We’ll support you and your people to get off to a great start with your new digital services from BT.
We’ll support you and your people to get off to a great start with your new digital services from BT.
Putting your people first
Putting your people first
Whether you’re a small-medium business or a global multinational, you need a cohesive plan in place to demonstrate the benefits of new services to your people.
But achieving behaviour change can be time-consuming and challenging. To help, we’ve built user adoption and training support into our service delivery.
Fast adoption
We focus on equipping you to build a positive, sustainable, and secure experience that encourages your people to use the full functionality of your new digital services.
A tailored experience
Because learning styles vary, we offer different grades of adoption to fit how users want to learn, including quick start guides, training videos, e-learning courses and live sessions.
Seamless integration
With our adoption support we’ll make it easy for you to embed our digital services into your organisation’s work culture, allowing you to focus on what you do best for your customers.
Fast adoption
We focus on equipping you to build a positive, sustainable, and secure experience that encourages your people to use the full functionality of your new digital services.
A tailored experience
Because learning styles vary, we offer different grades of adoption to fit how users want to learn, including quick start guides, training videos, e-learning courses and live sessions.
Seamless integration
With our adoption support we’ll make it easy for you to embed our digital services into your organisation’s work culture, allowing you to focus on what you do best for your customers.
Our proven methodology
We use digital technology to engage with your people and work towards embedding a continuous adoption culture.
Identify the change
Advice from specialists.
Educate with training
Quick guides, plus live training.
Drive awareness
Launch communications kit.
Continuously learn
Best practice on new features.
Identify the change
Advice from specialists.
Educate with training
Quick guides, plus live training.
Drive awareness
Launch communications kit.
Continuously learn
Best practice on new features.
Leverage analytics to drive user experience and adoption
Leverage analytics to drive user experience and adoption
Technology, organisations, projects and most importantly people vary significantly. That’s why we’ve developed different services depending on your needs.
Digital adoption
Access to online expert advice, adoption assets, training videos, and guides.
Specialist-led
Support from a named specialist, recommendations to launch, adoption assets, training videos, and guides.
Change management
Extensive support from user adoption specialist with tailored adoption assets and training.
We’re a dedicated service adoption practice – we’re not just bolted on to a customer success or project manager role. That means we’ve got the expertise to help you succeed.
You’ll be in good hands
We’re certified adoption and training specialists who’re experts on the solutions and driving people engagement.
Choose the right level
We offer different service delivery levels to suit varied projects and organisation cultures.
Training you can trust
Our highly rated framework is recognised by analysts, customers, and partners like Cisco, Microsoft, Zoom, and Poly.
Always evolving
We use the very latest digital technology, analytics, change management, and learning style practices.
You’ll be in good hands
We’re certified adoption and training specialists who’re experts on the solutions and driving people engagement.
Choose the right level
We offer different service delivery levels to suit varied projects and organisation cultures.
Training you can trust
Our highly rated framework is recognised by analysts, customers, and partners like Cisco, Microsoft, Zoom, and Poly.
Always evolving
We use the very latest digital technology, analytics, change management, and learning style practices.
I'm excited by BT's approach to adoption with product and service delivery, it is exactly what businesses across the globe should be doing. BT is taking an important approach to true user satisfaction which is going to become more important with Copilot and other generative AI.
Karuana Gatimu,Principal Manager and Global Adoption Specialist at Microsoft 365
User adoption is the journey your people go on when they start using your new digital service. It helps them understand the value of their new service, how to use it, get the most out of it, and continue to use it.
Why should I consider user adoption services?
It’s important your people get up to speed and start using the service you’ve deployed. Achieving maximum usage of the service will lead to faster and sustained business value from your investment.
How do I get my users to adopt?
By creating clear goals, providing education, reducing obstacles, and having an achievable project plan. Plus, you need a partner you can trust – an expert in user adoption to provide you with essential training support.
What are user adoption metrics?
By using online tools you can successfully measure usage and adoption through detailed analytics.
What factors affect user adoption?
Many factors affect adoption of a new service – common ones are education, communication, and coaching. A lack of any of these can have a negative impact on your adoption rates.
