Designed to meet the unique needs of every contact centre, Optimise Cloud Contact delivers a fully integrated and customised experience that adapts to your operational goals, regulatory requirements and customer expectations.
With Optimise Cloud Contact, you can use the power of Verint’s Cloud CX Automation Platform to boost performance, reduce costs and elevate customer experience at scale.
Turn data into decisions
Leverage advanced analytics to uncover trends, measure sentiment, and drive smarter business outcomes.
Simplify platform management
Unlock the full potential of your solution without the operational burden by leveraging our fully managed service options.
Unify engagement statistics
Centralise and standardise customer data from across all platforms for easy export, analysis, and action.
Workforce management and optimisation with Optimise Cloud Contact
Empower your contact centre and back-office teams with a smart, automated workforce management solution that adapts to how and where your people work. Whether in-office, remote, or hybrid, our workforce management platform helps you forecast demand, schedule efficiently, and engage employees with tools that give them control and flexibility.
Deliver exceptional customer experiences by ensuring the right people are in the right place at the right time. With AI-driven forecasting, multi-skill scheduling, real-time adherence tracking, and mobile access, you can boost productivity, reduce costs, and create a more empowered, motivated workforce.
Get early insights into customer behaviour
Read the Optimise Cloud Contact report
Discover our in-depth report on Optimise Cloud Contact, a contact centre solution powered by Verint Cloud and delivered with BT’s expertise. With Optimise Cloud Contact, you can lower costs and maximise efficiency while delivering a seamless contact centre experience.
Is your contact centre sustainability reporting as accurate as it needs to be? Net zero progress must be comprehensively reported for credibility, so contact centre operators need appropriate reporting for their cloud-based private data centre services.
To transform your contact centre, you need to choose a partner you can trust. We’ve established over 4,000 contact centres with more than 60,000 agents globally.
Unrivalled expertise
Our cloud contact solutions deliver five million calls and 500,000 messages in 120 countries monthly – so we know what to expect.
Premium partnerships
Our ecosystem of market-leading partners brings everything together to deliver seamless integrations across your day-to-day applications, contact centre and unified communications.
Global reach
Optimise Cloud Contact serves global customers spanning the UK, Europe, the Middle East, Africa and the Americas, working with businesses of all sizes, across many industries.
Discover how to stay ahead of the competition with a unified contact centre solution that gives your agents and your customers an unrivalled experience across channels.
