Utilities technology solutions

Utilities organisations need to keep essential services running while modernising infrastructure, strengthening cyber resilience and accelerating progress towards net zero. BT provides secure connectivity, cyber security and digital solutions that help energy, water and waste providers improve resilience, support field teams and operate more efficiently.

The challenges facing utilities

Across the utilities sector, net zero ambitions, electrification and grid modernisation are transforming energy networks, while environmental commitments, infrastructure renewal and growing public scrutiny are accelerating investment in smarter, more connected water operations.

Accelerating the transition to net zero

Utilities organisations are investing in cleaner energy, smarter networks and more sustainable ways of working while meeting increasingly ambitious environmental targets.

Protecting critical services from cyber threats

As operational technology and critical infrastructure become more connected, utilities organisations face growing cyber risks that can impact service continuity and public trust.

Tackling workforce and skills shortages

An ageing workforce and increasing demand for specialist skills are creating operational challenges across the industry and making it harder to maintain critical services.

Modernising ageing infrastructure

Legacy systems can limit efficiency, visibility and resilience. Utilities organisations need modern digital foundations that support future growth without disrupting essential services.

BT solutions for utilities

Keep essential services running, protect critical infrastructure and modernise your operations.

Whether you're managing energy, water or waste services, you need reliable networks, connected teams and secure systems to keep services running. BT helps you stay resilient, work more efficiently and make progress towards your sustainability goals.

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Improve operational resilience

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Improve operational resilience

Keep your critical operations connected and running.
From generation sites and treatment facilities to substations and control centres, uninterrupted service is essential. We help you improve visibility across critical operations, reduce disruption and maintain service continuity through resilient networks and secure communications.
Support a safer, more productive workforce

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Support a safer, more productive workforce

Give your frontline teams the tools they need to do their best work.
Your engineers and field workers need reliable connectivity, wherever they are. From lone-worker protection and mobile connectivity to remote support and digital workflows, we help your teams stay safe, collaborate more easily and respond faster to issues.
Protect your critical infrastructure

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Protect your critical infrastructure

Strengthen your security and reduce risk.
Cyber threats are constantly evolving, putting essential services and operational technology at risk. We help you improve cyber resilience with integrated security services and specialist expertise, giving you greater visibility and helping you stay compliant.
Make progress towards net zero

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Make progress towards net zero

Reduce emissions while improving efficiency.
Connected technologies, automation and data insights can help you use resources more effectively and modernise ageing infrastructure. We help you identify opportunities to reduce energy use, improve efficiency and support your long-term sustainability goals.

Why utilities organisations choose BT

Support for your most critical operations

Keeping essential services running depends on secure, resilient technology and a partner you can rely on.

For more than 70 years, we've helped organisations protect critical infrastructure and modernise essential services. From secure connectivity and cyber security to digital transformation and workforce solutions, we help you maintain service continuity, reduce risk and strengthen operational resilience.

  • 70 years supporting the UK's critical national infrastructure
  • More than 3,600 security specialists
  • The UK's best mobile network, through EE
  • Connectivity, security and digital expertise at national scale

Access to leading technology and expertise

Solve complex challenges with the right technology, backed by proven expertise.

Whether you're modernising infrastructure, improving cyber resilience or supporting field engineers, you need solutions that work together seamlessly.

That's why we combine our own expertise with leading technology partners, including Microsoft, TeamViewer Frontline and PeopleSafe. Together, we help you connect teams, improve operational performance and accelerate change across your organisation.

  • Featured partners

    microsoft
    team viewer
    ps logo

Explore how we're helping utilities transform

Utilities providers are finding new ways to modernise infrastructure, support field teams and keep essential services running.

See how organisations are using BT to connect critical assets, improve workforce productivity, strengthen resilience and deliver better outcomes for customers.

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Northumbrian Water

Northumbrian Water

We’re helping Northumbrian Water improve their network performance by installing Internet of Things (IoT) smart meters within their network.
Critical Communications

Critical Communications

Our Critical Communications portfolio delivers secure resilient capabilities that keep people, systems and data connected even in the most demanding environments.
Scottish Water case study

Scottish Water case study

Discover how BT is helping Scottish Water strengthen the resilience and security of the critical infrastructure that supports millions of homes and businesses across Scotland.

Insights for utilities organisations

Explore the trends, technologies and challenges shaping the future of utilities.

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Why connectivity is now critical infrastructure

Why connectivity is now critical infrastructure

Explore how secure, resilient connectivity supports operational performance, service continuity and innovation across utilities.
Accelerating the transition to net zero

Accelerating the transition to net zero

Discover how digital technology and data-driven operations are helping utilities organisations improve efficiency and reduce emissions.
Utilities case studies

Utilities case studies

Explore expert guidance, customer stories and industry insights on the challenges shaping the future of the utilities industry.
Prioritised connectivity for UK Power Networks

Prioritised connectivity for UK Power Networks

Discover how we help UK Power Networks strengthen operational resilience with prioritised mobile communications, keeping key field staff connected when networks are congested.
Meet Our Utilities leader

Darren Buttrick

Darren buttrick

Industries Sales Director - BT Business

Darren Buttrick is Sales Director for Private Sector Industries, Media, Tech & Comms at BT Business. In his role, Darren is responsible for driving growth, developing innovation and delivering thought leadership expertise across Transport, Manufacturing, Freight & Logistics, Construction & Utilities and Media, Technology & Comms sectors. Darren is focused on strengthening customer relationships and becoming a strategic partner to enable our customers’ digital transformation and business objectives.

Would you like to speak to an expert?

Arrange a call with our team to find out more, get a quote and tailor a solution to your needs.