Radianz support contacts

List of contacts for our existing BT Radianz customers who need non-sales support.

At BT Radianz we appreciate the trust you have placed in us and will ensure that we are always available to support your business.

Should an event arise where you require heightened visibility from our management team, please feel free to contact us per the matrices enclosed in this document.

1. Incident Management & Escalation Contacts

2. Other Contacts

  • Service Management: radianz.sm@bt.com

  • MyAccount help: myaccount-help@bt.com

    If your mail requires immediate action, please contact the helpdesk on +44 203 564 5309.

3. Toll Free Numbers

  • A list of telephone numbers for our existing BT Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.

    Austria: 431206092460

    Belgium: 3227006805

    Denmark: 4543314835

    France: 33157329334

    Germany: 4969299571672

    Italy: 390291294803

    Netherlands: 31707709257

    Norway; 4723024934

    Portugal: 351213665416

    Spain: 34917497513

    Sweden: 46858769116

    Switzerland: 41445111508

    UK: 442036849440

  • A list of telephone numbers for our existing BT Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.

    Argentina: 0-800-6663023

    Bermuda: 1-8664067119

    Brazil: 0800-8914892

    Canada: 15146730839

    Mexico: 001-8665392923

    Puerto Rico: 1-877-228-1497

    United States: 1-877-228-1497

  • A list of telephone numbers for our existing BT Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.

    Australia: 61280173396

    China: 10-800-712-2297

    Hong Kong: 85230114960

    India: 00-8000504919

    Japan: (+81) 0120850368

    Malaysia: 1-800-813229

    Korea: 00798-14-800-6166

    Singapore: 6566227189