for the running and upgrading of the system. And as you don’t have a physical system housed on your premises, you don’t need to worry about the installation, operational, and maintenance costs that would normally be associated with an on-premises system.

You also won’t need dedicated staff to manage your phone system.

All you need to do is plug in your BT Cloud Phone IP phones and you’re in business.

Call management features

Everything that a Featureline or traditional phone system provides plus more ...

Call management features including call forwarding, routing, transfer, screening, caller ID, and voicemail.

Features, such as fully integrated mobile (Android and iOS) and desk top apps, softphone, and call recording.

For a complete list, and to see the recommended minimum system requirements, download the PDF.

BT Cloud Phone apps for mobile and desktop

Download the apps for the power of BT Cloud Phone, wherever your business takes you.

Mobile app

Take BT Cloud Phone on the road. You can make and take calls using your BT Cloud Phone number on your iPhone, iPad or Android device, anytime, anywhere. Plus send and receive messages and faxes, review and forward voicemail messages, and more – all on your mobile.

Desktop app

Complete call management from your PC. Plug in a headset and you can instantly call, fax or start conferences. Your company directory, contacts and Microsoft Office can be seamlessly integrated. Get in touch in a mouse-click with this comprehensive communications solution.

Audio conferencing - for hassle-free collaboration

Plus video and web meetings are available when you choose Connect or Collaborate.

Need to bring customers, employees or suppliers together quickly and easily? Audio conferencing makes it happen – with no expensive travel costs.

And if you prefer face-to-face meetings, Collaborate comes with video and web meetings as standard – and these can be added as an optional extra with Connect.

Free internal calls

Calls across your system are free so your employees can call each other for nothing.

Choice of regional phone numbers

Your numbers aren't tied to your local area.

You can choose local numbers from anywhere in the country for your users, wherever they’re actually located.

So if you have a team of regional sales managers all based at your head office in Birmingham, you could give the manager for the north west, a Manchester number; the manager for the south, a London number; the manager for Wales, a Cardiff number, and so on.

You can give the impression of being local to your customers without having to open a local office.

Online portal

Manage the system from anywhere with an internet connection, including via the mobile app (Android/iOS).

Call recording

Plus call monitoring is available when you choose Connect or Collaborate.

Call recording

Easily record inbound and outbound calls – plus download them to your computer. Recording calls is handy for training, checking customer service and keeping accurate records. And because it’s all done in the cloud, there’s no need for any extra equipment.

Call monitoring

Listen in to calls and lend support using BT Cloud Phone. Supervisors can join a call, discreetly speak to staff at the same time, and even take over the call.

Help and support

Support by phone from our helpdesk, and online knowledgebase. 

Basic licence customers and single user account customers on any licence type can contact the service support team Monday to Friday, 8am to 6pm.

Connect and Collaborate licence customers will be able to contact the service support team 24/7.

Integrated business app and customer service solutions

Bridge the gap between your phone system and your business applications.

It’s easy to bring Cloud Phone’s communication capabilities into the applications you use every day. So you won’t need to switch between programs to call, send a fax or conference.

Our App Gallery has plug-and-play integrations like Google, Skype, Outlook, Salesforce, Zendesk, Zoho and more (some may not be available with Basic). And with Connect and Collaborate,  you can quickly create your own integrations and extensions with our developer platform.

Integrating with BT Cloud Phone can help you increase your operational efficiency, and improve customer service and support.

Optional extras

Unlimited UK calls for £3 (ex vat) extra

An unlimited UK call option is available with Connect and Collaborate.

£3 (ex vat)
  extra per user per month.

Screen share

Web meetings are quick to set up and really useful if you’ve got people in different locations.

IP phones

You can choose any IP device from the BT Cloud Phone portfolio.

We’ll configure them for you so they’re ready to use as soon as you get them out of the box.

Take a look at the BT IP phone portfolio

Call reports – real-time and trends

At-a-glance dashboards to help you manage customer service supply and demand.

You can quickly view live reports of call activities and queues – which are accurate to within a second for 99.9% of the time under normal conditions.

And you can view and monitor trends to adjust staffing – making sure you have people ready to help when your customers need it most.

Data is available for individual users or phone numbers, plus customised groups and across your whole company.

Why BT Business?

Local expertise

Get the right solution for your business from BT Local Business experts

Outstanding service

Unbeatable local knowledge, national resources, and personal service

The personal touch

We’ll get to know you and your business challenges

Industry leader

We’re the UK’s leading provider of phone systems


What about call quality?

The call quality will be the same as with a standard phone line.

We’ll check that your broadband or fibre can support it before we complete your order.

