The Digital Services Act (“DSA”) requires intermediary service providers to designate a single point of contact to enable direct communication with users and relevant European Institutions regarding the application of the DSA. These parties may contact BT at dsa@bt.com.  Communication should be in English.

BT Group’s transparency reporting which includes details on content moderation as are relevant to the DSA is available at Protecting privacy and free expression - Responsible - Responsible business | BT Plc.

If you wish to report any suspected illegal content hosted on a BT service, please contact us using the email address abuse@bt.com and include: brief details of the content and why you believe it is illegal; the URL or other location identifier of the content; your name and contact details where possible (not required in the case of material related to child sexual abuse and exploitation); and that you are making the statement in good faith and that it is accurate and complete to the best of your knowledge.