Genesys Cloud contact centre
Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
BT and Genesys: Future-ready customer
experience platform
Genesys Contact: what you can expect
A better customer experience
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Work smarter – not harder
With easy scalability, you’ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you’ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you’ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you’ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
Experience the smoothest transition to Genesys Cloud
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation’s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We’re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation’s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We’re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation’s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We’re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation’s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We’re a partner you can trust.
Future proof your business with access to innovation
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics – which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics – which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics – which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics – which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Leave migration and support to us
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
Discover stories of impact
ConnectivityOctober 21, 2025Read the logistics and courier service case study
Logistics And Courier Service Provider case study: Genesys Cloud contact centre
We've supported their seamless transition to a Genesys cloud-based contact centre, unlocking the power of omnichannel engagement and transforming how customers connect with the brand.
ConnectivityOctober 21, 2025Read the global airline case study
Global Airline case study: Genesys Cloud contact centre
Discover how a leading global airline partnered with BT and Genesys Cloud to transform customer experience by adopting an omnichannel contact centre strategy.
A UK telecom company case study
Learn how migration to Genesys Cloud streamlined telephone number transitions by business function, enhancing customer service and operational efficiency on an evergreen platform.
Why choose BT for customer contact
Building reliable customer experience
Gain expert insights on customer experience, workforce satisfaction, and digital transformation in this webinar series. Hosted by Leigh Hopwood, CEO of CCMA UK, these sessions feature expert insights and actionable strategies.