See the recommended minimum system requirements

Call us on 0800 345 7987.

How easy is it to set up and what support is available?

It’s straightforward. You don’t need any technical expertise.

Your BT Cloud IP Phones will be ready to use as soon as you get them out of the box. Just plug them in and get talking.

We’ll help you set up the system and make sure that everything’s working OK.  We’ll also give you access to some self-help guides and videos, in case you’ve got any questions later.

And if you need to talk to someone, we’ve got a team of Cloud Phone experts waiting to help you.

What’s the difference between BT Cloud Phone and BT Cloud Voice?

BT Cloud Phone is a fully configured, plug ‘n’ play system for small businesses. Users all access the same set of features.

BT Cloud Voice is designed for the larger business. Engineer installation is available, along with cabling and LAN options.  Users access individually-tailored features.

I'm a BT Cloud Phone customer. Where can I find help?

Firstly take a look at our online help.

Still need help? Just get in touch with our helpdesk on 0800 389 0598.

What are the charges if I call abroad?

It depends which charge band you are calling. See attached PDF for more details on chargebands and prices.

International calls and chargebands

How secure is it?
  • Access to the BT Cloud Phone portal is password-protected, encrypted, and we continuously monitor accounts for suspicious activity. Your administrators can also limit your users’ permission levels and access to international dialling.
  • We encrypt your calls to stop anyone being able to intercept or eavesdrop on your conversations.
  • We host your BT Cloud Phone service in secure data centres, which undergo robust security audits (such as SSAE-16 and ISO-27001). All data stored in the data centres is encrypted and the data centres themselves are fully protected, both physically and virtually.
How much does it cost?

The cost depends on exactly what you want for your business.

 There's a connection charge of a £100 (ex vat) per account for 12 and 24 month contracts. There is no connection charge for 36 month contracts.

Call us on 0800 707 6320 for a quote. Or use our online order journey.

How do I log into my into my BT Cloud Phone account?

The online portal helps you manage and control your BT Cloud Phone, from any place you can get on the internet.

Log in to the BT Cloud Phone portal

What if I use more than my 500 UK minutes?

If the minutes are used before the end of the month additional minutes are charged at the rates shown below:


Summary of main rates of UK calls

Pence Per Minute (exc VAT)









Fixed to Mobile charge rates fm1 to fm17


For more information and other UK call rates please see the BT Cloud Phone Price List Entry.

Or you can add the Unlimited Call Package for £3 per user per month. You would need either the Connect or Collaborate feature pack to do this. However you can upgrade to one of these from the Basic pack.

What happens at the end of my contract?

You’ll continue to use your BT Cloud Phone service as normal.

However, if your contract has a minimum period of 24 months or longer you will no longer get the discount associated with your contract.

You’ll have a couple of choices:

  1. You can do nothing, default to a one-year contract, and pay the non-discounted monthly rental charge
  2. Or you can stay on the discounted price by signing a new contract for BT Cloud Phone and start a new minimum period of 24 months or longer.

Please contact us on 0800 389 0598 to talk through what’s best for you.


Read about the benefits of Cloud Phone

View our portfolio of IP phones

Is your business ready for Cloud Phone?

Things you need to know about hosted VoIP phone systems

The small print

Prices exclude VAT of 20%

Inclusive calls

Calls included with the User Feature Pack/Licence until 30 September 2016

500 UK minutes and Unlimited UK minutes includes inland and UK fixed to mobile calls:

  • Inland calls are to numbers starting with: 01, 02, 03, 0870, 0845 and 05 - (where charged at g21 rates) 
  • Fixed to UK mobile calls - to all fm charge rates (excludes calls to specialised numbers at other rates)[BC1]

Calls included with the User Feature Pack/Licence from 1 October 2016

500 UK minutes and Unlimited UK minutes includes inland and UK fixed to mobile calls:

  • Inland calls are to numbers starting with: 01, 02, 03, and 05 - (where charged at g21 rates) and calls to fixed destinations in the Republic of Ireland
  • Fixed to UK mobile calls - to all fm charge rates (excludes calls to specialised numbers at other rates)

IP Phones

We have tested and configured all our IP devices to make sure they work perfectly with our BT Cloud Phone service. So to make sure you experience the quality of calls you'd expect, you can only use IP devices from the BT Cloud Phone portfolio.

All prices exclude VAT and are correct at the time of publication but may be modified from time to time. The BT Cloud Phone contract is subject to a Minimum Period. BT Cloud Phone requires a BT Business internet connection. Terms and conditions apply. You can find our standard Terms and Conditions at www.bt.com/terms. You’ll find the terms and conditions for BT Cloud Phone under “IP Communications”

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