Optimise Cloud Contact
Deliver a superior customer experience.
Available in the cloud or on-site, our cloud contact centre solutions inform better operational decisions, increase productivity and improve customer experience.
Deliver a superior customer experience.
Available in the cloud or on-site, our cloud contact centre solutions inform better operational decisions, increase productivity and improve customer experience.
Data-driven customer care
Data-driven customer care
Improve your contact centre performance and deliver a superior customer experience.
- Using data insights, we can help to identify existing inefficiencies, understand root causes and take corrective action.
Be more efficient
- Resolving disputes can be time-consuming and costly. Optimise Cloud Contact can help get your customers through to the right people the first time.
Increase first call resolution
- Choosing a cloud-based solution means no on-site hardware or software maintenance – leaving you more time to focus on really adding value to your customers.
Simple maintenance
- Using data insights, we can help to identify existing inefficiencies, understand root causes and take corrective action.
Be more efficient
- Resolving disputes can be time-consuming and costly. Optimise Cloud Contact can help get your customers through to the right people the first time.
Increase first call resolution
- Choosing a cloud-based solution means no on-site hardware or software maintenance – leaving you more time to focus on really adding value to your customers.
Simple maintenance
Why choose BT for cloud contact solutions
To transform your contact centre, you need to choose a partner you can trust. We’ve established over 4,000 contact centres with more than 60,000 agents globally.
Unrivalled expertise
Our cloud contact solutions deliver five million calls and 500,000 messages in 120 countries monthly – so we know what to expect.
Premium partnerships
Our ecosystem of market-leading partners brings everything together to deliver seamless integrations across your day-to-day applications, contact centre and unified communications.
Global reach
Optimise Cloud Contact serves global customers spanning the UK, Europe, the Middle East, Africa and the Americas, working with businesses of all sizes, across many industries.
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