We’ve got different BT broadband speed tests for our different hubs. So first we need to know which hub you’ve got. Find out your hub.
Test speed for BT Business Smart Hub 2 and Smart Hub
BT broadband speed test on app
You’ll need to download and register for the BT Business app.
- Open the app and log in.
- At the bottom of the home screen select More.
- Now select Broadband speed test.
- Follow the instructions to test your speed (this can take up to three minutes).
For the most accurate results, make sure your hub displays a blue light and avoid using other devices.
Not sure what the lights on your Smart Hub mean? What your hub lights mean.
BT broadband speed test in My Account
- Sign in to My Account.
- In Manage your services, select Hubs, wi-fi & 4G Assure.
- Select the broadband you want to test.
- In the Broadband status panel, select Test broadband speed.
- Follow the instructions to test your speed (this can take up to three minutes).
For the most accurate results, make sure your Hub displays a blue light and avoid using other devices.
Not sure what the lights on your Smart Hub mean? What your hub lights mean.
Test broadband speed for other hubs
BT broadband speed test using a different checker
Don’t have a Smart Hub 2 or a Smart Hub? Test your broadband speed using the BT Wholesale speed tester.
- Connect your device to your hub using an Ethernet cable.
- Make sure nobody else is using your network while the test is running.
- Close down all of your applications so you only have one browser window open.
- In the open window open the BT Wholesale speed tester.
- Run through the on-screen check list.
- Select Yes to confirm you've completed all the steps.
- Select Go to run the test.
You'll get your speed test results after a few minutes, with comments about the test and links to further information. Because internet speed can vary, your result is a snapshot of the speed at the time you run the test.
Support after your BT broadband speed test
Is your broadband speed slower than expected? Try moving your hub to get a faster connection. Find out how to fix slow broadband and wi-fi speeds.
If you’ve tried our speed tips and your broadband’s still slower than expected, report a fault online and we’ll put things right for you.
What can affect my broadband speed?
Your broadband speed can depend on many factors, including:
- Line quality.
- Distance between your broadband or fibre socket and the green street cabinet.
- Distance of the cabinet to your local telephone exchange.
- Your hub age and type.
- Correct installation of any broadband micro-filters.
- Time of day – especially peak times when there are many users on the network.
- Lots of people on the same website at the same time.
- Lots of people using wi-fi at the same time.
- Ping latency and packet loss.