MiCloud CC
Effortlessly help more customers
Effortlessly help more customers
MiCloud CC is a cost-effective way for you to build stronger relationships with more customers and boost your sales and customer satisfaction levels.
- Handle more customer requests at speed, empowering your agents with the tools they need to resolve customer enquiries first time.
Exceed high expectations
- Empower your people with the latest cloud-based technology to work securely from anywhere.
Respond from anywhere
- Move your contact centre to one cloud solution and save time and money on servers and additional software.
Cut costs, increase standards
- Handle more customer requests at speed, empowering your agents with the tools they need to resolve customer enquiries first time.
Exceed high expectations
- Empower your people with the latest cloud-based technology to work securely from anywhere.
Respond from anywhere
- Move your contact centre to one cloud solution and save time and money on servers and additional software.
Cut costs, increase standards
Better service for your customers
Hybrid working has left customer care teams struggling to meet their customer’s needs, affecting efficiency, business growth and operation costs.
MiCloud CC is a single, powerful, easy-to-use platform that connects seamlessly with MiCloud UC to give your customers better, faster service. On their terms.
Hybrid-optimised contact centre
The browser-based user interface requires no software or equipment to be installed so your agents can easily work from anywhere in the world, on any device.
The browser-based user interface requires no software or equipment to be installed so your agents can easily work from anywhere in the world, on any device.
The browser-based user interface requires no software or equipment to be installed so your agents can easily work from anywhere in the world, on any device.
The browser-based user interface requires no software or equipment to be installed so your agents can easily work from anywhere in the world, on any device.
Improve first-contact resolution
Agents can collaborate instantaneously with experts to resolve customer enquiries on first contact, resulting in fewer interaction transfers and customer callbacks.
Agents can collaborate instantaneously with experts to resolve customer enquiries on first contact, resulting in fewer interaction transfers and customer callbacks.
Agents can collaborate instantaneously with experts to resolve customer enquiries on first contact, resulting in fewer interaction transfers and customer callbacks.
Agents can collaborate instantaneously with experts to resolve customer enquiries on first contact, resulting in fewer interaction transfers and customer callbacks.
Tackle your resource issues
By running contact centre software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of their individual location. It’s no wonder MiCloud CC sales are growing so fast.
By running contact centre software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of their individual location. It’s no wonder MiCloud CC sales are growing so fast.
By running contact centre software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of their individual location. It’s no wonder MiCloud CC sales are growing so fast.
By running contact centre software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of their individual location. It’s no wonder MiCloud CC sales are growing so fast.
Seamless integration
MiCloud CC Integrates seamlessly with existing CRM and ERP systems and you can easily add non-traditional channels such as WhatsApp, WebRTC video and IoT events into your workflows.
MiCloud CC Integrates seamlessly with existing CRM and ERP systems and you can easily add non-traditional channels such as WhatsApp, WebRTC video and IoT events into your workflows.
MiCloud CC Integrates seamlessly with existing CRM and ERP systems and you can easily add non-traditional channels such as WhatsApp, WebRTC video and IoT events into your workflows.
MiCloud CC Integrates seamlessly with existing CRM and ERP systems and you can easily add non-traditional channels such as WhatsApp, WebRTC video and IoT events into your workflows.
Cut costs and be efficient
You can do better things with your budget than spending it on a server or additional software. With everything you need integrated into MiCloud CC, you can deliver an exceptional customer experience while aligning costs with usage.
You can do better things with your budget than spending it on a server or additional software. With everything you need integrated into MiCloud CC, you can deliver an exceptional customer experience while aligning costs with usage.
You can do better things with your budget than spending it on a server or additional software. With everything you need integrated into MiCloud CC, you can deliver an exceptional customer experience while aligning costs with usage.
You can do better things with your budget than spending it on a server or additional software. With everything you need integrated into MiCloud CC, you can deliver an exceptional customer experience while aligning costs with usage.
Feel the power
MiCloud CC powers your people and your customers with the cloud.
The real ROI of moving to a cloud contact centre
Richard Atherton, Senior Cloud Expert at BT, looks at some of the ways you can cut costs with cloud contact centres, while tackling some of the biggest concerns customers have about these contact centres.
Why BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
