man-on-the-phone

Webex contact centre with BT

Improve sales conversations, customer retention and satisfaction scores with Webex Contact Centre with BT. 

man-on-the-phone

Webex contact centre with BT

Improve sales conversations, customer retention and satisfaction scores with Webex Contact Centre with BT. 

Get in touch

Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday

Intelligent features, big data insight

Intelligent features, big data insight

Webex Contact Centre with BT supports a range of contact centre, omnichannel and artificial intelligence (AI) features to empower your remote agents to react more quickly and effectively.

These features will also improve performance, increase visibility and maximise business outcomes – all while reducing overall costs.

  • Predict customer needs

    Big data and analytics mean you can automatically match customers with the best available agent.
  • Centralised management

    Tailored dashboards increase your productivity and lower your total cost of ownership.
  • Always on

    Built-in disaster recovery seamlessly redirects call centre traffic during emergencies.
  • Predict customer needs

    Big data and analytics mean you can automatically match customers with the best available agent.
  • Centralised management

    Tailored dashboards increase your productivity and lower your total cost of ownership.
  • Always on

    Built-in disaster recovery seamlessly redirects call centre traffic during emergencies.

Why choose BT

It’s not just the service that makes the difference, but who you choose it with.

Enhanced customer experience solutions

We’ll improve both the agent and customer experience with professional services to plan, implement and manage everything. We can integrate it with different channel types, including voice, email, webchat, messenger, SMS and social media.

Focus on innovation

We take in and test new technology so we can quickly make it available to our customers. From new digital channels to AI-based knowledge management and chatbot capabilities, we help keep our customers at the forefront of innovation.

We work sustainably

As part of our commitment to added value, we’ll help you stay on top of your environmental targets and achieve your net zero goals by tracking the carbon emissions of your cloud services for you.

Trusted by the world’s biggest companies

We can help you move to the cloud, transform your customer service and simplify your network. It’s why the world’s biggest companies use our services, platforms and partners to connect and protect what matters most.

Enhanced customer experience solutions

We’ll improve both the agent and customer experience with professional services to plan, implement and manage everything. We can integrate it with different channel types, including voice, email, webchat, messenger, SMS and social media.

Focus on innovation

We take in and test new technology so we can quickly make it available to our customers. From new digital channels to AI-based knowledge management and chatbot capabilities, we help keep our customers at the forefront of innovation.

We work sustainably

As part of our commitment to added value, we’ll help you stay on top of your environmental targets and achieve your net zero goals by tracking the carbon emissions of your cloud services for you.

Trusted by the world’s biggest companies

We can help you move to the cloud, transform your customer service and simplify your network. It’s why the world’s biggest companies use our services, platforms and partners to connect and protect what matters most.