Empower customers with Genesys Cloud Contact Centre

Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Get in touch

Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday

Start your omnichannel cloud contact story

Start your omnichannel cloud contact story

Genesys Cloud Contact Centre provides enterprise-grade communication, collaboration, and contact centre management capabilities, on a global scale.

  • Improve your customer’s experience

    Empower your agents with the right information, tools and applications to maximise your customer interactions.
  • Support when you need it

    Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
  • Maximise your working capital

    You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.
  • Improve your customer’s experience

    Empower your agents with the right information, tools and applications to maximise your customer interactions.
  • Support when you need it

    Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
  • Maximise your working capital

    You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.

Dial into a digital future

Hybrid working has left customer care teams struggling to meet their customers' needs, affecting work efficiency, business growth and operation costs. We’ve teamed up with Genesys to deliver a complete, sustainable cloud contact centre solution that ensures the best customer journeys, while cutting the time and expense of adding channels, agents and locations.

Head into the cloud

Genesys Cloud Contact Centre is the future-proof solution that powers your people with the cloud.

The complete guide to Genesys Cloud CC

The what, why and how of moving your call centre to the cloud. Everything you need to know about Genesys Cloud Contact Centre.

Why BT

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You may also be interested in