Cloud Voice customer on a Cloud Voice phone

Help setting up Cloud Voice and calling features

You can get the most from BT Cloud Voice using the Cloud Voice portal. From setting up calling features to managing your service, it’s quick and easy using this intuitive tool. So don’t miss out – log in to your Cloud Voice portal today, and start getting more from BT Cloud Voice. Exclusively for Cloud Voice customers.

You can get the most from BT Cloud Voice using the Cloud Voice portal. From setting up calling features to managing your service, it’s quick and easy using this intuitive tool. So don’t miss out – log in to your Cloud Voice portal today, and start getting more from BT Cloud Voice. Exclusively for Cloud Voice customers.

Cloud Voice panel in Repair Centre

Guidance to set up calling features

The BT Repair Centre can help you add or update Cloud Voice calling features yourself online.
 

  • First log in as if you were fixing a fault
  • Select the Cloud Voice panel to get started
  • Then follow the same steps our agents would talk you through.


It’s another way you can set up Cloud Voice to suit your needs. 

Cloud Voice calling features

Here are some of the most popular calling features for Cloud Voice – plus how to set them up using the Cloud Voice portal.

 

 

Set up new Cloud Voice users

Before a colleague can use Cloud Voice, your administrator will need to add them to the system. So set up a new user, and give them access to everything Cloud Voice offers.

Help setting up new users

Auto Attendant for Cloud Voice

Put your callers in control. Auto Attendant gives them a voice menu to transfer straight to their contact without going through an operator or receptionist.

Help with Auto Attendant

Hunt Groups for Cloud Voice

Hunt Groups won’t leave your callers hanging. You can choose how their call will be answered – plus give your people the ability to pick up particular incoming calls.

Help with Hunt Groups

Call Forwarding for Cloud Voice

Want incoming calls to automatically go to a particular number? It’s easy to choose how and when this happens. With Call Forwarding, you can divert calls without delaying your callers.

Help with Call Forwarding

Company Contacts and Group Contacts

It’s easy to add all your contacts to Cloud Voice and share them with your colleagues. As a Cloud Voice adminstrator, you can set up directories and give your people access to them.

Help with Group Contacts

Employee Voicemail for Cloud Voice

You can record your own voicemail message or choose a Cloud Voice greeting – and then decide when your callers will automatically hear a message, and leave their own for you.

Help with Cloud Voice voicemail

Time Schedules and Holiday Schedules

Time Schedules and Holiday Schedules are key for Auto Attendant. Set these and you can manage working hours, lunch breaks and time off – both for individuals and sites.

Help with Time Schedules

 

Handsets for Cloud Voice

To make the most of your Cloud Voice calling features, it’s important to understand your handset. These user guides help you explore the different features available on your phone.

Help with Cloud Voice handsets

Help centre in Cloud Voice portal, showing ‘Assist me’ button

Help with Cloud Voice is always at hand

When you use the Cloud Voice portal, help is never far away. Look out for the Assist me button at the top of every page. If you need a helping hand with Cloud Voice, calling features and more, just give it a click. Plus there’s the Help centre, for useful articles and support. 

Cloud Voice training on the ucSKILLS website

Don't miss out on Cloud Voice training

Cloud Voice customers can register for unlimited 24/7 access to tutorials, videos and training materials. Provided by our training partner iTEL on the ucSKILLS website, there’s guidance on using every Cloud Voice calling feature, site visits, 121 Guru sessions and more. Choose Cloud Voice training that’s right for you (you may even have it in your package already) then start exploring ways to get the best from Cloud Voice.

More support with Cloud Voice and calling features