IP technology
NATS case study: transforming air traffic management with IP Connect
Read how NATS successfully used BT's Managed IP Connect networking solutions to mix the right technology and flexible service management with an innovative commercial agreement.
May 29, 2019
IP technology
NATS case study: transforming air traffic management with IP Connect
Read how NATS successfully used BT's Managed IP Connect networking solutions to mix the right technology and flexible service management with an innovative commercial agreement.
May 29, 2019
Legacy network needed to be upgraded to ensure clear communication when directing more than 200,000 commercial and military flights every month.
A managed services network that gives NATS the reliability, scalability, and flexibility for the ever-changing demands that it needs.
The BT agreement allows NATS to improve its capability while at the same time addressing its efficiency challenges.
Safety in crowded skies
BT managed service helps NATS provide air traffic control services for aircraft flying in UK airspace and the eastern part of the North Atlantic.
Overview
Managed BT IP Connect network helps transform air traffic management across the UK.
Managing the safety and efficiency of the airspace around some of the world’s busiest airports is challenging at the best of times. Doing that with a legacy infrastructure is doubly difficult.
The NATS management team knew that the demands on the existing communications network were increasing and, without a new approach, the risk to service performance in this critical operational environment would escalate. So, they sought a collaborative partner that could take full accountability for providing and managing all their network services.
A BT IP Connect managed service (converging voice, video, and data onto a single IP network) with the ability to meet future requirements flexibly will give NATS the confidence to focus on its business priorities.
NATS manages the passage of commercial flights in transit across the UK, into and out of fifteen UK airports, along with military traffic operating within and outside controlled airspace. The company was established in 2001 as the world’s first part-privatised air navigation service provider.
Air traffic movements can peak at well over 200,000 per month in the summer and, to safely direct aeroplanes, controllers have to be able to rely upon clear voice communication. Equally importantly, they need access to split-second real-time information feeds, including flight information, radar, and meteorological reports. But the NATS legacy network needed to be upgraded to meet growing demands.
The solution
The company’s core business is airspace management, using its people’s market-leading expertise. To maintain a clear focus on that central task, NATS decided for the first time to entrust its communications to a partner organisation and move to a managed network services model.
“We had always built and maintained our network using standard products,” explains David Hawken, General Manager of engineering service delivery at NATS, “but relentless traffic growth and the urgent need for a technology refresh meant that we could consider new options that would be more effective and cost-efficient.”
Enabling passenger and freight air traffic to move into, out of, and across the country – safely and efficiently – is crucial to UK competitiveness, so partner choice was a critical decision.
BT has proven its capability and experience in delivering and managing mission-critical services with customers, including the UK Ministry of Defence. The NATS network supports vital information, so the solution must offer reliability, scalability and flexibility for ever-changing demands. NATS chose The solution with the right technology, flexible service management, and an innovative commercial agreement.
A managed BT IP Connect solution was selected for the new NATS integrated voice and data network under a 12-year contract. “Lose the network and we lose UK air traffic control, so resilience is critical, and BT offers approaching 100% availability,” says David Hawken.
Reach is vitally important too. Centres at Swanwick and Prestwick use the network to manage radar, navigation and communication systems across 150 sites in the UK, ranging from busy airports to isolated hilltop transmitters.
We wanted one collaborative partner who could take national accountability for the provision and management of network services to all our sites. Only BT came close.
Value
Having handled 2.1 million flights in 2011 (an average of nearly 6,000 every day), NATS is nevertheless targeted with making efficiency improvements, while at the same time increasing capacity and meeting stretching service performance targets.
The BT agreement allows NATS to improve its capability while addressing its efficiency challenges. “The technology and its flexibility, along with the management and commercial aspects of the agreement, is a reflection of our longstanding relationship with NATS,” says David Wilson, Vice President for Global Defence and Security at BT Global Services. “Charging BT with the management of the network underpinning the safe and effective control of flights in the UK is testament to the strength of the collaboration between our two companies.”
An acid test for the new service will be the estimated 4,000 extra commercial and passenger flights that will need to be managed during the London 2012 Olympic and Paralympic Games. In meeting such demands, a dedicated BT service desk will act as the hub for network communication across the group. The new service allows the service desk staff to change connectivity profiles virtually on demand. “Different access speeds, all the way up to Gigabit Ethernet, mean we can tailor the service to meet our evolving needs,” says David Hawken.
Innovation and leading-edge technology can be taken for granted with BT, but equally important for NATS was an organisation that understood its business and could work collaboratively with its people to create imaginative answers to jointly-owned challenges.
“Close co-operation has enabled our teams to get to know each other, and has informed discussions about problems and solutions,” concludes David Hawken.
With much improved service and substantial operational savings we get a win/win result, proving that when two expert companies get together, great things can happen.
About
- Company
Established in 2001, NATS is the first part–privatised air navigation service provider. It manages commercial flights in transit across the UK, and into and out of 15 UK airports.
- Industry
Air traffic
- Location
UK
Related products and solutions
- Global SIP
- IP Connect