Improve sales conversations, customer retention and satisfaction scores with Webex Contact Centre with BT.
Improve sales conversations, customer retention and satisfaction scores with Webex Contact Centre with BT.
Get in touch
Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday
Intelligent features, big data insight
Intelligent features, big data insight
Webex Contact Centre with BT supports a range of contact centre, omnichannel and artificial intelligence (AI) features to empower your remote agents to react more quickly and effectively.
These features will also improve performance, increase visibility and maximise business outcomes – all while reducing overall costs.
Predict customer needs
Big data and analytics mean you can automatically match customers with the best available agent.
Centralised management
Tailored dashboards increase your productivity and lower your total cost of ownership.
Always on
Built-in disaster recovery seamlessly redirects call centre traffic during emergencies.
Predict customer needs
Big data and analytics mean you can automatically match customers with the best available agent.
Centralised management
Tailored dashboards increase your productivity and lower your total cost of ownership.
Always on
Built-in disaster recovery seamlessly redirects call centre traffic during emergencies.
Built for a digital-first customer experience
Webex Contact Centre with BT lets your customers connect through their preferred channel – chat, text, social, email, or call.
Webex Contact Centre with BT lets your customers connect through their preferred channel – chat, text, social, email, or call.
Webex Contact Centre with BT lets your customers connect through their preferred channel – chat, text, social, email, or call.
Webex Contact Centre with BT lets your customers connect through their preferred channel – chat, text, social, email, or call.
Where the customer experience really is king
With Integrated Webex Experience Management, post-call surveys can be sent to your customers via text, email, or IVR to provide immediate feedback. Experience analytics reports will capture feedback trends and give you the insight needed to optimise your customer’s journey.
With Integrated Webex Experience Management, post-call surveys can be sent to your customers via text, email, or IVR to provide immediate feedback. Experience analytics reports will capture feedback trends and give you the insight needed to optimise your customer’s journey.
With Integrated Webex Experience Management, post-call surveys can be sent to your customers via text, email, or IVR to provide immediate feedback. Experience analytics reports will capture feedback trends and give you the insight needed to optimise your customer’s journey.
With Integrated Webex Experience Management, post-call surveys can be sent to your customers via text, email, or IVR to provide immediate feedback. Experience analytics reports will capture feedback trends and give you the insight needed to optimise your customer’s journey.
AI assistance and a user-optimised agent desktop
Simple to use, modern communication technologies keep you competitive and your customers and agents happy.
Simple to use, modern communication technologies keep you competitive and your customers and agents happy.
Simple to use, modern communication technologies keep you competitive and your customers and agents happy.
Simple to use, modern communication technologies keep you competitive and your customers and agents happy.
Round-the-clock support with AI voice and chat virtual agents
AI-powered voice and chat virtual agents give customers options for quick and easy self-service available 24/7 – with seamless handover to a live agent when required.
AI-powered voice and chat virtual agents give customers options for quick and easy self-service available 24/7 – with seamless handover to a live agent when required.
AI-powered voice and chat virtual agents give customers options for quick and easy self-service available 24/7 – with seamless handover to a live agent when required.
AI-powered voice and chat virtual agents give customers options for quick and easy self-service available 24/7 – with seamless handover to a live agent when required.
Improve efficiency with real-time dashboards and reports
Interactive exploratory and trend analysis allows you to cross-analyse customer interactions and agent activity with business and financial metrics. Understand and manage your contact centre to optimise for operational efficiency in new and innovative ways.
Interactive exploratory and trend analysis allows you to cross-analyse customer interactions and agent activity with business and financial metrics. Understand and manage your contact centre to optimise for operational efficiency in new and innovative ways.
Interactive exploratory and trend analysis allows you to cross-analyse customer interactions and agent activity with business and financial metrics. Understand and manage your contact centre to optimise for operational efficiency in new and innovative ways.
Interactive exploratory and trend analysis allows you to cross-analyse customer interactions and agent activity with business and financial metrics. Understand and manage your contact centre to optimise for operational efficiency in new and innovative ways.
Collaboration tools let agents and subject matter experts work together to optimise every engagement. Webex Calling and Meetings with BT work in complete harmony with Webex Contact Centre from BT, while Webex Control Hub integration provides a simple way to secure and manage all your Cisco collaboration applications.
Contact centres have never been more important. Cisco and BT understand the new business realities and are delivering new solutions and services to allow companies to thrive. Find out more by reading our Autonomous Customer whitepaper.
It’s not just the service that makes the difference, but who you choose it with.
Enhanced customer experience solutions
We’ll improve both the agent and customer experience with professional services to plan, implement and manage everything. We can integrate it with different channel types, including voice, email, webchat, messenger, SMS and social media.
Focus on innovation
We take in and test new technology so we can quickly make it available to our customers. From new digital channels to AI-based knowledge management and chatbot capabilities, we help keep our customers at the forefront of innovation.
We work sustainably
As part of our commitment to added value, we’ll help you stay on top of your environmental targets and achieve your net zero goals by tracking the carbon emissions of your cloud services for you.
Trusted by the world’s biggest companies
We can help you move to the cloud, transform your customer service and simplify your network. It’s why the world’s biggest companies use our services, platforms and partners to connect and protect what matters most.
Enhanced customer experience solutions
We’ll improve both the agent and customer experience with professional services to plan, implement and manage everything. We can integrate it with different channel types, including voice, email, webchat, messenger, SMS and social media.
Focus on innovation
We take in and test new technology so we can quickly make it available to our customers. From new digital channels to AI-based knowledge management and chatbot capabilities, we help keep our customers at the forefront of innovation.
We work sustainably
As part of our commitment to added value, we’ll help you stay on top of your environmental targets and achieve your net zero goals by tracking the carbon emissions of your cloud services for you.
Trusted by the world’s biggest companies
We can help you move to the cloud, transform your customer service and simplify your network. It’s why the world’s biggest companies use our services, platforms and partners to connect and protect what matters most.
Make your people feel like they’re part of a productive team. Give them the tools to work better together, whether they’re in the office, at home, or on the go.