BT Optimise Cloud Contact, powered by Verint® Solutions
Optimise Cloud Contact delivers complete, compliant and actionable insights across various interactions to boost performance, reduce costs and elevate customer experience at scale.
Smarter engagement, seamless compliance, superior customer experience and actionable insights- all managed for you with Optimise Cloud Contact.
Optimise Cloud Contact delivers complete, compliant and actionable insights across various interactions to boost performance, reduce costs and elevate customer experience at scale.
Smarter engagement, seamless compliance, superior customer experience and actionable insights- all managed for you with Optimise Cloud Contact.
Data-driven customer experience solutions
Data-driven customer experience solutions
Designed to meet the unique needs of every contact centre, Optimise Cloud Contact delivers a fully integrated and customised experience that adapts to your operational goals, regulatory requirements and customer expectations.
With Optimise Cloud Contact, you can use the power of Verint’s Cloud CX Automation Platform to boost performance, reduce costs and elevate customer experience at scale.
Turn data into decisions
Leverage advanced analytics to uncover trends, measure sentiment, and drive smarter business outcomes.
Simplify platform management
Unlock the full potential of your solution without the operational burden by leveraging our fully managed service options.
Unify engagement statistics
Centralise and standardise customer data from across all platforms for easy export, analysis, and action.
Turn data into decisions
Leverage advanced analytics to uncover trends, measure sentiment, and drive smarter business outcomes.
Simplify platform management
Unlock the full potential of your solution without the operational burden by leveraging our fully managed service options.
Unify engagement statistics
Centralise and standardise customer data from across all platforms for easy export, analysis, and action.
Workforce management and optimisation with Optimise Cloud Contact
Empower your contact centre and back-office teams with a smart, automated workforce management solution that adapts to how and where your people work. Whether in-office, remote, or hybrid, our workforce management platform helps you forecast demand, schedule efficiently, and engage employees with tools that give them control and flexibility.
Deliver exceptional customer experiences by ensuring the right people are in the right place at the right time. With AI-driven forecasting, multi-skill scheduling, real-time adherence tracking, and mobile access, you can boost productivity, reduce costs, and create a more empowered, motivated workforce.
Workforce management and optimisation with Optimise Cloud Contact
Empower your contact centre and back-office teams with a smart, automated workforce management solution that adapts to how and where your people work. Whether in-office, remote, or hybrid, our workforce management platform helps you forecast demand, schedule efficiently, and engage employees with tools that give them control and flexibility.
Deliver exceptional customer experiences by ensuring the right people are in the right place at the right time. With AI-driven forecasting, multi-skill scheduling, real-time adherence tracking, and mobile access, you can boost productivity, reduce costs, and create a more empowered, motivated workforce.
Workforce management and optimisation with Optimise Cloud Contact
Empower your contact centre and back-office teams with a smart, automated workforce management solution that adapts to how and where your people work. Whether in-office, remote, or hybrid, our workforce management platform helps you forecast demand, schedule efficiently, and engage employees with tools that give them control and flexibility.
Deliver exceptional customer experiences by ensuring the right people are in the right place at the right time. With AI-driven forecasting, multi-skill scheduling, real-time adherence tracking, and mobile access, you can boost productivity, reduce costs, and create a more empowered, motivated workforce.
Workforce management and optimisation with Optimise Cloud Contact
Empower your contact centre and back-office teams with a smart, automated workforce management solution that adapts to how and where your people work. Whether in-office, remote, or hybrid, our workforce management platform helps you forecast demand, schedule efficiently, and engage employees with tools that give them control and flexibility.
Deliver exceptional customer experiences by ensuring the right people are in the right place at the right time. With AI-driven forecasting, multi-skill scheduling, real-time adherence tracking, and mobile access, you can boost productivity, reduce costs, and create a more empowered, motivated workforce.
Get early insights into customer behaviour
Enterprise recording and archiving
Capture and archive multichannel interactions including voice, video, chat, and more on a single, scalable platform. Enhance compliance, reduce liability, and gain visibility into customer and employee activity with passive screen recording and high-capacity performance.
Capture and archive multichannel interactions including voice, video, chat, and more on a single, scalable platform. Enhance compliance, reduce liability, and gain visibility into customer and employee activity with passive screen recording and high-capacity performance.
Capture and archive multichannel interactions including voice, video, chat, and more on a single, scalable platform. Enhance compliance, reduce liability, and gain visibility into customer and employee activity with passive screen recording and high-capacity performance.
Capture and archive multichannel interactions including voice, video, chat, and more on a single, scalable platform. Enhance compliance, reduce liability, and gain visibility into customer and employee activity with passive screen recording and high-capacity performance.
Quality management for smarter insights
Our quality anagement solution empowers your organisation to evaluate 100% of recorded voice and text interactions on business relevance, compliance, and customer impact.
With embedded analytics, automated scoring, coaching, and eLearning, you can surface critical insights, detect compliance risks early, and continuously improve employee performance. It’s a smarter, scalable way to drive better outcomes across your contact centre.
Our quality anagement solution empowers your organisation to evaluate 100% of recorded voice and text interactions on business relevance, compliance, and customer impact.
With embedded analytics, automated scoring, coaching, and eLearning, you can surface critical insights, detect compliance risks early, and continuously improve employee performance. It’s a smarter, scalable way to drive better outcomes across your contact centre.
Our quality anagement solution empowers your organisation to evaluate 100% of recorded voice and text interactions on business relevance, compliance, and customer impact.
