Quartix is one of Europe's leading providers of vehicle tracking, fleet management and telematics solutions. It serves over 33,000 businesses across multiple industries. Quartix helps organisations better understand how their vehicles, drivers and mobile assets operate through real-time tracking data, analytics and operational insight. Their technology supports a broad range of use cases from real-time fleet tracking and driver behaviour monitoring to asset tracking and temperature monitoring.
For Quartix and its customers, connectivity is fundamental to the service they provide. Over several years, BT has supported Quartix as its platform, customer base and connected estate have grown. Each vehicle and asset needs reliable connectivity to deliver the visibility and intelligence that transport, logistics and service trade organisations increasingly depend on to improve efficiency, safety and customer service.
This reliability is then passed on from Quartix to its customers. Connectivity helps Quartix deliver accurate, timely information. Its customers can then keep their own services moving, respond quickly when support is needed, improve service delivery and provide better information to the people and businesses they serve.
The challenge
With more than 300,000 connected devices deployed across vehicles and assets, Quartix need a connectivity partner that can support a large-scale, business-critical IoT estate. Their customers depend on being able to track fleets operating across towns, cities, rural roads and major transport routes throughout the UK and Europe. Any loss of connectivity can directly impact operational insight, customer experience and service delivery.
As technology across the IoT sector continues to develop, Quartix was also looking ahead to future connectivity requirements. With long-term fleet and asset deployments in operation, it wanted to understand the options available for transitioning towards 4G and, eventually, 5G-ready connectivity. Also, to ensure their platform remains well positioned to support future innovation, changing customer needs and next-generation connected services.
Quartix was looking for more than a mobile connectivity provider. It needed a long-term partner that could continue to provide a reliable network, operational visibility, secure connectivity and the scalability needed to support future growth.
The solution
BT worked closely with Quartix to support the continued evolution of its fleet management service.
At the heart of the solution are BT IoT SIMs, providing reliable nationwide and international connectivity across Quartix's vehicle and asset estate, supported by BT Control Centre, powered by Cisco. Together, these capabilities provide the visibility, diagnostics and lifecycle management required to manage a large-scale IoT deployment with confidence. It supports Quartix's ability to deliver 99.99% service uptime and a 4.8 TrustScore on Trustpilot.
BT has also provided specialist guidance and consultancy around future connectivity evolution. For example, helping Quartix assess migration options for legacy deployments and plan for the adoption of 4G and future 5G-ready services over time.
The API integration available through BT Control Centre connects with Quartix’s own systems to automate SIM management. Quartix can use APIs to retrieve key SIM information while devices are being made and tested. It can then automatically activate, deactivate or pause SIMs as devices enter service, are returned or are put on hold. This helps reduce manual intervention and makes large numbers of SIMs easier to manage.
The relationship combined BT's IoT expertise with Quartix's ambitious growth plans, helping create a future-ready connectivity platform for the next generation of fleet services.
Reliability, visibility and control have always been critical for us. We chose BT and EE because our customers depend on connected services every day, and we have continued to work with them because the network, support and Control Centre capabilities give us the confidence to manage our estate, support our customers and keep innovating as connectivity requirements evolve.
The result
The long-term partnership has provided Quartix with a secure, scalable connectivity platform and the visibility needed to manage a large-scale IoT estate. It has also helped shape its future connectivity strategy.
Key outcomes
- Visibility and management of more than 300,000 IoT connections.
- A 10-year contract renewal, providing long-term commercial confidence to invest in the continued evolution of Quartix’s connected fleet platform.
- An agreed roadmap for the future adoption of 4G and 5G-ready connectivity services.
- Greater operational visibility through BT Control Centre.
- Efficient IoT SIM management using BT Control Centre API integration.
- A scalable platform capable of supporting future connected services.
Most importantly, Quartix now has a connectivity platform capable of supporting the next generation of fleet management and telematics services for years to come. This includes richer telemetry, enhanced analytics, video-enabled services and being able to respond to changing customer needs.
Quartix is a great example of how organisations are using connectivity as a platform for innovation and growth. We wanted to ensure they could continue evolving their services with confidence while maintaining the reliability, visibility and operational control their customers depend on every day. By combining the performance of the EE network with the insight and control provided by BT Control Centre, we've helped create a future-ready connectivity foundation that can support Quartix's ambitions for many years to come.
About
Quartix
Transport
180 employees
Newtown, Wales
Related products
Why Quartix chose BT IoT Connectivity
Powered by the UK's best network*
Built on EE's award-winning mobile network, BT IoT Connectivity supports real-world fleet operations across a wide range of locations.
Visibility and control
BT Control Centre provides Quartix with real-time visibility across its IoT estate through a single management platform. This enables diagnostics, lifecycle management, automation and operational control at scale.
Trusted and secure
BT combines EE's secure mobile network with enterprise-grade capabilities including BT Control Centre, optional Data VPN services, platform governance and dedicated UK-based IoT support.
Scalable growth
BT IoT Connectivity provides Quartix with a scalable platform capable of supporting future services, growing data volumes and evolving customer requirements.
*The UK’s No.1 Network / the UK’s best network: Rankings based on the RootMetrics® UK RootScore® Report: H1 2026. Tested at locations across the UK with the best commercially available smartphones on four national mobile networks across all available network types. Your experience may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.
