Operator Connect gives your business a simple way to make and receive calls directly in Microsoft Teams. We offer three Operator Connect packages – Basic, Standard, and Pro.
Learn more about their features to help you decide which option is best for your business.
Deciding which package is best
Choosing the right package ensures your business has the calling features and support it needs. To help you decide, you might want to consider:
Your business size Smaller organisations may find the Basic package suitable, while larger organisations or those with higher call volumes may benefit from the inclusive minutes in the Standard or Pro packages.
Your calling requirements If your team makes regular calls within your country, the Standard package covers these within the monthly price. For businesses with international calling needs, the Pro package includes international minutes too.
Your budget Each package is priced differently, so you can choose the one that fits your budget while still meeting your communication needs.
Features of our Operator Connect packages
Below is a breakdown of what’s included in each package.
Package features
| Feature | Basic | Standard | Pro |
| 24/7 support | ✓ | ✓ | ✓ |
| Proactive call quality monitoring | ✓ | ✓ | ✓ |
| End user adoption training | ✓ | ✓ | ✓ |
| Voice channel | ✓ | ✓ | ✓ |
| Phone number | ✓ | ✓ | ✓ |
| Domestic calls included | – | ✓ | ✓ |
| International calls included | – | – | ✓ |
Find out more about Operator Connect packages and pricing.
Fast to set up, easy to manage
If your business already uses Microsoft Teams, you can get Operator Connect up and running quickly. It’s even faster if you choose to use new numbers.
Admins can also easily manage number assignments, call features and emergency locations directly in the Teams Admin Centre.
Why choose BT for Operator Connect?
Sustainability Our network runs on 100% renewable electricity, and our cloud calling solutions are up to 95% more energy efficient than on site systems.
Security and compliance We help you stay compliant with in country regulations, while our dedicated teams protect your business from cyber threats.
Experts in transformation With over 30 years of experience, we’ll support you through every step of your move to cloud calling.
Your needs met We offer a wide range of digital workplace solutions, giving you a complete, cloud first collaboration experience.
Learn more about Operator Connect packages for Microsoft Teams voice calling.