Increase engagement with Smart Messaging

Transform your customer experience with Smart Messaging. Seamless integration, tailored content, and real-time reporting – all in one place.

Increase engagement with Smart Messaging

Transform your customer experience with Smart Messaging. Seamless integration, tailored content, and real-time reporting – all in one place.

Right content. Right time. Right channel.

Right content. Right time. Right channel.

Use Smart Messaging to seamlessly manage two-way conversations with your customers across multiple channels, all through a single, cloud-based platform.

  • Increase customer engagement

    Send engaging content such as personalised videos and GIFs.
  • Achieve high response rates

    Use the right channels to speak to your customers at the right time.
  • Accelerate response times

    React to any incidents quickly and speed up response times.
  • Increase customer engagement

    Send engaging content such as personalised videos and GIFs.
  • Achieve high response rates

    Use the right channels to speak to your customers at the right time.
  • Accelerate response times

    React to any incidents quickly and speed up response times.

Personalised Video: more than just a video

Did you know that customers are 16 times more likely to click through when a video is personalised? By combining data and high-quality video, you can improve engagement and boost sales. Calls to action in personalised videos boast an average conversion rate of 42% – and we can help you discover the benefits of tailored, targeted video messaging that sticks strictly to data protection regulations.

RCS Business Messaging (RBM)

Create two-way engagement with branded, interactive messages that land directly in your customer’s default messaging inbox. Transform existing use cases and utilise RBM to deliver effective and sophisticated marketing campaigns for brands. Results show conversion rates at up to 14x higher than traditional SMS campaigns alone.

Clinician-using-computer

Transform healthcare with Messaging

Messaging enables effective communication and collaboration with patients and colleagues, keeping the healthcare industry connected and transforming patient experience.

Why BT

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.