Improve your contact centre performance and deliver a superior customer experience with Contact Centre Next Generation.
Improve your contact centre performance and deliver a superior customer experience with Contact Centre Next Generation.
Get in touch
Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday
Deliver a better customer experience
Deliver a better customer experience
Move your customer contact operations to the cloud with Contact Centre Next Generation and deliver a seamless, agile and feature-rich omnichannel customer experience.
Reduce risk and costs
Significantly reduce risk, costs and delivery times with combined technology from leading vendors and our delivery experience.
Scale your operations
Add agents in minutes, enter new markets and ramp up capability without tying up substantial capital investment.
Increase customer satisfaction
Use intelligent contact routing technology to match customers with the agents best suited to handle their enquiry.
Reduce risk and costs
Significantly reduce risk, costs and delivery times with combined technology from leading vendors and our delivery experience.
Scale your operations
Add agents in minutes, enter new markets and ramp up capability without tying up substantial capital investment.
Increase customer satisfaction
Use intelligent contact routing technology to match customers with the agents best suited to handle their enquiry.
An ‘out of the box’ cloud solution
Hybrid working and the rise of digital has left customer care teams struggling to meet their customers' needs, affecting work efficiency, business growth and operational costs. Contact Centre Next Generation is an ‘out of the box’ cloud solution that enables your agents, wherever they are, to respond quickly and effectively to your customers.
Virtualise your contact centre
Cloud contact doesn’t need on-site infrastructure, nor are there any hardware constraints. Skills-based routing enables customers to be directed to the most relevant agent, regardless of where they are. And agents can be literally anywhere – at home or on the move – they just need a headset-equipped multimedia PC and an IP connection.
Cloud contact doesn’t need on-site infrastructure, nor are there any hardware constraints. Skills-based routing enables customers to be directed to the most relevant agent, regardless of where they are. And agents can be literally anywhere – at home or on the move – they just need a headset-equipped multimedia PC and an IP connection.
Cloud contact doesn’t need on-site infrastructure, nor are there any hardware constraints. Skills-based routing enables customers to be directed to the most relevant agent, regardless of where they are. And agents can be literally anywhere – at home or on the move – they just need a headset-equipped multimedia PC and an IP connection.
Cloud contact doesn’t need on-site infrastructure, nor are there any hardware constraints. Skills-based routing enables customers to be directed to the most relevant agent, regardless of where they are. And agents can be literally anywhere – at home or on the move – they just need a headset-equipped multimedia PC and an IP connection.
The latest technology
With Contact Centre Next Generation, we provide you with a technology roadmap so you know in advance any new applications will be delivered pre-tested and pre-integrated. It means you get a world-class, ‘evergreen’ contact centre with the very latest technology and no infrastructure or maintenance costs.
With Contact Centre Next Generation, we provide you with a technology roadmap so you know in advance any new applications will be delivered pre-tested and pre-integrated. It means you get a world-class, ‘evergreen’ contact centre with the very latest technology and no infrastructure or maintenance costs.
With Contact Centre Next Generation, we provide you with a technology roadmap so you know in advance any new applications will be delivered pre-tested and pre-integrated. It means you get a world-class, ‘evergreen’ contact centre with the very latest technology and no infrastructure or maintenance costs.
With Contact Centre Next Generation, we provide you with a technology roadmap so you know in advance any new applications will be delivered pre-tested and pre-integrated. It means you get a world-class, ‘evergreen’ contact centre with the very latest technology and no infrastructure or maintenance costs.
Customise your contact
Integrate digital access channels, such as email, voicemail, web chat, social messengers, intelligent virtual agents and callback into your call centres to make them truly omnichannel. And give customers the choice to communicate with you on their own terms.
Integrate digital access channels, such as email, voicemail, web chat, social messengers, intelligent virtual agents and callback into your call centres to make them truly omnichannel. And give customers the choice to communicate with you on their own terms.
Integrate digital access channels, such as email, voicemail, web chat, social messengers, intelligent virtual agents and callback into your call centres to make them truly omnichannel. And give customers the choice to communicate with you on their own terms.
Integrate digital access channels, such as email, voicemail, web chat, social messengers, intelligent virtual agents and callback into your call centres to make them truly omnichannel. And give customers the choice to communicate with you on their own terms.
Deliver a secure, resilient service
Contact Centre Next Generation uses our carrier-grade security and global network of data centres. As the platform is network-based it can be activated anywhere very quickly. Authorised contact centre managers can add new agents or amend call-routing rules in seconds, ensuring you maintain full service even if staff are unable to work – ideal for business continuity planning.
Contact Centre Next Generation uses our carrier-grade security and global network of data centres. As the platform is network-based it can be activated anywhere very quickly. Authorised contact centre managers can add new agents or amend call-routing rules in seconds, ensuring you maintain full service even if staff are unable to work – ideal for business continuity planning.
Contact Centre Next Generation uses our carrier-grade security and global network of data centres. As the platform is network-based it can be activated anywhere very quickly. Authorised contact centre managers can add new agents or amend call-routing rules in seconds, ensuring you maintain full service even if staff are unable to work – ideal for business continuity planning.
Contact Centre Next Generation uses our carrier-grade security and global network of data centres. As the platform is network-based it can be activated anywhere very quickly. Authorised contact centre managers can add new agents or amend call-routing rules in seconds, ensuring you maintain full service even if staff are unable to work – ideal for business continuity planning.
Increase visibility with dashboards
Our unified agent desktop integrates old and new applications and services and delivers rapid, high-quality information with a dashboard for all your reporting. Agents can manage different types of customer contact, while ensuring each contact is recorded and tracked across the entire organisation. This gives you a 360˚ view of each customer, which helps boost revenue through more effective cross-selling and up-selling.
Our unified agent desktop integrates old and new applications and services and delivers rapid, high-quality information with a dashboard for all your reporting. Agents can manage different types of customer contact, while ensuring each contact is recorded and tracked across the entire organisation. This gives you a 360˚ view of each customer, which helps boost revenue through more effective cross-selling and up-selling.
Our unified agent desktop integrates old and new applications and services and delivers rapid, high-quality information with a dashboard for all your reporting. Agents can manage different types of customer contact, while ensuring each contact is recorded and tracked across the entire organisation. This gives you a 360˚ view of each customer, which helps boost revenue through more effective cross-selling and up-selling.
Our unified agent desktop integrates old and new applications and services and delivers rapid, high-quality information with a dashboard for all your reporting. Agents can manage different types of customer contact, while ensuring each contact is recorded and tracked across the entire organisation. This gives you a 360˚ view of each customer, which helps boost revenue through more effective cross-selling and up-selling.
Contact Centre Next Generation solutions
Contact Centre Next Generation is the future-proof customer contact solution that powers your people.
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.
We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.
You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.
We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.
We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.
You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.
We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.