Move up to
MiCloud CC

Manage your customer interactions more effectively and deliver an exceptional customer experience.

Move up to
MiCloud CC

Manage your customer interactions more effectively and deliver an exceptional customer experience.
Get in touch

Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday

Effortlessly help more customers

Effortlessly help more customers

MiCloud CC is a cost-effective way for you to build stronger relationships with more customers and boost your sales and customer satisfaction levels.

  • Exceed high expectations

    Handle more customer requests at speed, empowering your agents with the tools they need to resolve customer enquiries first time.
  • Respond from anywhere

    Empower your people with the latest cloud-based technology to work securely from anywhere.
  • Cut costs, increase standards

    Move your contact centre to one cloud solution and save time and money on servers and additional software.
  • Exceed high expectations

    Handle more customer requests at speed, empowering your agents with the tools they need to resolve customer enquiries first time.
  • Respond from anywhere

    Empower your people with the latest cloud-based technology to work securely from anywhere.
  • Cut costs, increase standards

    Move your contact centre to one cloud solution and save time and money on servers and additional software.

Better service for your customers

Hybrid working has left customer care teams struggling to meet their customer’s needs, affecting efficiency, business growth and operation costs. 

MiCloud CC is a single, powerful, easy-to-use platform that connects seamlessly with MiCloud UC to give your customers better, faster service. On their terms.

The real ROI of moving to a cloud contact centre

Richard Atherton, Senior Cloud Expert at BT, looks at some of the ways you can cut costs with cloud contact centres, while tackling some of the biggest concerns customers have about these contact centres.

Why BT

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.