Smart Messaging Services for Large Business
Right content. Right time. Right channel.
Right content. Right time. Right channel.
Use Smart Messaging to seamlessly manage two-way conversations with your customers across multiple channels, all through a single, cloud-based platform.
- Send engaging content such as personalised videos and GIFs.
Increase customer engagement
- Use the right channels to speak to your customers at the right time.
Achieve high response rates
- React to any incidents quickly and speed up response times.
Accelerate response times
- Send engaging content such as personalised videos and GIFs.
Increase customer engagement
- Use the right channels to speak to your customers at the right time.
Achieve high response rates
- React to any incidents quickly and speed up response times.
Accelerate response times
Greater choice of channels
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Your customers use SMS, WhatsApp, Email, Facebook Messenger and Apple Messages for Business. You should, too. Deliver your messages to wherever your customers are.
Everything in one place
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Handle your messaging centrally through a single platform and API, using customisable reporting to understand how your messages are performing.
Tailored content that works
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Use customer data to deliver tailored content at the right time on the right channel. And with personalised video and RCS, you’ll reach a new level of customer engagement, all while sticking strictly to data protection regulations.
Real-time reporting
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Understand how well your messages are performing across each channel with a customisable dashboard. Choose time ranges, analyse volumes, and get the information you need to plan future campaigns and communications.
Seamless integration and flexibility
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
You can rapidly integrate Smart Messaging with your existing business systems, so it’s easy to get started straight away. Its flexibility lets you add new channels to contact your audience as they’re brought to market, helping you to navigate and future-proof the ever-changing world of messaging.
Unlock creativity with Personalised Video
Unlock unlimited creativity with Personalised Video, designed to foster strong customer relationships, increase engagement and improve conversions - whatever industry you work in.
Protecting human experience in a digital world
Customers are inclined towards a digital experience, but the reality isn’t living up to expectations. Discover how you can transform your customers’ experiences with Smart Messaging.
What is Rich Business Messaging (RBM)?
Evolve your messaging services to give your customers a more reliable, conversational and actionable experience.
Increasing customer engagement in retail
Reach customers in a different way with Smart Messaging, increasing productivity and driving better campaign results.
This retailer was able to achieve higher response rates with SMS than with email, as 98 per cent of texts are opened by their recipient compared to only 20 per cent of emails.
Drive the conversation
Smart Messaging is the future-proof customer contact solution that drives conversations across every industry.
Read how we helped Bucks and Oxon 4x4 response group coordinate its volunteers using Smart Messaging.
Why BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.You may also be interested in
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