Contact Centre Next Generation

Improve your contact centre performance and deliver a superior customer experience with Contact Centre Next Generation.
Get in touch

Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday

Deliver a better customer experience

Deliver a better customer experience

Move your customer contact operations to the cloud with Contact Centre Next Generation and deliver a seamless, agile and feature-rich omnichannel customer experience.

  • Reduce risk and costs

    Significantly reduce risk, costs and delivery times with combined technology from leading vendors and our delivery experience.
  • Scale your operations

    Add agents in minutes, enter new markets and ramp up capability without tying up substantial capital investment.
  • Increase customer satisfaction

    Use intelligent contact routing technology to match customers with the agents best suited to handle their enquiry.
  • Reduce risk and costs

    Significantly reduce risk, costs and delivery times with combined technology from leading vendors and our delivery experience.
  • Scale your operations

    Add agents in minutes, enter new markets and ramp up capability without tying up substantial capital investment.
  • Increase customer satisfaction

    Use intelligent contact routing technology to match customers with the agents best suited to handle their enquiry.

An ‘out of the box’ cloud solution

Hybrid working and the rise of digital has left customer care teams struggling to meet their customers' needs, affecting work efficiency, business growth and operational costs. Contact Centre Next Generation is an ‘out of the box’ cloud solution that enables your agents, wherever they are, to respond quickly and effectively to your customers.

Contact Centre Next Generation solutions

Contact Centre Next Generation is the future-proof customer contact solution that powers your people.

The complete guide to Contact Centre Next Generation

The what, why and how of moving your call centre to the cloud. Everything you need to know about Contact Centre Next Generation.

Why BT

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

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