User adoption services
We’ll support you and your people to get off to a great start with your new digital services from BT.
We’ll support you and your people to get off to a great start with your new digital services from BT.
Our proven methodology
We use digital technology to engage with your people and work towards embedding a continuous adoption culture.
Why users can trust BT’s user adoption services
We’re a dedicated service adoption practice – we’re not just bolted on to a customer success or project manager role. That means we’ve got the expertise to help you succeed.
I'm excited by BT's approach to adoption with product and service delivery, it is exactly what businesses across the globe should be doing. BT is taking an important approach to true user satisfaction which is going to become more important with Copilot and other generative AI.
Read our customer success stories
FAQs
What is user adoption?
User adoption is the journey your people go on when they start using your new digital service. It helps them understand the value of their new service, how to use it, get the most out of it, and continue to use it.
Why should I consider user adoption services?
It’s important your people get up to speed and start using the service you’ve deployed. Achieving maximum usage of the service will lead to faster and sustained business value from your investment.
How do I get my users to adopt?
By creating clear goals, providing education, reducing obstacles, and having an achievable project plan. Plus, you need a partner you can trust – an expert in user adoption to provide you with essential training support.
What are user adoption metrics?
By using online tools you can successfully measure usage and adoption through detailed analytics.
What factors affect user adoption?
Many factors affect adoption of a new service – common ones are education, communication, and coaching. A lack of any of these can have a negative impact on your adoption rates.