When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running.

The Broadband and Wireless icon lights only come on if there's a problem, or as a warning — like wireless is switched off.

Hub start-up light sequence

Light status	What it means	What to do
Power light is red	Hub has failed to start up properly.	Turn your Hub on and off using the power button and wait a moment. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. If it's still red your Hub might be faulty. Use the Contact us link at the bottom of the page to get in touch.
Power light is orange	There's a problem connecting to the internet.	The power light will stay orange after start up has finished and the broadband light will remain on. Check the broadband lights status section in this table.
Power light is blue	The Hub is working fine.	No action required.
Power light is blue, but you can't connect to the internet	Check you're connected with the correct username in the Hub manager.	Open your web browser and visit http://btbusinesshub.home/ Under the Home tab check it shows as connected in the My Services section. If it's disconnected, click connect.
Power light is green	Self-test is in progress.
Power light is off	The power is off.	Check the power supply and that your Hub is turned on.

Broadband light

Broadband light is orange

Broadband light is orange

Hub is connected to broadband but can't connect to the Internet.

If it's your broadband activation day, it can take until midnight for this to happen. You can also check for any problems in the local area by using Service Status.

Broadband light is red

Broadband light is red

Your broadband username or password is wrong, and your Hub can't connect.

Find your broadband network login details

You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds.

Broadband light is flashing red

Broadband light is flashing red

Your Hub can't connect to your broadband line.

Check all of your cables are plugged in correctly. Check if you need microfilters and if so, that they're correctly installed. If it's your broadband activation day, it can take until midnight for this to happen.

Wireless light

Wireless light is red	Wireless security is switched off for one or both wireless channels.	Wireless is switched off for either 2.4GHz or 5GHZ bands or both. You can switch it on via the Hub Manager.
Wireless light is flashing orange	The Hub is attempting to connect to a device via WPS.	Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Your Hub will return to normal mode after a few minutes.
Wireless light is orange	Wireless is switched off either for the 2.4GHz or 5GHz bands or both.	You can switch it back on again via the Hub Manager.
Wireless light is off	Everything's working normally.	No action required.

What do the lights mean on my BT Business Hub?

Business Smart Hub 3

Business Smart Hub 2

Business Smart Hub 1

BT Business Hub 5

BT Business Hub 3

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Additional support