Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
To stay ahead of the competition, you need a unified contact centre solution that delivers a smooth and personalised experience across multiple channels.
BT’s network capabilities mean no global location is too hard to connect. We have experience handling bespoke in-country requirements all over the world.
BT offers a truly safe pair of hands and strong architecting and design, having refined an enhanced hybrid delivery model, over 200+ migrations. BT actively manages over 150k agents on cloud globally.
Realising the benefits of integrated workflows and greater automation requires a partner like BT who can get key digital business tools talking to each other safely and securely.
Net-zero progress must be comprehensively reported for credibility. Do you have the tools to measure your total carbon footprint?
A large insurance company wanted to roll out a new cloud contact centre. They needed help from someone who understood their business, as well as their people.
A cloud contact centre is a contact centre solution where everything – from the infrastructure to the software and services – is hosted and delivered over the internet. Often it’s subscription-based, which means you can scale up or down, depending on your needs.
A hosted contact centre sometimes also has cloud elements to it, like remote access. But often, it’s an on-premises contact centre with data stored on physical servers.
Yes. It supports multiple types of integration and can connect to business systems in a number of different ways – using market-leading APIs.
It easily integrates with your customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, databases, enterprise data repositories, enterprise service buses, and other backend systems.
Trust us to manage your day-to-day – leaving you to focus on the big stuff.
Delivering expert knowledge, insight and skills to accelerate and optimise your digital transformation.
Improve customer service and reduce costs with our global inbound voice network.
