Deliver high-quality customer experience on a global scale. Harness the power of AI and the cloud to engage with customers on the channels they choose.
Deliver high-quality customer experience on a global scale. Harness the power of AI and the cloud to engage with customers on the channels they choose.
Choose a platform with true scalability
Choose a platform with true scalability
Our platform handles 2,500 customers across 120 countries, with more than three billion interactions every year.
Meet your customers where they are
Make it easy and convenient for your customers to contact you, using whatever channel is best for them.
Keep your team happy
With analytics your managers can optimise your contact centre strategy, keeping operations flowing smoothly and your team working productively.
Boost business efficiency
Streamline workflows with integrated CRM, workforce management and unified communications.
Meet your customers where they are
Make it easy and convenient for your customers to contact you, using whatever channel is best for them.
Keep your team happy
With analytics your managers can optimise your contact centre strategy, keeping operations flowing smoothly and your team working productively.
Boost business efficiency
Streamline workflows with integrated CRM, workforce management and unified communications.
Why choose BT for customer contact
We’re experts at contact centre transformation. We have over 25 years’ experience helping to migrate businesses like yours to the cloud.
Global presence
Our global presence means your contact centre can be almost anywhere, and your customers can use it from wherever they are.
User adoption services
We provide a user adoption and training program, so you can transition to your new service with confidence.
Single point of contact
If anything does go wrong, you’ll only ever have to come to us for support, with a simple and seamless SLA.
Security built-in
Have peace of mind when dealing with customer data. Trust our security accreditations and data compliance to keep you on top of regulations.
Global presence
Our global presence means your contact centre can be almost anywhere, and your customers can use it from wherever they are.
User adoption services
We provide a user adoption and training program, so you can transition to your new service with confidence.
Single point of contact
If anything does go wrong, you’ll only ever have to come to us for support, with a simple and seamless SLA.
Security built-in
Have peace of mind when dealing with customer data. Trust our security accreditations and data compliance to keep you on top of regulations.
FAQs
What is Five9?
Five9 is a cloud native provider of contact centres based in the US, with a footprint in over 120 countries across the world.
Can I use Five9 alongside our existing CRM?
Yes. We can fully integrate Five9 with existing CRM solutions like ServiceNow and Salesforce, to give you and your employees the experience you want. We can also fully integrate with Microsoft Teams and other unified communications platforms to allow seamless communication between the front and back offices.
How long will my contract be?
The minimum contract term for Five9 with BT is 12 months. You’ll be billed on a flexible pay monthly basis.
