Music on Hold in Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

Music on Hold plays audio to callers when they are placed on hold. This helps reassure callers that their call is still connected while they wait.

What Music on Hold allows you to do

Music on Hold allows you to:

• Play music automatically when a call is placed on hold.
• Upload custom audio files for callers to hear.
• Choose whether to use default or custom music.
• Apply music on hold settings across users and call scenarios.

When to use Music on Hold

Music on Hold can be useful when:

• A call is placed on hold during a one-to-one PSTN call.
• A caller is waiting in certain call handling scenarios, such as call queues.
• You want callers to hear audio instead of silence while they wait.

How to configure Music on Hold

Please see Microsoft’s guidance on Configuring Music on Hold in Microsoft Teams.