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Call Recording in Operator Connect | BT Business
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Call Recording in Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

Call Recording lets you record conversations in Microsoft Teams so they can be reviewed later. This can help with training, monitoring, and keeping records of important calls.

What Call Recording allows you to do

Call Recording allows you to:

  • Record calls between participants
  • Capture audio, video, and screen sharing during a call
  • Store recordings so they can be accessed later
  • Use recordings for training, monitoring, or compliance purposes

When to use Call recording

Call Recording can be useful when:

  • You need to keep a record of important conversations
  • You want to use recordings for training or quality assurance
  • You need to support legal or regulatory compliance requirements

How to configure Call Recording

Please see Microsoft’s guidance on configuring Call Recording in Microsoft Teams.

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