If you're not getting the speeds we promised you, cancel your service without any cancellation fees. See the terms and conditions section on this page.

Minimum Speed Guarantee

Stay online with unlimited 4G if the broadband cuts out in your area. It’s like having emergency Wi-Fi that uses EE’s 4G network. See the terms and conditions section on this page.

Hybrid Backup

If you don't have access to fibre broadband in your area, get up to a 20Mbps speed boost using EE's 4G network. See the terms and conditions section on this page.

Hybrid Speed Boost

Give up to 13 customers, clients or guests free Wi-Fi, separate from the one you use.

Guest Wi-Fi

With over 5 million hotspots, you've got access to the biggest Wi-Fi network in the country. See the terms and conditions section on this page.

Wi-Fi hotspots

Have one of our experts visit your premises to get your kit running at its best. See the terms and conditions section on this page.

Expert Setup

Like having your own IT department. Resolve any tech troubles, software struggles or printer problems. Available to call 24/7. See the terms and conditions section on this page.

Enhanced IT Support

If you run a server, a website or FTP hosting, a static IP address is vital.

Static IP

Control what websites people can visit while using your Wi-Fi. Do it easily from your BT app or My BT account. See the terms and conditions section on this page.

Content Controls

Get a heads up when you're about to visit a dodgy website. People trying to access a URL that's suspected of being harmful will get a warning, allowing them to abort or go ahead. See the terms and conditions section on this page.

Web Protect

Use your broadband connection to make and take calls using your business number. It's just like a traditional landline, but calls are clearer and you can take them on the move with our mobile Cloud Voice Express app. See the terms and conditions section on this page.&nbsp;

Digital Phone Line

No charges to UK numbers for up to an hour. If you don't have one already, we'll also include a digital handset in your plan for no added cost. T&amp;Cs apply.

Unlimited calls within the UK

Report a problem with your service and we'll aim to get it fixed within 2 working days. See the terms and conditions section on this page.

Standard Care

The traditional, or analogue phone line that uses physical wires. You'll benefit from making calls using your business number as well as caller ID and voicemail features. Landlines will be switched off by the end of 2025 in what's known as the UK's digital switchover.

Standard phone line

Report a fault and we'll aim to get it fixed by the end of the next working day, Monday to Saturday.
See the terms and conditions section on this page.

Prompt Care

Expand your Wi-Fi coverage to those larger spaces or hard-to-reach rooms, without sacrificing speeds.
See the tersm and conditions section on this page.

Complete Wi-Fi Plus

If you are sure you are not using an emergency alarm device or fire / security alarm please dismiss this message.

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Things you need to know&nbsp; Terms and Conditions apply. Minimum period of service applies. £9.95 (ex VAT) postage and packaging and connection charges starting from £10.00 (ex VAT) may apply. Some BT Business Broadband lines require a BT Business phone line. Your personalised offer(s) are available for 30 days from the date of this email after which they may no longer be available. Our agents will be able to discuss other pricing options with you. Your personalised offer(s) are all on a 24 month contract.Speed Estimates Several factors can affect your speed (such as distance to the street cabinet). To check the speed at this location visit:&nbsp;<a href="https://www.business.bt.com/products/broadband">www.business.bt.com/products/broadband</a>. The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.Minimum Speed Guarantee Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.Hybrid Speed Boost Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. Not available on fibre. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect device required. Average speed boost based on tests showing median uplift of 20Mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network.Hybrid Backup and Always Connected Guarantee If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £60 compensation. To be eligible for compensation you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Compensation will be paid once the fixed line fault is resolved.Hybrid Backup and next day set connection We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.Complete Wi-Fi Guarantee The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. The Complete Wi-Fi Guarantee will cover the main building at your Site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT. For full terms and conditions, please refer to the BT Business Broadband Schedule for the General Terms.Fast fixes on faults / Prompt Care Prompt/Premium Care: We aim to fix faults reported before 21.00 Monday-Saturday or any time on Sundays or on public holidays by 23.59 on the next weekday (or Saturday). This is covered by the broadband Customer Service Compensation Scheme. See information on compensation scheme at&nbsp;<a href="https://business.bt.com/compensation-scheme/">https://business.bt.com/compensation-scheme/</a>. Standard compensation will be one week's rental credit for each day (or part day) past the target fault fix time. Compensation claims are capped at 12 days. Exclusions apply. Full terms for the Broadband Customer Service Compensation Scheme can be found at&nbsp;<a href="https://www.bt.com/terms">www.bt.com/terms</a>&nbsp;under the Broadband and Internet Services section.Expert Set Up Free visit is for a 90 minute duration only. To receive a free 90 minute site visit with your Pro package, you must select it at point of sale. After this, it’s a standard £100 charge. We have up to 3 months from the time your order is placed to fulfil your expert set up order. We have the right to cancel this at any time. Engineer can refuse entrance onto site if they feel unsafe at any time. Only available in mainland UK. Subject to the <a href="https://business.bt.com/content/dam/bt-business/pdfs/terms/it-solutions-support/BTL_E_ExpertSetupService.pdf">BT Expert Set Up T&amp;Cs</a>.Digital Phone Line / Cloud Voice Express Cloud Voice Express – Subject to £30 one-off charge for each Cloud Voice Express digital phone line. £125 installation charge for a new line or £40 for reactivation of existing phone line.Cloud Voice Express app The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.All IP Voice Products In the event of a power cut, you won’t be able to make calls on a digital network. Extra support may be available if you don’t have access to a mobile phone or you are worried about being able to call emergency services.Unlimited calls on Cloud Voice Express Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.UK’s most reliable BB Technology Full Fibre is the UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance Report October 2022UK’s largest Wi-Fi network You can get onto our Wi-Fi as long as you’re in one of our wi-fi hotspots and your device has wireless internet.Web&nbsp;Protect and Content Controls&nbsp; Web Protect and Content Controls give you complete control over your web traffic, alerting you to malware and dangerous websites before they can affect your business. BT Web Protect does not guarantee it will be able to notify you about all malicious domains or websitesGeneral&nbsp; Prices exclude VAT of 20%. Subject to credit check, business registration and a minimum term. Go to&nbsp;<a href="https://business.bt.com/terms">https://business.bt.com/terms</a> for full T&amp;Cs.

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