woman standing in an office

Smart Messaging for meaningful content

Transform your customer experience with tailored content, seamless systems integration and real-time reporting – all in one place.

Transform your customer experience with tailored content, seamless systems integration and real-time reporting – all in one place.

Protecting the human experience in a digital world

Our digital report illustrates that digital channels are not always working well for all customers.

Read our digital report

What is Rich Business Messaging (RBM)? 

Evolve your messaging services to give your customers a more reliable, conversational and actionable experience with Rich Business Messaging.  

Learn more about RBM

Why choose BT for customer contact

Innovative

Engage with your customers in new and existing ways with our rich communication channels. We partner with market-leading messaging platforms so that your business can benefit from the latest technology. 

Secure

Keep your business safe with guidance and advice from our dedicated team of SMS security professionals. We proactively work with a wide range of organisations such as the UK’s National Cyber Security Centre to protect your business and your customers.  

Reliable

Make sure your messages always land and benefit from our network speed and reliability. Powered through the EE network, voted the No.1 mobile network for the UK.

Data compliant

You’re in safe hands – BT Smart Messaging is trusted by global organisations to deliver critical communications in regulated environments. Compliance with data protection is built in for peace of mind.   

Innovative

Engage with your customers in new and existing ways with our rich communication channels. We partner with market-leading messaging platforms so that your business can benefit from the latest technology. 

Secure

Keep your business safe with guidance and advice from our dedicated team of SMS security professionals. We proactively work with a wide range of organisations such as the UK’s National Cyber Security Centre to protect your business and your customers.  

Reliable

Make sure your messages always land and benefit from our network speed and reliability. Powered through the EE network, voted the No.1 mobile network for the UK.

Data compliant

You’re in safe hands – BT Smart Messaging is trusted by global organisations to deliver critical communications in regulated environments. Compliance with data protection is built in for peace of mind.