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What the Smart Hub 2 lights mean | BT Business
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Your BT Business Smart Hub 2 guide

Find our tips to get the most from your BT Business Smart Hub 2, from setting it up to fixing problems, you’re in the right place.

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What the Smart Hub 2 lights mean

When you first plug in your hub, it'll take about four minutes to synchronise. The lights will appear in this order:

Start up sequence of hub - green, flashing orange, solid orange, blue

Green light
Green light
Your hub's starting up
Leave your hub to start up, it should take approximately 60 seconds to fully turn on before it attempts to connect.
Flashing orange
Flashing orange light
Your hub's connecting to broadband
Give it at least three minutes to connect. The light will turn blue when your hub is ready.
Solid orange
orange light
Your hub's working but isn't connected to the internet
Connect a device, open a new web browser window and follow the help wizard to get connected.

Or your Router is in bridge mode. This happens if you've turned your Smart Hub 2 into a modem and you're using another device to get connected.
Solid blue
Blue light
Your hub's working and is connected to the internet
If you can't get online, it might be your device. Try switching your device off and on.
Solid red
red light
There’s a problem somewhere
Turn your hub off and on again. If the light still doesn't turn blue, use a paper clip to press your hub’s factory reset button.
Solid purple
Purple light
Your hub's connected to 4G using Hybrid Connect
Your broadband is down but you can continue to use the internet.
Flashing purple
Flashing Purple light
Your hub's working but the broadband cable isn't connected
Check if the broadband cable and filter (if you’re using one) are plugged in correctly.
No light
No light on the SmartHub 2
The power is off or the lights have been turned off
Check the hub is plugged in, switched on and its lights haven't been turned off in the Hub Manager.

WPS button flashing
WPS button flashing
If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn't connect – wait a couple of minutes and try again.
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