Increase engagement with Smart Messaging
Right content. Right time. Right channel.
Right content. Right time. Right channel.
Use Smart Messaging to seamlessly manage two-way conversations with your customers across multiple channels, all through a single, cloud-based platform.
- Send engaging content such as personalised videos and GIFs.
Increase customer engagement
- Use the right channels to speak to your customers at the right time.
Achieve high response rates
- React to any incidents quickly and speed up response times.
Accelerate response times
- Send engaging content such as personalised videos and GIFs.
Increase customer engagement
- Use the right channels to speak to your customers at the right time.
Achieve high response rates
- React to any incidents quickly and speed up response times.
Accelerate response times
Greater choice of channels
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Everything in one place
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Tailored content that works
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Real-time reporting
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Seamless integration and flexibility
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
Personalised Video: more than just a video
Did you know that customers are 16 times more likely to click through when a video is personalised? By combining data and high-quality video, you can improve engagement and boost sales. Calls to action in personalised videos boast an average conversion rate of 42% – and we can help you discover the benefits of tailored, targeted video messaging that sticks strictly to data protection regulations.
RCS Business Messaging (RBM)
Create two-way engagement with branded, interactive messages that land directly in your customer’s default messaging inbox. Transform existing use cases and utilise RBM to deliver effective and sophisticated marketing campaigns for brands. Results show conversion rates at up to 14x higher than traditional SMS campaigns alone.
Transform healthcare with Messaging
Messaging enables effective communication and collaboration with patients and colleagues, keeping the healthcare industry connected and transforming patient experience.
Supporting a charity to better serve its community
Read how we helped Bucks and Oxon 4x4 response group coordinate its volunteers using Smart Messaging.
Drive the conversation
Smart Messaging is the future-proof customer contact solution that drives conversations across every industry.
Why BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