With embedded analytics, automated scoring, coaching, and eLearning, you can surface critical insights, detect compliance risks early, and continuously improve employee performance. It’s a smarter, scalable way to drive better outcomes across your contact centre.
Our quality anagement solution empowers your organisation to evaluate 100% of recorded voice and text interactions on business relevance, compliance, and customer impact.
With embedded analytics, automated scoring, coaching, and eLearning, you can surface critical insights, detect compliance risks early, and continuously improve employee performance. It’s a smarter, scalable way to drive better outcomes across your contact centre.
Speech and text analytics
In today’s digital-first world, customer and employee interactions span a wide range of channels: from emails and web chats to phone calls and social media. To truly understand your audience and drive smarter decisions, you need more than just data, you need insight.
Verint’s Text Analytics™ and Verint’s Speech Analytics™ work together (as well as individually) to unlock the full voice of your customer and workforce. By extracting intelligence from both written and spoken interactions, these solutions empower your business to act faster, stay compliant, and deliver exceptional experiences.
In today’s digital-first world, customer and employee interactions span a wide range of channels: from emails and web chats to phone calls and social media. To truly understand your audience and drive smarter decisions, you need more than just data, you need insight.
Verint’s Text Analytics™ and Verint’s Speech Analytics™ work together (as well as individually) to unlock the full voice of your customer and workforce. By extracting intelligence from both written and spoken interactions, these solutions empower your business to act faster, stay compliant, and deliver exceptional experiences.
In today’s digital-first world, customer and employee interactions span a wide range of channels: from emails and web chats to phone calls and social media. To truly understand your audience and drive smarter decisions, you need more than just data, you need insight.
Verint’s Text Analytics™ and Verint’s Speech Analytics™ work together (as well as individually) to unlock the full voice of your customer and workforce. By extracting intelligence from both written and spoken interactions, these solutions empower your business to act faster, stay compliant, and deliver exceptional experiences.
In today’s digital-first world, customer and employee interactions span a wide range of channels: from emails and web chats to phone calls and social media. To truly understand your audience and drive smarter decisions, you need more than just data, you need insight.
Verint’s Text Analytics™ and Verint’s Speech Analytics™ work together (as well as individually) to unlock the full voice of your customer and workforce. By extracting intelligence from both written and spoken interactions, these solutions empower your business to act faster, stay compliant, and deliver exceptional experiences.
Transform customer experience through automation
Harness AI-powered tools and expert-managed services to optimize every interaction, across every channel. with Optimise Cloud Contact.
Today’s customers expect seamless, personalized support anytime, anywhere. To meet these expectations, leading organizations are turning to a unified suite of AI-powered solutions that work together to transform every interaction into a moment of impact.
Optimise Cloud Contact offers a powerful, AI-driven ecosystem that transforms how companies understand, support, and engage with customers while empowering employees and optimizing operations.
Harness AI-powered tools and expert-managed services to optimize every interaction, across every channel. with Optimise Cloud Contact.
Today’s customers expect seamless, personalized support anytime, anywhere. To meet these expectations, leading organizations are turning to a unified suite of AI-powered solutions that work together to transform every interaction into a moment of impact.
Optimise Cloud Contact offers a powerful, AI-driven ecosystem that transforms how companies understand, support, and engage with customers while empowering employees and optimizing operations.
Harness AI-powered tools and expert-managed services to optimize every interaction, across every channel. with Optimise Cloud Contact.
Today’s customers expect seamless, personalized support anytime, anywhere. To meet these expectations, leading organizations are turning to a unified suite of AI-powered solutions that work together to transform every interaction into a moment of impact.
Optimise Cloud Contact offers a powerful, AI-driven ecosystem that transforms how companies understand, support, and engage with customers while empowering employees and optimizing operations.
Harness AI-powered tools and expert-managed services to optimize every interaction, across every channel. with Optimise Cloud Contact.
Today’s customers expect seamless, personalized support anytime, anywhere. To meet these expectations, leading organizations are turning to a unified suite of AI-powered solutions that work together to transform every interaction into a moment of impact.
Optimise Cloud Contact offers a powerful, AI-driven ecosystem that transforms how companies understand, support, and engage with customers while empowering employees and optimizing operations.
The challenges of the future hybrid contact centre
How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together, and some are remote?
Is your contact centre sustainability reporting as accurate as it needs to be? Net zero progress must be comprehensively reported for credibility, so contact centre operators need appropriate reporting for their cloud-based private data centre services.
To transform your contact centre, you need to choose a partner you can trust. We’ve established over 4,000 contact centres with more than 60,000 agents globally.
Unrivalled expertise
Our cloud contact solutions deliver five million calls and 500,000 messages in 120 countries monthly – so we know what to expect.
Premium partnerships
Our ecosystem of market-leading partners brings everything together to deliver seamless integrations across your day-to-day applications, contact centre and unified communications.
Global reach
Optimise Cloud Contact serves global customers spanning the UK, Europe, the Middle East, Africa and the Americas, working with businesses of all sizes, across many industries.
Unrivalled expertise
Our cloud contact solutions deliver five million calls and 500,000 messages in 120 countries monthly – so we know what to expect.
Premium partnerships
Our ecosystem of market-leading partners brings everything together to deliver seamless integrations across your day-to-day applications, contact centre and unified communications.
Global reach
Optimise Cloud Contact serves global customers spanning the UK, Europe, the Middle East, Africa and the Americas, working with businesses of all sizes, across many industries.
