To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.
Once you’ve completed the required setup steps for Operator Connect, you can also set up optional calling features in Microsoft Teams.
You can learn more about the key calling features in our handy YouTube video:
For more information on each feature and setup support, see the relevant Microsoft guidance linked below.
Optional calling features
Music on Hold
Play audio for callers when they are placed on hold.
Learn more about Music on Hold
Call Forwarding and Simultaneous Ring
Send calls to another number or ring multiple devices at the same time.
Learn more about Call Forwarding and Simultaneous Ring
Call Recording
Record calls for compliance, training, or review, with options for transcription and translation.
Learn more about Call Recording
Call History
View details of past calls, including duration, participants, and PSTN usage.
Learn more about the Call History feature
Voicemail
Set up and manage voicemail, greetings, and message settings.
Learn more about voicemail management
Blocking or allowing certain callers
Control which phone numbers can reach you by blocking or allowing specific callers.
Learn more about blocking or allowing certain callers
Call Delegation
Let someone else make and receive calls on your behalf.
Learn more about Call Delegation
Caller ID
Control what number or name is shown when you make calls.
Call Hold and Resume
Put calls on hold and switch between active calls.
Learn more about Call Hold and Resume
Call Transfer
Transfer a call to another person or number.
Learn more about the Call Transfer feature
Call Groups
Set up a group of people to receive your calls.
Device Switching
Move calls between devices – for example, from mobile to desktop.
Learn more about Device Switching
Busy on Busy
Control what happens when a user is already on a call.
Learn more about the Busy on Busy feature
Learn about all the Microsoft Teams calling features
For a full list of calling features, check out the full calling features guide on Microsoft’s website.