Empower customers with Genesys Cloud Contact Centre
Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Start your omnichannel cloud contact story
Start your omnichannel cloud contact story
Genesys Cloud Contact Centre provides enterprise-grade communication, collaboration, and contact centre management capabilities, on a global scale.
- Empower your agents with the right information, tools and applications to maximise your customer interactions.
Improve your customer’s experience
- Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
Support when you need it
- You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.
Maximise your working capital
- Empower your agents with the right information, tools and applications to maximise your customer interactions.
Improve your customer’s experience
- Our support service is staffed 24/7 in the UK so whenever you and your hybrid workforce need us, we’ve got you covered.
Support when you need it
- You decide which agents require which channel, only paying for what you need and consolidating global communications costs onto a single platform.
Maximise your working capital
Hybrid efficient
Genesys Cloud Contact Centre empowers agents to work securely from anywhere. They just need a BT network connection, browser and phone.
Genesys Cloud Contact Centre empowers agents to work securely from anywhere. They just need a BT network connection, browser and phone.
Genesys Cloud Contact Centre empowers agents to work securely from anywhere. They just need a BT network connection, browser and phone.
Genesys Cloud Contact Centre empowers agents to work securely from anywhere. They just need a BT network connection, browser and phone.
Freedom of choice for customers
Customers can contact you any time, however they choose. BT Genesys Cloud Contact Centre delivers email, SMS, social media management, video and voice, messaging and collaborative browsing.
Customers can contact you any time, however they choose. BT Genesys Cloud Contact Centre delivers email, SMS, social media management, video and voice, messaging and collaborative browsing.
Customers can contact you any time, however they choose. BT Genesys Cloud Contact Centre delivers email, SMS, social media management, video and voice, messaging and collaborative browsing.
Customers can contact you any time, however they choose. BT Genesys Cloud Contact Centre delivers email, SMS, social media management, video and voice, messaging and collaborative browsing.
Automatically routes calls
Genesys Cloud Contact Centre technology automatically routes calls based on client identity to the best-placed agents with the right knowledge and skill sets.
Genesys Cloud Contact Centre technology automatically routes calls based on client identity to the best-placed agents with the right knowledge and skill sets.
Genesys Cloud Contact Centre technology automatically routes calls based on client identity to the best-placed agents with the right knowledge and skill sets.
Genesys Cloud Contact Centre technology automatically routes calls based on client identity to the best-placed agents with the right knowledge and skill sets.
Continuous reliability
Our network is resilient, secure and trusted by international businesses and government organisations.
Our network is resilient, secure and trusted by international businesses and government organisations.
Our network is resilient, secure and trusted by international businesses and government organisations.
Our network is resilient, secure and trusted by international businesses and government organisations.
Centralised management
With one unified desktop, agents can serve customers faster without constantly having to switch between screens and applications. Managers can track service levels and agent performance from one place using a single, intuitive interface.
With one unified desktop, agents can serve customers faster without constantly having to switch between screens and applications. Managers can track service levels and agent performance from one place using a single, intuitive interface.
With one unified desktop, agents can serve customers faster without constantly having to switch between screens and applications. Managers can track service levels and agent performance from one place using a single, intuitive interface.
With one unified desktop, agents can serve customers faster without constantly having to switch between screens and applications. Managers can track service levels and agent performance from one place using a single, intuitive interface.
Head into the cloud
Genesys Cloud Contact Centre is the future-proof solution that powers your people with the cloud.
Take a look at how Genesys Cloud contact centre is providing organisations with all of the must-haves of the new age public cloud contact centre solution.
Hear from industry-leading experts on how to make cloud migration simple, cost-effective and driving results.
The complete guide to Genesys Cloud CC
The what, why and how of moving your call centre to the cloud. Everything you need to know about Genesys Cloud Contact Centre.
Why BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.You may also be interested in
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